Quality Supervisor - Excellerate

FTI; Opelika (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

Faith Technologies, Inc. in Alabama seeks an Excellerate Quality Supervisor to lead non-conformance resolution and customer complaints, ensuring compliance with customer specs and industry standards.

The role drives CAPA, supplier quality and manufacturing readiness, coordinating audits, QMS data analysis, and continuous improvement, while collaborating with engineering and operations.

Qualifications

• Bachelor’s degree required; engineering preferred.
• Minimum 2 years in related industry; 5 years preferred.
• Knowledge of quality systems and regulatory requirements.

Responsibilities

• Ensure products meet customer specs and industry standards.
• Lead internal audits and supplier quality reviews.
• Own CAPA lifecycle from identification to closure.
• Coordinate with cross‑functional teams on root cause investigation.

Skills

Quality Assurance

Leadership

Audit

CAPA

Education

Bachelor's Degree

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Excellerate Quality Supervisor serves as the main quality customer interface and leads determination of non-conformance and customer complaints through containment, root cause, corrective action, and audits. They ensure product compliance to customer specifications and industry standards, including the management of key supplier performance.

Minimum Requirements

Education: A minimum of a Bachelor’s Degree is required; a Bachelor’s degree in Engineering is preferred.

Experience: Two (2) years of related industry experience is required; Five (5) years of related industry experience is preferred.

Travel: 10-25% based on company needs.

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. However, work may be performed at any time on any day of the week to meet business needs.

Key Responsibilities

• Product Compliance:
  • Ensure products comply with customer specifications, industry standards, regulatory requirements and Excellerate standards.
  • Ensure production process work instructions comply with specifications and standards.
  • Approve all changes and deviations from established guidance, including Engineering Change Orders.
  • Serve as the Excellerate lead to support external customer audits activities.
  • Support certification of Quality Management System audits.
  • Lead product‑related corrective action (CAPA) discussion and closure.
• Supplier Quality:
  • Ensure supplier products/quality documentation meet requirements of the product specifications.
  • Manages Supplier Qualification process and conducts audits of suppliers.
  • Manages the Supplier Scorecard process utilizing quality metrics to support supplier rating and drive improvement to the Approved Supplier List.
  • Drives supplier teams to update/create standard operating procedures (SOPs) and work instructions (WKI) for production/quality processes.
  • Lead and manage the supplier corrective action process (SCAR) for repeat nonconformance.
• Customer Service:
  • Serve as the primary customer contact for quality‑related meetings, issues, including specification inquiries and audits.
  • Lead response and actions associated with customer quality concerns, including complaints and inquiries.
  • Engage engineers and other Subject Matter Experts to address customer quality concerns.
  • Lead creation of customer defined quality metric reports.
  • Lead CAPA development in response to customer request.
  • Provide feedback and documentation to the customer, as required.
• Manufacturing Readiness:
  • Create and maintain all required quality guidance for manufacturing readiness, including product Quality Plans.
  • Lead identification and maintenance of customer and industry standard failure modes for inclusion in the FMEA.
  • Support development, execution, and maintenance of the Control Plan to ensure compliance with customer specifications, industry standards, and regulatory requirements and Excellerate standards.
  • Ensure customer specifications are included in training, as required.
• Continuous Process Improvement:
  • Support initial investigation and disposition decisions for Non‑Conforming Material (NCM).
  • Collects and analyzes NCM data trends through QMS software to promote manufacturing quality process improvements.
  • Lead analysis of customer quality metric data and identify opportunities to reduce customer defects. Collaborate with the site engineers to implement improvements.
  • Lead CAPA development for repeat or systemic issues; ensure implementation.
• Actively participates in Faith’s hiring referral and mentoring program, as appropriate.
• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit‑based compensation, career path development and a flexible and robust benefits package.

Benefits Are The Game-Changer

We provide industry‑leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full‑time team members. Start here. Grow here … … …

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Employment is contingent upon successfully passing a background and drug test