Quality (Source) Supervisor

New Hampshire Ball Bearings, Inc; Laconia (NH); On-site; USD 75,000 - 110,000; Full time

Job summary

New Hampshire Ball Bearings, Inc. (NHBB) is seeking a Source Quality Supervisor to oversee the Source Department, ensuring adherence to customer and internal requirements while supporting all technical needs and facilitating clear communication with customers and internal teams.

The role emphasizes leadership, data analysis, and continuous improvement across incoming inspection, in-process production, and assembly, with collaboration across Engineering, Sales, and Production to meet quality

Qualifications

• Minimum Associate's Degree in Technical or Quality related field.
• Bachelor's Degree in Business, Quality, or related field preferred.
• Minimum of 5 years' Quality Control experience in a manufacturing company.
• Leadership and customer service experience preferred.

Responsibilities

• Supervises employees and tasks within the Source Department; delegation and scheduling.
• Manages performance; conducts annual reviews and provides feedback.
• Direct supervision including workload scheduling and hiring recommendations.
• Develop, mentor, and coach Source team members daily.
• Monitor and improve incoming inspection and production processes to meet standards.
• Provide effective communication across Engineering, Sales, Production.
• Engage in technical customer discussions and resolve concerns.
• Perform data analysis as needed.
• Lead and participate in projects to support quality goals.
• Communicate non-compliance and risks to leadership to mitigate actions.

Skills

Leadership

Decision making

Training

Project management

MS Office

Organizational skills

Attention to detail

Problem solving

Math skills

Written and verbal communication

Education

Associate's Degree in Technical or Quality field

Bachelor's Degree in Business, Quality, or related field

Tools

MS Office Suite

Job description

Job Summary:

The Source Quality Supervisor will oversee and coordinate the activities of the Source Department staff to ensure that adherence to customer and internal requirements are maintained at all times. The position will support all technical requirements of the Source Department, and be a key component of customer facing/internal facing communication.

Essential Duties and Responsibilities:

• Supervises employees, tasks, and duties related to the Source Department (and quality control in general) within the organization including delegation and scheduling of work, attendance, and performance management, training and professional development
• Manages the performance of the Source staff, ensuring that the Source Department meets organizational objectives. Writes and delivers annual performance reviews, as well as providing consistent feedback throughout the year. Partners with Human Resources department to administer disciplinary or corrective actions.
• Provides direct supervision to a group of employees, assigning tasks and checking work at frequent intervals. Responsibilities include workload and personnel scheduling, performance management, and recommendations for hiring decisions
• Develop, mentor, and coach Source team members daily to increase their skills
• Monitor, assess, and improve incoming inspection, in-process production and assembly performance to ensure requirements are maintained; Continuously improve procedures, processes and methods to ensure quality that meets or exceeds established standards
• Provide effective communication within the company to help support goals (Engineering, Sales, Production)
• Engage in technical customer discussions and help resolve customer concerns
• Perform data analysis as needed
• Lead and participate in projects to support quality department and divisional goals
• Communicate non-compliance and/or imminent risks to appropriate Department Manager and/or Plant leadership immediately to ensure appropriate mitigating actions are implemented

Job Skills & Abilities

• Demonstrated leadership skills
• Demonstrated sound judgment in resolving complex problems, with the ability to make good decisions under pressure when required
• Ability & willingness to effectively train new employees
• Project management skills, with the ability to multitask and meet deadlines with multiple projects running concurrently
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel, etc.)
• Organizational skills
• Attention to detail
• Problem solving & analytical skills
• Strong math skills
• Strong written and verbal communication skills
• Ability to establish priorities, delegate and accomplish multiple tasks within required timelines

Education and Experience

• Minimum Associate's Degree in Technical or Quality related field
• Bachelor's Degree in Business, Quality, or related field preferred
• Minimum of 5 years' Quality Control experience in a manufacturing company
• Leadership and customer service experience preferred

Physical Requirements

• Prolonged period of sitting at a desk, working on a computer
• Ability to access all departments within NHBB facilities

Disclaimer: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time. The job description does not constitute a contract of employment and the Company may exercise its employment-at-will rights at any time. The above lists all of the essential functions, education, experience, skills and abilities required. Employees must also demonstrate good interpersonal skills, attitude and professionalism, acceptable attendance and work behaviors.

NHBB is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

New Hampshire Ball Bearings, Inc. (NHBB) is a leading manufacturer of precision bearings and complex bearing assemblies for the aerospace, defense, medical, dental, and high technology markets. Founded in Peterborough, NH in 1946, our almost 8 decades of success are rooted in our commitment to the safety, health and wellness of our employees, and partnerships with our customers, suppliers and the communities that surround us.