Quality & Rapid Continuous Improvement Manager

Snap-on

San Jose (CA)

On-site

USD 100,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Life and disability insurance

Employee Assistance Program (EAP)

Professional development opportunities

Job summary

Snap-on is seeking a Quality & Continuous Improvement Manager based in San Jose, California. This role focuses on leading and enhancing our Quality Management System (QMS) across all operations, maintaining ISO standards, and driving continuous improvement initiatives.

The ideal candidate will have at least 8 years of leadership experience in Quality Management, a strong understanding of ISO 9001, and excellent communication skills. Benefits include medical insurance, 401(k) match, and opportunities for professional development.

Qualifications

8+ years of progressive leadership experience in Quality Management.
Strong working knowledge of ISO 9001 and ISO/IEC 17025 accreditation requirements.
Demonstrated success leading corrective actions and cross-functional improvement initiatives.

Responsibilities

Lead and improve the ISO 9001 Quality Management System.
Plan and conduct internal and external audits.
Champion continuous improvement initiatives using Lean and Six Sigma.

Skills

Quality Management Systems

Lean Manufacturing

Six Sigma

Root Cause Analysis

Data Analysis

Education

Bachelor’s or Master’s degree in Engineering

Tools

ISO 9001

ISO/IEC 17025

Statistical Process Control (SPC)

Job description

The Quality & Continuous Improvement Manager is responsible for leading and continuously improving Mountz, Inc.’s Quality Management System (QMS) across all business functions, including engineering, manufacturing, calibration laboratories, repair services, supply chain, warehousing, and customer support. Serving as the organization’s Quality Management Representative, this role ensures compliance with ISO 9001, ISO/IEC 17025, customer requirements, and applicable regulatory standards while leading company‑wide continuous improvement initiatives that enhance quality, operational performance, and customer satisfaction. This highly visible leadership role partners with leaders throughout the organization to solve complex business challenges using structured problem‑solving methodologies, data‑driven decision‑making, and Lean continuous improvement principles. The role provides overall direction in sustaining a quality‑centric culture across the entire organization.

Why Join Mountz?

At Mountz, you’ll have the opportunity to make a significant impact across the organization while helping shape our culture of continuous improvement. We value collaboration, innovation, integrity, and professional growth, and we empower our employees to drive meaningful change. If you’re passionate about quality, continuous improvement, and building high‑performing systems and teams, we’d love to hear from you.

Additional Details And Benefits

Travel: 20% domestic and overseas travel
Reports To: President

Benefits

Medical, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Life and disability insurance
Employee Assistance Program (EAP)
Professional development opportunities
Collaborative and innovative work environment

Mountz, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Responsibilities

Lead and continually improve the company’s ISO 9001 Quality Management System.
Maintain ISO/IEC 17025 accreditation readiness for calibration laboratories.
Serve as Management Representative for the Quality Management System.
Plan and lead internal audits, external certification audits, customer audits, and accreditation assessments.
Drive effective corrective and preventive action (CAPA) processes and verify long‑term effectiveness.
Lead cross‑functional root cause investigations using proven quality methodologies.
Champion continuous improvement initiatives using Lean, Six Sigma, PDCA, A3, Value Stream Mapping, 5‑Why Analysis, Fishbone Diagrams, FMEA, SPC, and other quality tools.
Partner with Engineering, Manufacturing, Supply Chain, Sales, Service, and Customer Support to improve quality, delivery, cost, and customer satisfaction.
Develop and monitor quality KPIs including customer complaints, warranty performance, supplier quality, audit findings, Cost of Poor Quality (COPQ), and corrective action effectiveness.
Present quality performance and improvement initiatives to executive leadership.
Foster a culture of accountability, operational excellence, and continuous improvement throughout the organization.
Supervise and develop members of the Quality team.

Qualifications

Required Qualifications

Bachelor’s or Master’s degree in Engineering or another technical discipline
Minimum of 8 years of progressive leadership experience in Quality Management
Experience supporting manufacturing and service operations
Strong working knowledge of ISO 9001 Quality Management Systems
Experience with ISO/IEC 17025 accreditation requirements
Experience leading internal, customer, and external certification audits
Demonstrated success leading corrective actions, root cause investigations, and cross‑functional improvement initiatives
Proficient in utilizing advanced data‑gathering and analysis systems
Excellent communication, leadership, analytical, and organizational skills

Preferred Qualifications

Experience in calibration, metrology, test and measurement, or industrial manufacturing
Multi‑site or global quality management experience
Lean Manufacturing and/or Six Sigma experience
ISO Lead Auditor certification
ASQ Certification (CQE, CQM/OE, or equivalent)

Technical Knowledge

Ideal Candidates Will Have Experience With