Quality Specialist IV / 3rd Shift

JPMorgan Chase; Chicago (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading financial institution seeks a Quality Specialist in Receivables Operations to support quality control activities. This role involves performing quality reviews, providing performance improvement recommendations, and assisting in staff training. Ideal candidates will have strong communication skills and attention to detail, with a focus on continuous improvement.

Benefits

Comprehensive benefits package

Career advancement opportunities

Shift Differential: 15%

Qualifications

• Minimum of 1+ years in quality specialist, audit, or related experience.

Responsibilities

• Collaborate with supervisors to enhance team performance.
• Analyze performance metrics to identify issues and recommend solutions.
• Assist in quality and procedural reviews.

Skills

Communication

Problem Solving

Attention to Detail

Flexibility

Tools

Microsoft Office

Job description

Are you passionate about quality control and seeking a role that contributes to operational excellence and offers career growth opportunities?

As a Quality Specialist in Receivables Operations, you will support quality control activities to ensure adherence to and consistency of Standard Operating Procedures within the department. Your responsibilities include performing quality reviews of processed work such as new hire batches, high-risk extractors, and end-to-end processes involving platform and procedural changes. You will conduct side-by-side observations, provide performance improvement recommendations, share best practices, and assist in staff training and cross-training. Accurate updates to our Quality tool, data collection, and maintenance related to quality reviews are essential.

Job Responsibilities:

1. Collaborate with supervisors and managers to enhance individual and team performance.
2. Participate in projects and process improvements supporting continuous enhancement.
3. Analyze performance metrics to identify issues and recommend solutions.
4. Assist in planning and preparing departmental quality and procedural reviews.
5. Identify error trends and communicate findings effectively.

Required Qualifications, Skills, and Capabilities:

• Thorough knowledge of Receivables products and services.
• Strong written and verbal communication skills for providing feedback.
• Flexibility and adaptability to environmental changes.
• Attention to detail with high accuracy and problem-solving skills.
• Ability to prioritize tasks and meet deadlines.
• Proficiency with Microsoft Office applications like Word and Excel.

Preferred Qualifications, Capabilities, and Skills:

• Minimum of 1+ years in quality specialist, audit, or related experience.
• Excel expertise is a plus.

Work Schedule:

Sunday - Thursday, 11 PM - 7:30 AM

Shift Differential: 15%

Note: This position may require non-traditional hours or additional hours based on business needs, and schedules are subject to change.

Additional Requirements:

A Government Security Clearance may be necessary, including fingerprinting, credit checks, employment and tax history, references, and proof of U.S. legal permanent residence.

JPMorgan Chase offers a comprehensive benefits package, competitive salary, and opportunities for career advancement. We value diversity and are an equal opportunity employer, committed to inclusive hiring practices and accommodations for applicants with disabilities or religious needs.