Quality Specialist

Hörmann North America; Puyallup (WA); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Dental & Vision Insurance

Health Savings Account

Life Insurance

Paid time off

Vision Insurance

Job summary

Hörmann North America is seeking a Quality Assurance Specialist for their Puyallup, WA facility. You will help administer the QMS, support audits, track quality data, and collaborate with Quality, Operations, and Engineering to drive improvements on the shop floor.

You will balance administrative duties with hands-on production floor support, ensuring standards are understood, followed, and continuously improved. Strong communication and problem-solving skills are essential.

Qualifications

• 2+ years of experience in quality assurance, manufacturing, operations, document control, or related role.
• Experience working within a manufacturing environment is strongly preferred.
• Experience with ISO 9001 or a structured Quality Management System is preferred.
• Experience with nonconformance, corrective action, audits, inspections, or document control is beneficial.

Responsibilities

• Support the daily administration and continued development of the QMS, including records, forms, procedures, and work instructions.
• Assist with document control to ensure current approved documents are available where needed.
• Track nonconforming material, containment activities, and product dispositions.
• Support customer complaint, corrective action, and quality issue tracking from follow-up to completion.
• Participate in structured problem-solving and root cause activities to prevent recurrence.
• Collect, organize, and analyze quality data; maintain reports and dashboards.

Skills

Organizational skills

Attention to detail

Cross-functional communication

Written and verbal communication

Root cause analysis

Data analysis

MS Office / Power BI / Jira

Independent & team work

Education

Bachelor's in Business Administration or related field

Bachelor's in Engineering or related field

Tools

SharePoint

Microsoft Forms

Power BI

Jira

Job description

Position Summary

The Quality Assurance Specialist supports the development, administration, and continuous improvement of the Quality Management System (QMS) at the Puyallup facility. This position serves as a key connection between Quality, Operations, Engineering, Customer Service, and other functional teams to help ensure quality requirements are understood, documented, followed, and continuously improved. The role combines quality system administration with hands‑on operational support. The Quality Assurance Specialist helps maintain quality records, coordinate follow‑up activities, support inspections and audits, track nonconforming material and corrective actions, analyze quality data, and assist with the development and implementation of standard work.

LOCATION

Puyallup, WA

DEPARTMENT

Quality

REPORTS TO

Dir. Of Quality

POSITION TYPE

Full-Time

CLASSIFICATION

Hourly / Non-Exempt

PAY RANGE

$31 - $43

Key Responsibilities

• Support the daily administration and continued development of the Quality Management System, including quality records, forms, procedures, and work instructions.
• Support document control activities to help ensure current approved documents are available where needed.
• Assist with the management and tracking of nonconforming material, containment activities, and product dispositions.
• Support customer complaint, corrective action, and quality issue tracking, including follow‑up on assigned actions through completion.
• Participate in structured problem‑solving and root cause activities to help prevent recurrence.
• Support product inspections, increased inspection activities, spot audits, and verification of standard work.
• Collect, organize, and analyze quality data; maintain reports, dashboards, logs, and performance metrics.
• Support internal audits and preparation for external or certification audits.
• Assist departments with the creation and maintenance of standard work, procedures, and work instructions.
• Support employee training related to quality procedures, tools, and processes.
• Communicate quality issues, lessons learned, customer feedback, and improvement opportunities throughout the facility.
• Participate in cross‑functional continuous improvement activities and help identify practical process improvements.
• Spend time in production areas to understand processes, verify requirements, and support employees with quality‑related needs.
• Promote a culture where quality is viewed as a shared responsibility across the organization and perform other quality‑related duties as assigned.

Qualifications

• Associate or bachelor's degree in quality, Business, Manufacturing, Engineering, or a related field preferred; equivalent experience will also be considered.
• 2+ years of experience in quality assurance, manufacturing, operations, document control, or a related role preferred.
• Experience working within a manufacturing environment is strongly preferred.
• Experience with ISO 9001 or a structured Quality Management System is preferred.
• Experience with nonconformance, corrective action, audits, inspections, or document control is beneficial.

Knowledge And Skills

• Strong organizational, follow‑up, and prioritization skills.
• Strong attention to detail while maintaining an understanding of the larger process.
• Ability to communicate and work effectively with employees at all levels and across multiple departments.
• Strong written and verbal communication skills.
• Basic understanding of root cause analysis and structured problem‑solving methodologies.
• Ability to analyze data and identify trends or recurring issues.
• Proficiency with Microsoft Office; experience with SharePoint, Microsoft Forms, Power BI, Jira, or similar workflow and data‑management systems is a plus.
• Ability to learn new systems quickly and work both independently and as part of a cross‑functional team.

Characteristics for Success

• Asks questions and works to understand how a process actually operates.
• Builds positive working relationships with production employees and leadership.
• Follows issues through to completion rather than simply documenting them.
• Looks for opportunities to simplify processes and make standards easier to follow.
• Uses data and facts to identify opportunities for improvement.
• Is comfortable moving between administrative work and the production floor and takes ownership in a developing quality system.

Work Environment

• Combination of office and manufacturing‑floor work.
• Regular interaction with production and warehouse environments.
• May require standing or walking for extended periods while supporting inspections, audits, or process reviews.
• Must be able to follow applicable safety requirements while working within manufacturing areas.

Role Purpose

The Quality Assurance Specialist helps turn the Quality Management System into everyday practice.

The goal of the position is not simply to administer quality paperwork, but to help ensure issues are identified, actions are completed, standards are established, and improvements become part of the way the organization operates.

Who We Are

Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team‑centered environment, where each member’s unique knowledge, skills, abilities, and efforts define our success as a company.

Hörmann is an Equal Opportunity Employer with a diverse employment environment.

Hörmann is a drug‑free workplace. A pre‑employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes.

All offers of employment will be contingent on successfully passing a criminal background check and a pre‑employment drug test.

Job type:

Full-time

Pay:

$31.00 - $43.00 / hourly

Benefits

• 401(k)
• 401(k) matching
• Health Insurance
• Dental & Vision Insurance
• Health Savings Account
• Life Insurance
• Paid time off
• Vision Insurance

Schedule

• Day Shift
• Monday to Friday

Experience

Required

• 2 - 5 years: 2+ years of experience in quality assurance, manufacturing, operations, document control, or a related role preferred.
• Experience working within a manufacturing environment is strongly preferred.
• Experience with ISO 9001 or a structured Quality Management System is preferred.
• Experience with nonconformance, corrective action, audits, inspections, or document control is beneficial.

Education

Required

• Bachelors or better in Business Administration or related field
• Bachelors or better in Engineering or related field

Behaviors

Required

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.