Quality Project Manager

Conduent; Milwaukee (WI); Remote; USD 38,000 - 58,000; Full time

Job summary

An established industry player is seeking a highly skilled Project Quality Manager to enhance the quality of deliverables for a vital case management system. This role offers the chance to implement quality management processes, collaborate with cross-functional teams, and drive continuous improvement. With a focus on remote work and work-life balance, this position promises a supportive environment for personal and professional growth. Join a diverse team that values authenticity and offers global career opportunities, along with comprehensive health and welfare benefits tailored for you and your family.

Benefits

Health and Welfare Benefits

Retirement Savings Support

Employee Discounts

Career Growth Opportunities

Paid Training

Paid Time Off

Qualifications

• Bachelor’s degree in Business, Computer Science, or English required.
• Strong understanding of quality management principles and Lean Six Sigma preferred.

Responsibilities

• Implement quality management processes and tools for written deliverables.
• Collaborate with teams to define project scope and develop action plans.

Skills

Quality Management Principles

Lean Six Sigma

Quality Improvement

Project Management

Analytical Skills

Problem-Solving

Writing and Editing

Communication Skills

Attention to Detail

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Computer Science

Bachelor’s Degree in English

Tools

SharePoint

Microsoft Word

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who depend on them. You have an opportunity to thrive, make a difference, and be part of a culture that values individuality every day.

We are seeking a highly skilled Project Quality Manager to join our DDI team.

This pivotal role involves driving the quality of written deliverables supporting an impactful case management system for our social services agency client.

Main responsibilities include:

1. Implementing quality management processes and developing tools to monitor and enforce adherence to QA processes for written deliverables.
2. Implementing and enforcing QC procedures to prevent errors and ensure consistency, applying best practices as needed.
3. Managing a repository of QA and QC documentation on SharePoint, with ongoing process improvements.
4. Collaborating with team leads to define project scope, coordinate solutions, and develop action plans for improvements.
5. Ensuring project scope consistency across all functions, including written deliverables and schedules.
6. Working with the Technical Writer, QA Lead, and project team to resolve systemic issues, reviewing and approving all written deliverables before client release.
7. Mapping essential workflows within the project.
8. Providing quality coaching to cross-functional teams.

Qualifications:

• Bachelor’s degree in Business, Computer Science, or English.
• Strong understanding of quality management principles; Lean Six Sigma experience preferred.
• Proven experience in Quality Improvement and CAP.
• Project management experience and familiarity with project lifecycle phases.
• Excellent analytical, problem-solving, writing, and editing skills.
• Proficiency with Word styles and document features.
• Experience collaborating with clients and building relationships.
• Strong communication and interpersonal skills.
• Experience managing and coaching peers.
• Attention to detail and ability to identify quality issues.
• Self-motivated and disciplined for remote work.
• Ability to travel occasionally, up to once per quarter.

Flexible Working Conditions:

Remote work from home, with a focus on work-life balance.

Perks and Benefits:

• Health and Welfare Benefits tailored to you and your family.
• Retirement Savings support.
• Employee discounts on various services and products.
• Career growth opportunities globally.
• Paid training and continuous learning platforms.
• Paid time off and a positive work environment.

Join Us:

Be part of a team that values authenticity, growth, and making a difference. With over 60,000 associates worldwide, we offer opportunities to challenge and inspire you to be your best.

Note: Salary range for this role is $38,400-$57,600, with potential bonuses or incentives. Conduent is an Equal Opportunity Employer. For accommodations, please refer to the provided links.