Quality Support Representative

City of Lincoln; Pensacola (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Specialty Rx, Inc. seeks a Pharmacy Technician with QA/audit focus to support compliance and continuous improvement. You will conduct audits, monitor processes, and assist in training development to ensure excellence and CARE values across operations.

The role requires Florida Pharmacy Technician licensure, strong English communication, and experience in long-term care settings. Hybrid work arrangement is available with on-site presence three days a week.

Qualifications

• High School Diploma or equivalent required.
• Licensed Pharmacy Technician with Florida Board of Pharmacy.
• Experience in Long Term Care pharmacy preferred.
• Knowledge of pharmacy floor area is a plus.
• Must read, write, speak and understand English.

Responsibilities

• Perform duties assigned by the VP of Operations or Pharmacist in Charge and/or QA Manager.
• Conduct audit-related activities including data collection, analysis, and review of records.
• Monitor pharmacy processes for compliance and accuracy.
• Assist with development of training materials for new and existing staff.
• Collaborate with internal teams to standardize training processes and systems.
• Coordinate QI projects as needed to improve quality and compliance.
• Implement and maintain department objectives to ensure compliance with accrediting bodies.
• Ensure compliance with all federal, state, and local employment laws.

Skills

English proficiency

Attention to detail

Judgment and decision making

Mobility to perform duties

Pharmacy floor knowledge

Excel proficiency

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Frameworks

Job description

• Location 33 Brent Lane,Pensacola, FL, 32503,United States

Contact information

Description

At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service

Responsibilities

• Perform duties assigned by the VP of Operations or Pharmacist in Charge and/or Quality Assurance Manager
• Conduct audit related activities including but not limited to, obtaining, and analyzing data, reviewing records, supporting documentation, and completed audit work papers
• Monitors pharmacy related processes and data for compliance and accuracy
• Performs ongoing assessment and monitor pharmacy related areas
• Assist with the development of training and training materials for new and existing employees
• Work with internal teams to standardize training processes and systems
• Assist and coordinate any QI Projects, as needed
• Implement and maintain department objectives to ensure compliance of JCAHO accrediting
• Maintain compliance with all federal, state, and local employment laws

Qualifications

• H.S. diploma or equivalent
• Registered with Florida Board of Pharmacy / Licensed Pharmacy Technician
• Long Term Care Pharmacy experience
• Knowledge of the Pharmacy floor area, a plus
• Ability to read, write, speak, and comprehend English
• Uses good judgment and independent decision-making
• Must be detail oriented
• Microsoft Excel; Frameworks
• Ability to be mobile in performing job duties

Shift:

Hybrid (3 days onsite)

• 9:00 AM – 5:30 PM

EEO Statement, SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.