Quality Supervisor

Dreyer's Grand Ice Cream; Bakersfield (CA); On-site; USD 77,000 - 91,000; Full time

Job summary

Dreyer's Grand Ice Cream is seeking a Quality Supervisor to ensure food safety and quality across production lines in California. You will lead the quality team, partner with operations, R&D, and regulatory groups, and drive continuous improvement in process controls and product excellence.

Key responsibilities include enforcing GMP/HACCP/FSMA compliance, managing the hold program, reducing defects and complaints, and supporting new product launches with strong technical guidance.

Qualifications

• Develop and own high quality standards across the value chain.
• Lead duties implementing quality and food safety policies and procedures.
• Provide expertise to operations for promoting and executing quality.
• Supervise quality specialists and technicians on production lines.
• Drive GMP, HACCP and FSMA compliance throughout the facility.

Responsibilities

• Deploy QA standards across the facility.
• Operate and manage the hold program and corrective actions.
• Lead monthly KPI reviews and drive improvements.
• Reduce customer complaints through data-driven actions.
• Support new product launches and formulations as needed.
• Collaborate with operations on quality checks and oversight.

Skills

Quality Assurance

GMP

HACCP

FSMA

Food Safety

KPI Management

Leadership

Cross-functional

Tools

CAPA

Root Cause

Job description

The Quality Supervisor ensures compliance with food safety regulations, monitors production processes, and implements quality control measures to maintain the highest standards in ice cream production. They work closely with production, R&D, and regulatory teams to ensure consistency and excellence in the final product.

Role and Activity

• Developing high quality standards and ownership across value chain
• Lead by example to carry out all duties and specific responsibilities operational Quality and Food Safety Policies and Procedures.
• Promote the culture change towards behavioral quality improvements
• Provide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experience
• Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines
• Partner with operations management on key quality checks to be completed by line operators. Checks need to be evaluated periodically to ensure they are in line with hold and complaint data.
• Manage quality hold program and partner with operations to complete lesson learnt (root cause) and implement corrective action identified. Provide trend data to demonstrate effectives of corrective action implementation.
• Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to prioritize actions.
• Oversee and provide leadership on the net content to establish facility specific rules to ensure compliance to both volume and weight targets
• Provide support to TAG on new product launches or formulation when requested.
• Identify, communicate to plant operations and apply "Best Practices" within the facility or from the broader network.
• Drive improvements and monitor Quality Metrics/KPI's at the facility
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values
• Challenge all departments on quality and food safety related
• Provide support to GMP and HACCP, FSMA FSP compliance throughout the facility, by coaching operators when on the floor and promoting minimal water use during production.
• Ensure compliance to internal and external audits i.e. FSSC 22000/Market audits
• Provide support to local, State and Federal agencies when requested by local quality management
• Drive Monthly reviews of KPI's and contribute towards meeting the yearly business goals for the facility.
• Monitor and assess performance of the quality systems, report their effectiveness to management and implement actions for improvement

Measurable Outcomes

• CPMU reduction
• Respect of GMP and distribution of the "lesson learnt"
• Reduction of pallets on holds
• Reduction of food safety incidents
• Being on the shop floor making ice-cream
• Drive improvements from benchmarking improvements

Levels of responsibility

• Deploy QA standards
• Hold program

BEHAVIORS AND CORE VALUES:

We Take Ownership

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

We Do What Is Right

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• up when you see something that does not align to our values and policies

We Seek to Improve

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

We Are Better Together

• Ensure decisions are based on what's best for the whole business
• Practice inclusion by seeking diverse perspectives
• Treat everyone with fairness and respect

WORK ENVIRONEMENT

In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.

The position involves frequent exposure to nuts and other potential allergens.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer's Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $77,000 and $91,000 per year.

Dreyer's Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.