Quality Review & Audit Senior Analyst, Enterprise Print & Distribution - Express Scripts

The Cigna Group; United States; Remote; USD 58,000 - 98,000; Full time

Job summary

A leading company is seeking a Quality Review and Audit Senior Analyst to lead projects, ensuring compliance and quality in communications. This role requires strong analytical skills, attention to detail, and the ability to manage multiple tasks. Candidates will work in a collaborative environment, focusing on process improvement and quality assurance. Comprehensive benefits and competitive salary range are offered.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with match

Paid Life Insurance

Tuition Reimbursement

Paid Time Off

Qualifications

• 2+ years of relevant experience in data analysis or quality assurance.
• Experience with testing, auditing, and quality inspection.

Responsibilities

• Inspect and review program communications to ensure error-free compliance.
• Create and refine policies for quality assurance.
• Identify flaws in the production process and implement fixes.

Skills

Data Analysis

Quality Assurance

Problem Solving

Communication

Strategic Thinking

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Excel

Job description

The job profile for this position is Quality Review and Audit Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees and strive to help our associates grow professionally before recruiting new talent. If you see an open position that fits you, we encourage you to apply!

Our people make all the difference in our success.

POSITION SUMMARY

The Enterprise Print & Distribution (EPD) Quality Review and Audit Senior Analyst of Communications Fulfillment/Inspection leads projects or project steps with a broader perspective and business acumen. This role takes accountability for activities impacting the entire facility, requiring autonomy and collaboration. The person exercises judgment in evaluating, selecting, and adapting techniques and procedures.

We seek ambitious, communicative individuals who are proactive in improving the team. EP&D promotes a collaborative environment that fosters growth and learning. The Senior Analyst will also perform data analysis and tracking related to errors, trends, and risks.

Candidates within 50 miles of the following locations will be required to work in person 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; Scottsdale, AZ.

Primary Responsibilities

1. Inspect and review program, compliance, and campaign communications, ensuring all requirements are met and error-free.
2. Create and refine policies and procedures for quality assurance.
3. Adhere to industry regulatory requirements and communicate updates.
4. Identify flaws in the production process and implement fixes; manage issues from root cause to preventative measures.
5. Provide process improvement recommendations based on analysis.
6. Resolve non-routine issues with forward thinking and experience.

Key Qualifications

• High school diploma or GED; Bachelor’s degree preferred.
• 2+ years of relevant experience in data analysis, quality assurance, or related fields.
• Experience with testing, auditing, and quality inspection.
• Experience within Enterprise Print & Distribution.
• Meticulous attention to detail.
• Proficiency in Excel and data analytics reporting.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks concurrently.
• Strategic thinking and prioritization skills.
• Ability to navigate a highly matrixed organization.
• Sound business and technical acumen.
• Maturity and flexibility to interact independently with diverse partners.

For remote work, internet connection must be via cable broadband or fiber with at least 10Mbps download and 5Mbps upload speeds.

Salary range: $58,400 - $97,400 annually, depending on experience and location. The role may be eligible for an annual bonus.

We offer comprehensive benefits starting on day one, including medical, vision, dental, well-being programs, 401(k) with match, paid life insurance, tuition reimbursement, at least 18 days of paid time off, and holidays. For details, visit Life at Cigna.

Qualified applicants are considered regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics.

Please meet our posting guidelines to be eligible for consideration. Policy details are available at the provided link.

Applicants with criminal histories will be considered in accordance with applicable laws.