Quality Systems Manager: Drive QMS & Training Excellence

Direct Relief; Santa Barbara (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Direct Relief is seeking a Quality Systems Manager to oversee the organization’s QMS, including documents, training, change control, and quality metrics. The role partners across departments to ensure compliant, effective processes aligned with organizational goals.

The position focuses on maintaining QMS processes, dashboards, and training programs, while driving cross-functional continuous improvement to enhance quality and operational efficiency.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of Quality Systems/Quality Assurance in regulated industries.
• Experience administering electronic QMS platforms, preferably MasterControl.
• Strong GDP, training management, and document control knowledge.
• Experience leading process improvement initiatives.
• Experience coordinating training programs and maintaining training records.

Responsibilities

• Maintain quality system processes and standards.
• Lead implementation and continuous improvement of QMS workflows and modules.
• Facilitate development of global QMS processes and workflows.
• Configure and maintain user accounts in QMS.
• Develop and maintain Quality dashboards.
• Oversee document control; manage procedures, forms, and training materials.
• Support change management activities and training alignment.

Skills

Quality Systems

Regulated industries

Process improvement

Training management

Documentation

Data analysis

Independent work

Education

Bachelor's degree or equivalent

Tools

MasterControl

SharePoint

Job description

Direct Relief is seeking a Quality Systems Manager to oversee the organization’s QMS, including documents, training, change control, and quality metrics. The role partners across departments to ensure compliant, effective processes aligned with organizational goals.

The position focuses on maintaining QMS processes, dashboards, and training programs, while driving cross-functional continuous improvement to enhance quality and operational efficiency.