Quality Supervisor

Eaton; Royal Pines (NC); On-site; USD 97,000 - 143,000; Full time

Benefits offered by this job

Health and Welfare benefits

Retirement benefits

Flexible paid/unpaid time off

Job summary

A global leader in electrical systems is seeking a Quality Supervisor for their facility in Royal Pines, NC. This position involves leading quality management processes, ensuring customer satisfaction, and implementing effective quality improvement strategies. The ideal candidate should have a Bachelor's degree and three years of relevant experience in a manufacturing environment. The role offers a salary range of $97,000 - $143,000 annually, depending on qualifications and experience.

Qualifications

• Bachelor’s Degree from an accredited institution required.
• Three years of experience in Quality, Manufacturing, and/or Engineering within a manufacturing environment.
• Eaton does not offer relocation; candidates must reside within a 50-mile radius of Arden, NC.

Responsibilities

• Lead manufacturing quality processes and continual improvement efforts.
• Ensure effective customer issue resolution with minimal service interruption.
• Design and oversee quality management systems implementation.

Skills

Quality improvement processes

Statistical process control

Root cause analysis

Cross-functional collaboration

Problem solving

Education

Bachelor's Degree in a relevant field

Tools

ISO 9001

Six Sigma

Job description

Eaton’s ES AMER ARS PDCAD division is currently seeking a Quality Supervisor based onsite at our Avery Creek, NC manufacturing facility.

The Quality Supervisor is a working quality supervisor and engineering position responsible for leading the deployment of the Eaton Quality System, methods and tools, within the Avery Creek plant, to eliminate and prevent quality issues and continually reduce Costs of Nonconformance. In this role, you will lead, develop, and implement quality management systems processes. Additionally, you will oversee quality engineering and quality technician activities.

The expected annual salary range for this role is $97,000 - $143,000 a year. Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

• Lead manufacturing quality processes and continual improvement efforts supporting the Avery Creek (AVC) site.
• Be a working supervisor of quality technicians and partner with the broader cross-functional value stream team to continually improve quality processes delivering measured reduction of defect rates and costs.
• Ensure customer issues are resolved effectively with minimal interruption in service, carry out structured problem solving, 8D investigation, reporting, and resolution of customer and internal quality issues.
• Develop effective quality improvement processes and controls to prevent defects, and ensure effective reactions and corrections to nonconforming conditions, to deliver highest quality to external and internal customers.
• Design, develop, and oversee documentation and implementation of quality management systems and activities to meet product, contract, business, and/or other requirements.
• Support and oversee implementation of ISO 9000 and Eaton Quality Management System (EQMS) requirements within area of responsibility.
• Utilize quality methods and statistical tools such as Pareto analyses, 8D and A3 structured problem solving, root cause analysis, PFMEA, Six Sigma and other quality engineering methods to prioritize, lead, and complete continual improvement projects.
• Work closely with manufacturing engineering, and other cross-functional partners, to resolve quality issues and improve processes.
• Oversee some supplier quality assurance activities as appropriate for the assigned areas of responsibility, including review of PPAP qualifications and management of supplier corrective actions. Lead quality technicians assuring effective NCMR and DMR process management to resolve internal and supplier quality concerns. Partner with the local supplier quality team on activities related to the assigned areas of responsibility.
• Be directly responsible and accountable for performance of duties, having the authority to take necessary action to address any quality issues. Own quality results together with the larger AVC team.
• Interface with customers, suppliers, partners, and internal stakeholders in both the plant and at customer locations to enhance their understanding of the plant Quality systems.
• Facilitate customer or other external and internal quality audits and inspections as appropriate to demonstrate compliance.
• Provide direction to inspection team partners as necessary to ensure quality products to customers. Drive error-proofing and control solutions at the source to reduce downstream inspections and reduce recurring failures.
• Provide support in development of new products (NPD), processes, and services. Participate in Eaton Pro-Launch NPD processes, providing quality functional inputs.
• Identify, evaluate and implement cost-effective resolution of complex Quality issues arising in sales, engineering, materials, and manufacturing.
• Rapid response to permanently resolve customer product warranty issues which may include identifying the customer’s own improper application or operation of product shipped.
• Facilitate Field Campaigns when required for quality escapes and develop containment actions to replace suspect materials assuring customer needs met and minimizing adverse impacts.

Qualifications

Required (Basic) Qualifications:

• Bachelor’s Degree from an accredited institution required.
• Three (3) years of experience in Quality, Manufacturing, and/or Engineering within a manufacturing environment.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation is offered. Candidates must currently reside within a 50-mile radius of Arden, NC to be considered. Active-Duty Military are exempt from this geographical limitation.

Preferred Qualifications

• Bachelor’s Degree in engineering or technical field from an accredited institution.
• Minimum of (5) years’ experience in Quality, Manufacturing, and/or Engineering.
• ASQ, CQE or other relevant certifications.
• Six Sigma Blackbelt or Greenbelt certification.
• Internal Auditor Training.
• Experience with ISO-9001 quality systems.
• Mechanical or electrical product manufacturing experience.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability‑related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1‑800‑836‑6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.