Quality System Manager

Support Revolution; San Jose (CA); On-site; USD 105,000 - 135,000; Full time

Job summary

Supermicro is seeking a Quality Management Systems Manager to lead the development, maintenance, and improvement of the global QMS, EMS, and ISM. You will coordinate audits, prepare metrics, and ensure compliance across ISO standards and industry requirements.

The role requires directing company-wide quality initiatives, providing SME guidance on CAPA, audits, and process reviews, and training teams. Travel 10–20% may be required.

Qualifications

• Bachelor’s degree in General Business, Engineering, Science, or related field.
• Minimum of 8 years in quality/compliance; at least 5 years directing Q/MS systems.
• Experience developing and managing QMS, EMS, ISMS in manufacturing/electronics/medical.
• Strong knowledge of ISO 9001, ISO 13485, ISO 27001, AS9100.
• Ability to influence across departments and with customers/suppliers.
• Excellent verbal and written communication; strong leadership and planning.
• Experience with risk assessment and KPI monitoring.
• Willingness to travel 10-20%, domestic/international.

Responsibilities

• Support application, maintenance, and improvement of quality systems and dept processes.
• Coordinate external audits with Notified Bodies and regulators; respond to findings.
• Prepare performance reports for QMS, EMS, ISM metrics.
• Ensure compliance with ISO standards requirements and processes.
• Serve as owner and SME for QMS, EMS and ISM elements like CAPA and audits.
• Lead or participate in internal audit programs and corrective actions.
• Conduct local/global training on QMS, EMS, ISM elements.
• Execute projects and additional duties as assigned.

Skills

QMS leadership

ISO standards

Auditing

CAPA management

Risk assessment

KPI tracking

Cross-functional collaboration

Travel readiness

Communication skills

Project management

Education

Bachelor’s degree in General Business, Engineering, Science, or related field

Tools

FMEA

Quality Management System

Internal audit tools

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

This position works directly with multiple teams to support the development and implementation of a proactive Quality Management System, Environmental Management System (EMS), and Information Security Management (ISM) in compliance with ISO 9001 / 13485 / 14001 / 27001 globally. This includes the creation, training, deployment, auditing, and maintenance of the global Supermicro Quality and Environmental Managements Systems.

The Quality Management Systems Manager will provide leadership in the implementation, maintenance, and improvement of company-wide Quality Management System, Environmental Management System (EMS), and Information Security Management (ISM), procedures and support processes. Proactively monitors the various elements of the QMS, EMS and ISM to help ensure compliance with quality and environmental system regulations and applicable national and international standards.

Essential Duties and Responsibilities:

• Provide support to internal functions in the application, maintenance and improvement of quality systems, procedures and department specific processes;
• Coordinate external audits by the Notified Body, other regulatory bodies and third parties, and coordinates responses to applicable audit findings;
• Prepare performance reports and metrics for the QMS, EMS and ISM;
• Ensure efficient and effective processes and tools are established for compliance with ISO standards requirements;
• Serve as the process owner and subject matter expert for key elements of the QMS, EMS and ISM, including CAPA, Complaint Handling and Internal Audit.
• Lead / participate in company-wide internal audit program including planning, implementation, report generation, corrective action issuance to closure;
• Conduct local and global training on key elements of the QMS, EMS and ISM, including CAPA, Complaint and Internal Audit.
• Execute projects and complete other duties as assigned.

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Qualifications:

• Bachelor’s degree in General Business, Engineering, Science, or a related field
• Minimum of 8 years of working experience in a relevant quality or compliance-related field, with at least 5 years of direct experience managing Quality / Environmental Management Systems (Q/EMS)
• Proven experience in developing and managing QMS, EMS, and ISMS within manufacturing, electronics, semiconductor, pharmaceutical, or medical device industries.
• Strong knowledge and practical application of ISO and international standards, including but not limited to:
• ISO 9001 (Quality Management)
• ISO 13485 (Medical Devices)ISO 27001 (Information Security)
• AS9100 (Aerospace Quality Systems)
• Demonstrated influence management skills, with the ability to collaborate effectively across departments, and engage with both customers and suppliers.
• Excellent communication and presentation skills - confident, articulate, and persuasive in both verbal and written formats.
• Proven leadership and team management abilities, including:
  • Developing and executing strategic plans
  • Defining clear roles, responsibilities, and performance expectations
  • Providing hands-on support when needed (e.g., conducting audits, leading process reviews)
• Strong organizational and multi-tasking skills.
• Working knowledge and practical application of risk assessment methodologies (e.g., FMEA) and key performance indicators (KPIs) for process monitoring and improvement.
• Willingness to travel as needed; 10-20% domestic and/or international travel may be required.

Salary Range

$105,000 - $135,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.