Quality Specialist

Lifespan; Providence (RI); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Brown University Health is seeking a Quality Improvement Coordinator to oversee quality improvement activities for Brown Health Medical Group Primary Care. You will monitor quality measures, collaborate with practices to meet goals, and perform chart audits to ensure documentation compliance.

The role requires a high school diploma or equivalent, training as a Medical Assistant, and at least 1 year of related experience.

Qualifications

• High School Diploma or equivalent.
• Previous experience as a Medical Assistant or equivalent clinical training.
• At least 1 year of experience that is directly related to the duties and responsibilities specified.
• Any combination of education and experience that is substantially equivalent is also acceptable.

Responsibilities

• Responsible for tracking quality measures for assigned Brown Health Medical Group Primary Care practice locations.
• Works with assigned practices to ensure goal attainment.
• Participates in chart audits for documentation compliance to meet quality measures.
• Monitors and assists the practices with Pre-Visit Planning, exception report review, and Lab/DI tracking.
• Prospectively and retrospectively works to identify and close gaps in care.
• Performs outreach to patients to ensure gap closure and testing is completed.
• Coordinates and performs Quality training for new Medical Assistants in assigned practices.
• Develops relationships with providers, practice managers, and medical assistants to work with practices on quality improvement activities and to improve patient outcomes.
• Attends and participates in team quality meetings and office-based team meetings.
• Participates in quality improvement cycles using PDSA method.
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy.
• Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients' demographic, clinical, and financial information.
• Performs other job-related duties as assigned.

Skills

Quality improvement knowledge

Microsoft Office

Data entry

Teamwork

Analytical skills

Detail orientation

Problem solving

Education

High School Diploma or equivalent

Medical Assistant training/experience

1 year related experience

Equivalent combination acceptable

Tools

Electronic Medical Records

Outlook

Excel

Word

Job description

SUMMARY

Completes quality improvement activities for assigned populations according to the Quality Management program.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Responsible for tracking quality measures for assigned Brown Health Medical Group Primary Care practice locations
• Works with assigned practices to ensure goal attainment
• Participates in chart audits for documentation compliance to meet quality measures
• Monitors and assists the practices with Pre-Visit Planning, exception report review, and Lab/DI tracking
• Prospectively and retrospectively works to identify and close gaps in care
• Performs outreach to patients to ensure gap closure and testing is completed
• Coordinates and performs Quality training for new Medical Assistants in assigned practices
• Develops relationships with providers, practice managers, and medical assistants to work with practices on quality improvement activities and to improve patient outcomes
• Attends and participates in team quality meetings and office-based team meetings
• Participates in quality improvement cycles using PDSA method
• Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy
• Adheres to Brown Health Medical Group Primary Care guidelines and policies for protecting patients' demographic, clinical, and financial information
• Performs other job-related duties as assigned

MINIMUM QUALIFICATIONS

Education and Experience

• High School Diploma or equivalent
• Previous experience as a Medical Assistant or equivalent clinical training
• At least 1 year of experience that is directly related to the duties and responsibilities specified
• Any combination of education and experience that is substantially equivalent is also acceptable

Knowledge, Skills, and Ability

• Working knowledge of quality improvement programs such as: HEDIS, Medicare 5 Star, Meaningful Use
• Ability to use technology with proficiency in Microsoft Office applications such as: Outlook, Excel, and Word
• Familiar with data entry tools, including electronic medical records
• Ability to work both on a team and independently
• Ability to maintain quality, safety and /or infection control standards
• Strong organizational and analytical skills
• Ability to multi-task with the skills to think critically and problem solve
• Detail and process orientated with a focus on efficiency

Physical Effort and Dexterity

• This role works primarily in a remote capacity and has daily communications through virtual meetings, some time in the office will be required for meetings, trainings, etc.
• Sit and stand for prolonged periods of time
• Work and move among all departments of Brown Health Medical Group Primary Care group
• Excellent hand/eye coordination
• Lift up to 15 pounds
• Manual dexterity to operate a personal computer or laptop as well as standard office machines and equipment as it pertains to one's position
• State-wide travel and operation of motor vehicle may be required for offsite meetings and trainings
• o Must have a valid driver's license and clear driving record
• o Use of personal vehicle and proof of auto insurance is necessary
• Visual Acuity, Hearing, and Speaking
• Capability to transfer information from original source to paper, computer, telephone and in person

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type

M-F 8:00-4:30pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No