Quality Process Manager

Avantor; United States; Remote; GBP 90,000 - 120,000; Full time

Job summary

Avantor is hiring a Quality Process Manager to lead audits and drive process excellence across Europe. The role covers standardising QA processes, KPI governance, and continuous improvement across LPS operations with up to 25% travel.

You will partner with operational leaders, BAM, and customer-site teams to align quality with contractual expectations and industry best practices. Remote work across Europe is supported.

Qualifications

• Bachelor's degree in a technical or related discipline is preferred.
• Experience in Quality Management, Process Improvement, Auditing, or Continuous Improvement environments.
• Knowledge of Lean, Six Sigma, quality systems and process improvement methodologies.

Responsibilities

• Lead quality audits across Europe for Laboratory & Production Services sites.
• Develop and standardise quality processes and KPI reporting.
• Collaborate with site leaders to implement corrective actions and improvements.
• Analyse audit data to drive data-driven improvements and service quality.
• Support RFP/RFI/RFQ responses and new customer implementations.

Skills

Quality auditing

Process improvement

KPI governance

Lean Six Sigma

Stakeholder management

Cross-site coordination

Project management

Analytical thinking

Education

Bachelor's degree in Engineering, Science, Finance, Operations or related

Tools

MS Office

Job description

The Opportunity

Shape Quality Excellence Across Europe with Avantor

The Opportunity

Shape Quality Excellence Across Europe with Avantor

Quality Process Manager, Laboratory & Production Services (LPS)

Remote, Europe | Up to 25% Travel

At Avantor, we help accelerate scientific breakthroughs by supporting customers across life sciences, healthcare, advanced technologies, and research. We're looking for a Quality Process Manager to lead quality auditing, process standardisation, KPI governance, and continuous improvement initiatives across our European Laboratory & Production Services (LPS) operations.

This is an exciting opportunity for a quality-focused professional who enjoys working across multiple customer sites, partnering with operational leaders, and driving improvements that enhance service delivery, operational performance, and customer satisfaction.

As Quality Process Manager, you will be responsible for the development, implementation, and oversight of quality process audits across our European customer portfolio. You will act as a subject matter expert for quality and process excellence, helping site leadership teams identify opportunities, drive standardisation, and implement sustainable improvements.

Working closely with Operational Leaders, the Business Analytics & Metrics (BAM) team, and customer-facing site teams, you'll ensure quality processes remain aligned with customer expectations, contractual obligations, and best-in-class industry standards.

What You'll Be Doing

Lead Quality Audits Across Europe

• Manage the end-to-end audit lifecycle across Laboratory & Production Services sites.
• Design, implement, and maintain quality process audits that support operational excellence.
• Conduct audits to evaluate process effectiveness, compliance, and adherence to site-specific KPIs and SLAs.
• Develop audit documentation, reporting standards, and quality validation processes.
• Support the implementation and verification of Lean, Continuous Improvement, and Six Sigma methodologies.
• Ensure ongoing compliance with company standards and customer requirements.
• Facilitate audit reviews, discovery sessions, and improvement workshops with operational stakeholders.

Drive Process Improvement & Operational Excellence

• Identify process inefficiencies and develop practical solutions that enhance customer service and operational performance.
• Lead continuous improvement initiatives that reduce complexity, increase productivity, and improve consistency across sites.
• Benchmark LPS services against best-in-class operational practices and identify opportunities for standardisation.
• Partner with site leadership teams to develop and monitor corrective actions and improvement plans.
• Establish robust feedback loops to ensure continuous learning and sustainable improvements.

Champion KPI & Audit Standardisation

• Collaborate with the Business Analytics & Metrics (BAM) team to create consistent audit processes and KPI reporting frameworks.
• Ensure service performance can be measured, benchmarked, and calibrated across the European and Global LPS network.
• Validate audit findings and KPI data, ensuring accuracy and alignment to customer Scope of Work requirements.
• Identify trends, risks, and opportunities through audit and performance analysis.
• Drive enhancements to audit methodologies and reporting processes to ensure continued relevance and customer value.

Deliver Data-Driven Insights

• Analyse operational and audit data to support process harmonisation and business improvement initiatives.
• Translate complex data into meaningful recommendations for customers and leadership teams.
• Track audit plans, project deliverables, and continuous improvement programmes to ensure successful execution.
• Monitor service performance and measure the impact of implemented improvements.
• Support initiatives focused on improving both operational efficiency and customer experience.

Support Strategic Growth Initiatives

• Contribute to RFP, RFI, and RFQ responses.
• Provide operational quality expertise during new customer implementations.
• Support talent assessment and selection for large-scale LPS engagements.
• Partner with internal stakeholders to develop innovative service solutions and future best practices.

What You'll Bring

• Bachelor's degree in Engineering, Science, Finance, Operations, or a related technical discipline preferred.
• Experience within Quality Management, Process Improvement, Operational Excellence, Auditing, or Continuous Improvement environments.
• Strong knowledge of Lean, Six Sigma, quality systems, and process improvement methodologies.
• Demonstrated project management experience with the ability to manage multiple priorities.
• Advanced analytical and problem-solving skills.
• Strong Microsoft Office skills, including Excel, PowerPoint, Word, and Visio.
• Exceptional communication, facilitation, and stakeholder management capabilities.
• Ability to build strong relationships across geographically dispersed teams.
• Excellent attention to detail and a passion for process quality.
• Comfortable working independently in a remote environment.
• Willingness to travel across customer locations in Europe (up to 25%).

Why Avantor?

At Avantor, you'll have the opportunity to influence quality standards across a diverse European customer network while working for a global organisation dedicated to advancing science.

You'll join a collaborative team focused on innovation, customer success, and continuous improvement, with the chance to make a visible impact on service quality, operational performance, and customer experience across Europe.

Ready to Make a Difference?

If you're passionate about quality, auditing, process excellence, and delivering measurable improvements that matter, we'd love to hear from you.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear your mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.