Quality Specialist

RR Donnelley & Sons; Village of Plover (WI); On-site; USD 64,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Job summary

RR Donnelley & Sons in Plover, WI seeks an experienced Quality Specialist to ensure conformance to quality standards and assist customers, sales, suppliers and division staff in establishing achievable quality standards. You will communicate expectations, evaluate inputs, and support ISO/QMS activities.

The role involves interacting with multiple stakeholders, conducting audits, color approvals, and driving CAPA processes to minimize defects and delays while supporting continuous improvement.

Qualifications

• Bachelor degree strongly preferred but not required.
• Experience in an FDA regulated environment preferred.
• Knowledge of CAPA processes and their role in quality management.
• Familiarity with a Quality Management System (QMS).
• Ability to recognize anomalies and critical situations and respond appropriately.
• Strong communication skills with internal/external customers and co-workers.
• Proficient in Microsoft Office; Google Suite knowledge preferred.

Responsibilities

• Establish and coordinate lines of communication between customers, sales, suppliers and division personnel.
• Interact with customers, suppliers, vendors and division personnel regarding quality and production issues.
• Evaluate input material on a job and guide customers to deliver material for high quality results.
• Perform press color approvals for internal and external jobs.
• Assist in developing procedures to reduce process variation and manufacturing delays.
• Help establish quality standards and certify conformance to company and industry standards.
• Communicate with sales, customer service and customers to resolve quality issues.
• Negotiate resolution of customer or manufacturing complaints.
• Assist in creating and maintaining the statistical process control program.
• May be responsible for ISO programs including audits and training.
• Perform other related duties and participate in special projects.

Skills

Strong communication

CAPA knowledge

Quality management

Issue resolution

MS Office proficiency

Google Suite knowledge

Education

Bachelor degree in related field

Tools

QMS

Microsoft Office

Google Suite

Job description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

RRD is seeking an experienced Quality Specialist to join our team in Plover, WI

The Quality Specialist ensures conformance to internal and external quality standards and assists the customer, sales representatives, suppliers and division personnel with establishing achievable quality standards. Communicates customer expectations to staff, manufacturing personnel and suppliers.

Responsibilities

• Assists in establishing, promoting and coordinating lines of communication between the customer, sales representatives, suppliers and division personnel.
• Interacts with customers, suppliers, vendors and division personnel regarding quality and production issues. Attends job production pre-planning meetings.
• Evaluates the input material on a job and guides the customers, helping them deliver material that will produce a high quality job.
• Performs press color approvals for both internal and external jobs.
• Assists in the development of procedures and techniques for reducing process variation and manufacturing delays.
• Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met. Evaluates process output and supplied materials for compliance with established standards.
• Communicates with sales, customer service and the customer to resolve quality issues.
• Negotiate resolution of customer or manufacturing complaints.
• Assist in creating and maintaining the statistical process control program.
• May be responsible for ISO programs within the division. Duties include reviewing documents, preparing for audits, conducting audits, following up on implementation issues and training as it relates to ISO.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Bachelor degree in discipline related to functional work is strongly preferred but not required.
• Experience working in an FDA regulated environment is preferred.
• Knowledge of Corrective and Preventive Action (CAPA) processes and their role in quality management.
• Familiarity with a Quality Management System (QMS).
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
• Able to apply strong functional computer knowledge in utilizing Microsoft Office. Google Suite knowledge strongly preferred.
• Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.

Additional Information

RRD's current salary range for this role is $64,000 to $98,400/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#RRDCORP

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.