Quality Specialist, Quality Standards, Training, and Improvement (contract) 26488

Vertex Pharmaceuticals; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading pharmaceutical company is seeking a Quality Specialist to support training programs and manage the electronic learning management system (LMS). The ideal candidate will possess a Bachelor’s degree and have 3-5 years of experience in a GxP environment. Responsibilities include developing training materials, providing customer support, and assisting in training compliance. This position offers competitive pay at $45 per hour and is temporary through a third-party agency.

Qualifications

• 3 – 5 years of relevant work experience or comparable background.
• Experience in a GxP environment.
• Ability to manage multiple projects with aggressive deadlines.

Responsibilities

• Support training needs of business partners.
• Administer the electronic learning management system.
• Develop training materials and conduct training sessions.

Skills

Experience with Learning Management Systems (LMS)

Proficient in Zoom

Microsoft Office suite

Strong problem-solving skills

Professional verbal and written communication

Education

Bachelor’s degree

Tools

Cornerstone OnDemand LMS

Veeva DMS

Job description

Job Description

The Quality Specialist works cross-functionally to support the training needs of business partners. This training support includes administering the electronic learning management system (LMS), maintaining the training catalog, and developing training materials. The Quality Specialist works with high independence and is adept at troubleshooting problems to create and execute improved internal procedures and ensure compliance with applicable regulatory requirements.

The ideal candidate will have experience with Cornerstone, Document Review, Training, and Veeva in a GxP environment.

Key Responsibilities

The responsibilities of this position may include, but are not limited to the following:

Training Program Management

• Complete Training Impact Assessments (TIAs)
• Provide customer support (troubleshooting, answering questions, addressing incident tickets)
• Create and maintain learning objects, user groups, curricula, and learning assignments within LMS
• Manage training materials within DMS
• Collaborate with business partners in developing on-the-job (OJT) training curricula and task assessments
• Triage incoming daily communications to QA Training team email
• Assist in development of training process changes or continuous improvements
• Provide guidance on general training issues of varying complexity

AUDIT & INSPECTION SUPPORT

• Provide reports to evidence GxP personnel training qualifications, as needed

Learning Management System (LMS) Administration

• Develops and provides training to GxP Training Administrators for LMS system role
• Provide customer support (troubleshooting, answering questions, addressing incident tickets)
• Create and maintain learning objects, user groups, curricula, and learning assignments within LMS
• Manage training materials within the electronic document management system (DMS)
• Collaborate with business partners in developing training materials, training curricula, and task assessments

Service Now Training Administration

• Execute ServiceNow GxP Training Assignments requests
• Resolve ServiceNow incident tickets submitted by the learning community
• Maintain ServiceNow role-based catalog

Strategic Training Partnership

• Participates in functional project teams to advocate GxP Training Program requirements and learning best practices
• Liaises with functional Training Coordinators to align GxP training program initiatives and training compliance

Minimum qualifications

• Bachelor’s degree and 3 – 5 years of relevant work experience, or relevant comparable background
• Experience with Learning Management Systems (LMS)
• Proficient in Zoom and the Microsoft Office suite of products

Preferred Qualifications

• Experience with Cornerstone OnDemand LMS and Veeva DMS
• Essential skills and knowledge
  • Strong problem-solving skills
  • Learning analytics and data analysis techniques
  • Professional verbal and written communication
  • Experience and ability to work easily and effectively with a wide range of people, demonstrating high emotional intelligence
  • Highly developed interpersonal and people management skills
  • Manage multiple projects concurrently with aggressive deadlines
  • Adapt and thrive in a fast-paced, changing environment
  • Strong work ethic and willingness to work flexible hours

Pay Range

$45/hr

Requisition Disclaimer

This job posting is for a temporary role with a third-party agency partner on assignment at Vertex Pharmaceuticals (“Vertex”). The individual selected for this role will be offered the role as an employee of a third-party agency partner; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements

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