Quality Support Technician

Mander Collision and Glass; Milwaukee (WI); On-site; USD 37,000 - 48,000; Full time

Job summary

Mander Collision and Glass in Milwaukee is seeking a Quality Support Technician to help the operations team by inspecting, detailing, and cleaning vehicles before delivery. This hands-on role supports shop operations with maintenance and organizing tools, while adhering to safety and quality standards.

You will perform thorough vehicle detailing, inspect repaired areas, and notify leadership of defects. The position requires independence and teamwork in a fast-paced environment and may involve

Qualifications

• High School Diploma or equivalent.
• Valid Driver’s License and good driving record is necessary.
• Prior experience in automotive industry is strongly preferred but not required.
• Excellent verbal communication and mechanical skills.
• Ability to work independently and in a fast-paced environment.
• Willingness to be flexible with task assignments and respond to shop needs.
• Ability to work independently but also as part of a larger team to service customers.

Responsibilities

• Perform thorough detailing and cleaning of vehicles prior to final delivery.
• Visually inspect repaired areas and report defects to leadership.
• Assist in general maintenance of shop location and grounds.
• Inspect goods per quality and safety standards.
• Ensure test equipment is calibrated and functioning.
• Follow safety equipment use and hazardous waste disposal procedures.
• Keep work area organized and return tools to designated places.
• Identify improvements in quality control processes.
• Perform cleaning tasks such as mopping, dusting, and trash removal daily.
• Service, clean, and supply restrooms; replace a light bulb when needed.

Skills

Verbal communication

Mechanical skills

Independent work

Teamwork

Driver's license

Education

High School Diploma or equivalent

Job description

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SUMMARY:

The Quality Support Technician serves to support the operations team by providing and performing a detailed and thorough inspection and cleaning of the repaired vehicle prior to release to the customer. This role will also serve to assist shop operations by performing a variety of tasks associated with maintenance of the shop location, including cleaning and organizing various pieces of equipment and tools.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Responsible for performing a thorough detailing and cleaning of all vehicles prior to final delivery to the customer.
• Visually inspect every vehicle for flaws in the repaired area. Promptly notify the General Manager or assigned technician should any defects or issues be found upon inspection.
• Responsible for assisting in the general maintenance of shop location and outside grounds.
• Inspecting goods or products according to quality and safety standards.
• May serve to ensure that test equipment is calibrated and working correctly.
• Consistently utilizes all required safety equipment, adheres to all requirements for hazardous waste disposal and participate in monthly safety meetings.
• Maintains the proper function of all service tools and equipment in the detail department; keep personal work area organized and returns tools, materials, and equipment to designated areas.
• Identifying possible areas for improvement in quality control processes.
• Perform any cleaning activities such as mopping, dusting, sweeping, as well as collecting and emptying trash cans daily. Service, clean, and supply any items in restrooms.
• Make minor repairs when necessary, such as changing a light bulb.

QUALIFICATIONS:

• High School Diploma or equivalent
• Valid Driver’s License and good driving record is necessary
• Prior experience in automotive industry is strongly preferred but not required
• Excellent verbal communication and mechanical skills
• Ability to work independently and in a fast-paced environment
• Willingness to be flexible with task assignments and respond to the needs of the shop operations team
• Ability to work independently but also as part of a larger team to meet the objective of servicing the customer and vehicle

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.