Quality Representative Level 1 - Life Science Div 2nd Shift

Langham Logistics Inc.; Easton (Northampton County); On-site; USD 42,000 - 54,000; Full time

Job summary

Langham Logistics Inc. is seeking a Quality Representative Level 1 for Life Science Division, 1st shift (2nd shift 2pm-10pm).

You will perform QC checks on incoming/outgoing materials, manage deviations, and collaborate across departments to ensure product quality and compliance in a warehouse setting. The role requires 1–2 years in QC in GMP environments, high school diploma or GED, and may involve forklift duties.

Qualifications

• Must have a high school diploma or GED.
• 1–2 years’ experience in quality control or related field within a GMP facility.
• Forklift experience is a plus.

Responsibilities

• Perform QC checks on all incoming and outgoing materials to ensure accurate shipping and receiving.
• Maintain deviation records and ensure materials are correctly dropped into deviation areas.
• Collaborate with cross-functional teams on discrepancies or questions for deviating material or processes.
• Communicate with clients regarding quality issues per SOPs and client quality agreements.
• Identify and track errors, and support case management with stakeholders.

Skills

Communication

Analytical Skills

Teamwork

Proactiveness

Organization

Attention to detail

Education

High school diploma or GED

Tools

Forklift experience

Job description

Quality Representative Level 1 – Life Science Div 1st Shift (2nd Shift 2pm-10pm)

Summary

The Quality Associate contributes to meeting Langham goals of exceptional client service, quality, process improvement, and profitability by performing the following tasks: Ensuring accurate shipping and receiving by performing QC checks on all incoming and outgoing materials;

• Gathering all applicable information to determine if a shipment has a discrepancy
• Ensuring accurate inventory management by ensuring materials are dropped into deviation accurately
• Collaborate among departments on discrepancies or questions for deviating material or processes
• Ensuring proper client communication as it relates to quality issues according to the SOPs and/or the client quality agreement.
• Identifying and tracking errors, communicating with external and internal stakeholders to support case management.

Key Outcomes Expected

The Quality Representative is expected to:

• Work according to Langham Logistics company values, policies and procedures;
• Meet established quality and productivity metrics;
• Keep work areas neat and clean;
• Accept or reject material based on quality/regulatory standards and client requirements;
• Physically check all incoming and outgoing materials for damage and other discrepancies;
• Identify and report discrepancies between paperwork/orders and physical product delivered;
• Initiate and oversee quality records in QT9;
• Collaborate with cross-functional teams to ensure product accurately segregated and marked in deviation area;
• Ensure proper documentation for client communication as it relates to discrepancies and damages
• Provide courteous, professional service to both internal and external stakeholders;
• Present a positive image of Langham Logistics.

Critical Skills, Knowledge and Behaviors

• Communication – ability to effectively communicate to internal and external teams both verbally and written in an appropriate manner.
• Analytical Skills – ability to thoughtfully analyze a wide variety of information and data to make key decisions regarding potential risks associated with product quality.
• Teamwork – ability to establish professional relationships and rapport with internal and external peers and management.
• Proactiveness – ability to anticipate potential problems and risks related to product, operations, and investigate solutions.
• Organization – ability to manage multiple quality records with various due dates to ensure timely completion and maintain records in a readily retrievable format.
• High detail orientation and accuracy.

Education and Experience

• High school diploma or GED required.
• 1–2 years’ experience in quality control or related field within a GMP facility.
• Forklift experience a PLUS.

Work Environment and Physical Demands

Work is performed in a warehouse/office/external environment with multiple zones of varying temperature: frozen, refrigerated, controlled room temperature, and environmental. Physical movements including bending, stooping, and lifting up to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold).