Quality, Safety & Performance Improvement Lead

Beth Israel Lahey Health; Newburyport (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Clinical Quality & Performance Improvement Specialist to support hospital-wide initiatives in quality, safety, regulatory compliance, accreditation readiness, and patient experience.

In partnership with nursing, medical staff, and leaders, you will use data and performance-improvement methods (PDSA, Lean, RCA, FMEA) to drive improvements in patient outcomes and safety culture while ensuring regulatory requirements are met.

Qualifications

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, Health Sciences, Quality Management, or related healthcare field required.
• Master's degree in Nursing, Healthcare Administration, Public Health, Business Administration, or related field preferred.

Responsibilities

• Partner with nursing, physician, and operational leaders to improve patient outcomes, quality measures, and clinical performance.
• Lead and support performance improvement initiatives using evidence-based methodologies such as PDSA, Lean, RCA, and FMEA.
• Analyze quality and clinical data to identify trends, risks, and opportunities for improvement.
• Support the hospital's patient safety program through event review, investigation, and follow-up.
• Collaborate with frontline staff and leaders to implement corrective actions that reduce harm and improve safety outcomes.
• Promote a culture of safety and High Reliability Organization (HRO) principles.
• Coordinate review and resolution of patient complaints and grievances while ensuring regulatory compliance.
• Support accreditation readiness activities, including audits, tracers, surveys, and compliance monitoring.
• Partner with clinical teams to improve patient experience, service recovery, and patient-centered care.
• Develop and present quality, safety, patient experience, and performance reports for leadership and committees.
• Provide education, coaching, and consultation to clinical teams regarding quality, safety, and regulatory requirements.
• Serve as a trusted resource to nursing and interdisciplinary teams on quality improvement and patient safety best practices.

Skills

Analytical skills

Communication

Collaboration

Problem-solving

Education

Bachelor's degree in Nursing or related field

Master's degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Reporting tools

Job description

Beth Israel Lahey Health is seeking a Clinical Quality & Performance Improvement Specialist to support hospital-wide initiatives in quality, safety, regulatory compliance, accreditation readiness, and patient experience.

In partnership with nursing, medical staff, and leaders, you will use data and performance-improvement methods (PDSA, Lean, RCA, FMEA) to drive improvements in patient outcomes and safety culture while ensuring regulatory requirements are met.