Quality- Sr. Quality Excellence Manager

The Sherwin-Williams Company; Minneapolis (MN); Presencial; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

The Sherwin-Williams Company is seeking a data-driven leader to manage strategic planning for General Industrial liquids, focusing on voice of the customer, quality improvements, and cross-functional collaboration. You will drive data analysis and root-cause investigations while shaping quality standards.

Ideal candidates bring 8–11 years in coatings or related fields, strong communication, and experience guiding complex projects across multiple sites. Travel is expected.

Formación

• Bachelor's degree required.
• 8–11 years of experience in coatings products development, Operations, Quality, Technical, or Sales.
• Strong written and verbal communication skills.
• Proven ability to lead a cross functional team to a successful outcome.
• Presentations skills and results orientation.
• Proficiency with Excel, Word, Access, and Minitab.

Responsabilidades

• Lead strategic planning for General Industrial related to voice of the customer for Liquid business.
• Prioritize Customer facing quality tasks including Claims, Complaints, and Customer Certifications.
• Lead data analysis for liquid complaints, scale up products, and CTQ KPIs.
• Drive compliance and update Quality standards for technical or business processes.
• Lead quality investigations to determine root cause with cross-functional teams.
• Provide training on customer complaint tracking systems and quality programs.

Conocimientos

Program Leadership

Autonomy

Business Knowledge

System Knowledge

Data Acquisition

Continuous Improvement Knowledge

Change Leadership

Versatility

Educación

Bachelor's degree

Herramientas

Microsoft Excel

Microsoft Word

Access

Minitab

Descripción del empleo

• Lead strategic planning for General Industrial regarding compiling, analyzing and execution to voice of the customer as it relates to our Liquid business
• Strategic planning for future expansion required organizationally and structurally, prioritization of Customer facing related quality tasks such as Claims, Complaints, Customer Certifications and Customer High Impact Teams
• Lead strategic planning for new test method development in General Industrial by identifying existing risk through claims and customer complaints while managing Market expectations
• Lead data analysis within General Industrial for liquid complaints, scale up products, innovation projects and overall CTQ KPIs
• Supports projects, investigations, etc by completing complex data analysis and helping set up data collection in order to complete Principal Component Analysis (PCA), Modeling, Mixture DOE, Nested DOE, and high fraction DOE.
• Utilize ARC 301 tools to help the team solve problems such as Kepner Tregoe tools (situational assessment, etc.)
• Owns the validity of the data analysis, searched for other opportunities to improve the data or the problem. Extreme ownership of solving the problem with data.
• Drive compliance and assist in updating Quality standards focused on Technical or Business processes
• Lead and or participate in complex quality investigations to determine root cause that are customer and/or technical facing. Will step up and lead investigations that are borderline of ownership when needed.
• Lead advanced testing facility in organizational needs, capital development, and overall strategic vision.
• Primary data analyzer for complex complaints that elevate past Define and Stabilize, meet the threshold criteria of ARC, or are being requested by a leadership position.
• Key customer and internal contact for Quality Customer Centric programs and meetings. Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc.
• Be the key contributor on providing Quality data to the customer along with clearly articulating RCCA and analysis that lead to conclusions on complex problems.
• Perform effective data analysis to support complex investigations. Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion internally and externally.
• Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed.
• Work closely with the Operations Manager to support necessary quality practices and procedures directly affecting the customers.
• Actively participate in Customer and Technical facing Regional and Divisional quality and continuous improvement efforts.
• Be key owner of Quality data integrity and develop the ability to pull meaningful actionable items out of the data.
• Participate or be a key contributor in global projects.
• Lead key divisional projects to improve quality across 2 or more sites.
• Utilizes customer data and helps them analyze and solve complex customer line problems as requested.
• Provide training on customer complaint tracking systems and quality programs as needed.
• Be key owner of Quality data integrity and develop the ability to pull meaningful actionable items out of the data.
• Ability to manage multiple tasks and projects and prioritize appropriately.

REQUIRED

• Must have a Bachelor's degree
• Must have at least 8 - 11 years of experience in coatings products development, Operations, Quality, Technical, or Sales
• Flexible work schedule to adapt prioritization changes and needs
• Strong written and verbal communication skills
• Demonstrated ability to lead a cross functional team to a successful outcome
• Presentations skills
• Results oriented
• Program knowledge of Microsoft Excel, Word, and Access, Minitab
• Demonstrated success in leading Root Cause investigations and analysis tools
• Previous direct customer interaction
• Knowledge of more complex problem solving and error proofing skills
• Demonstrated problem solving, project, and program management skills for the complex issues.

PREFERRED

• Majors in Chemistry, Engineering or a related field are preferred
• Program knowledge of Business Objects
• System knowledge of Watson, MES, Product Vision, Discovery, and MES
• Previous international engagements for work

PHYSICAL REQUIREMENTS

• Must be able to sit, stand, hear, and see on a constant basis.
• Must be able to walk, write, and type on a frequent basis.
• Must be able to lift and carry up to 50 pounds.
• Must be able to climb and descend stairs.
• Must be able to bend, carry, reach, push, and pull on an occasional basis.
• Must be able to communicate verbally and in writing.
• May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
• May work in areas where noise level is such that hearing protection is required.
• May work in areas where toxic, flammable, and hazardous materials are present.
• May be exposed to varying amounts of dust and dirt.
• Work surfaces may include concrete.
• Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
• Employee must be able to operate a computer and communicate via telephone.
• Some travel to other locations, meetings and/or seminars is required.

TECHNICAL/SKILL REQUIREMENTS

• Program Leadership - Primarily facilitating program leadership. Examples of programs: Opportunity Rex, Business CIPs, Pipeline, Continuous Improvement Lead, Masschange Lead.
• Autonomy - Relies on peers for day-to-day tasks and direction on investigations.
• Business Knowledge - A basic understanding of SW's business units, products, Operations, and processes.
• System Knowledge - Working knowledge of the basic functions and benefits of the SW systems (PV, QAD, Batch tracking, Horizon etc).
• Data Acquisition - Completed formal training and is able to acquire raw data and make recommendations.
• Continuous Improvement Knowledge - Working knowledge of stats, ARC, and Lean.
• Change Leadership - Working knowledge of change leadership skills.
• Versatility - Trained, aware of the different social styles, needs little guidance on how to adjust to other styles.

TRAVEL REQUIREMENTS

30%

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa. This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans.