Quality Program Coordinator - Nantucket (Onsite)

Nantucket Cottage Hospital; Nantucket (MA); On-site; USD 53,040 - 75,888; Full time

Job summary

Nantucket Cottage Hospital is seeking a Quality Program Coordinator to lead quality improvement initiatives, ensuring compliance with healthcare regulations and enhancing patient care. The role involves managing complaints and promoting patient-centered care.

The successful candidate will have a High School Diploma and an Associate's or Bachelor's Degree, along with experience in quality improvement. This position is onsite at our Nantucket location, offering a competitive salary range of $53,040.00 - $75,888.80 annually.

Qualifications

• Experience in project coordination, quality improvement, or a related role, preferably within a healthcare setting.
• 2-3 years experience managing complex situations.
• Knowledge of healthcare quality measures and regulations.

Responsibilities

• Assist in planning and executing quality improvement projects.
• Monitor project progress and address issues or delays.
• Analyze data related to quality measures and performance metrics.

Skills

Project coordination

Quality improvement

Communication skills

Data analysis

Interpersonal skills

Critical thinking

Education

High School Diploma or Equivalent

Associate's Degree in Related Field

Tools

Microsoft Project

Excel

Job description

Site: Nantucket Cottage Hospital

Job Summary

Quality Program Coordinator supports the planning, coordination, and evaluation of quality improvement initiatives, ensuring compliance with healthcare regulations while analyzing data, tracking performance, and aligning projects with organizational goals. It also serves as the hospital’s Patient Family Relations lead, managing complaints and grievances, facilitating communication across teams, and promoting patient-centered care, safety, and continuous improvement.

Qualifications

The Quality Program Coordinator role is responsible for supporting the planning, implementation, and monitoring of quality improvement projects. This role involves coordinating various quality initiatives, managing project timelines, and ensuring compliance with healthcare standards and regulations while working closely with clinical and administrative teams to enhance patient care quality, safety, and operational efficiency. The Quality Program Coordinator also functions as hospital's Patient Family Relations (PFR) lead, responding to patient and family complaints and grievances in accordance with regulations.

Essential Functions

• Assists in the planning and execution of quality improvement projects, ensuring alignment with organizational goals and objectives. Coordinates project activities, including scheduling meetings, preparing agendas, and maintaining project documentation.
• Monitors project progress against timelines and deliverables, identifying and addressing any issues or delays.
• Collects, organizes, and analyzes data related to quality measures, patient outcomes, and performance metrics. Supports the development of reports, dashboards, and presentations to communicate project progress and results to stakeholders.
• Serves as a liaison between project teams, clinical staff, and leadership to facilitate communication and ensure project alignment with departmental needs.
• Ensures that quality projects adhere to relevant regulatory requirements and accreditation standards.
• Assists in the preparation of regulatory surveys and audits by compiling necessary documentation and evidence of compliance. Stays informed about changes in healthcare regulations and standards that may impact quality projects.
• Tracks the effectiveness of implemented changes and makes recommendations for further improvements.
• Coordinates hospital’s Policy Leadership Committee and is lead for Policy Management system.
• Works with patients, families and hospital leadership in acknowledging and responding to patient family complaints in a compassionate, supportive and timely manner.
• Prepares formal correspondence and documentation (both patient-facing and internal), such as letters, messages, and reports, with efficiency and accuracy.
• Fosters teamwork and partnerships between hospital staff, physicians, and department leaders, Quality, Risk, and Compliance to ensure responses are patient/family-centric.
• Provides telephone coverage and in-person support of patient and family relations for patients' and loved ones' needs, concerns, or complaints. Conducts rounds with patients, families, and visitors to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies).
• Functions as the civil rights coordinator in receiving and coordinating follow-ups on any civil rights or health equity complaints.
• Documents information regarding patient and/or staff concerns and requests in a confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes.
• Maintains organized and accurate project documentation, including plans, timelines, meeting minutes, and action items.

Education

High School Diploma or Equivalent required and Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study required.

Licenses and Credentials

Experience in project coordination, quality improvement, or a related role, preferably within a healthcare setting and problem-solving highly complex situations 2–3 years required.

Knowledge, Skills and Abilities

• Knowledge of healthcare quality measures, regulatory requirements, and accreditation standards.
• Superior organizational, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Ability to work effectively in a complex environment; ability to use effective judgment and critical thinking skills; ability to problem solve; excellent internal and external customer service.
• Proficiency in project management tools and software, such as Microsoft Project, Trello, or similar platforms.
• Basic understanding of data analysis and reporting tools, such as Excel.
• Familiarity with electronic health record (EHR) systems and healthcare data management.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%)
• Carrying Frequently (34-66%)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

57 Prospect Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$53,040.00 - $75,888.80/Annual

Grade

5

EEO Statement

1575 Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.