Quality Systems Lead: ISO, CAPA & Continuous Improvement

Eastman Chemical Company; Springfield (MA); On-site; USD 88,000 - 121,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Mentorship and development

Job summary

Eastman Chemical Company in Springfield, MA is seeking a Quality Systems Representative to drive site quality, operational excellence and continuous improvement. You will lead investigations into customer complaints, coordinate CAPA activities, and help maintain the QMS documentation and related procedures.

The role requires a Bachelor's in Engineering, Chemistry or Science and at least 3 years in quality or manufacturing, with ISO 9001 experience.

Qualifications

• Bachelor's degree in Engineering, Chemistry or Science required.
• At least 3 years' experience in quality, lab or manufacturing setting.
• Experience with ISO 9001 environment.

Responsibilities

• Lead investigations of customer complaints and feedback cases.
• Coordinate containment activities and manage CAPA processes.
• Support ISO/IATF quality system activities and internal audits.

Skills

Analytical skills

Data interpretation

Team leadership

Communications

Cross-functional collaboration

Education

Bachelor's degree in Engineering, Chemistry or Science

Tools

Labware

SAP

Job description

Eastman Chemical Company in Springfield, MA is seeking a Quality Systems Representative to drive site quality, operational excellence and continuous improvement. You will lead investigations into customer complaints, coordinate CAPA activities, and help maintain the QMS documentation and related procedures.

The role requires a Bachelor's in Engineering, Chemistry or Science and at least 3 years in quality or manufacturing, with ISO 9001 experience.