Quality & Process Improvement Leader - Packaging Ops

Georgia-Pacific LLC; Olde West Chester (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA

Life insurance

Disability insurance

Retirement plan

Paid vacation/time off

Educational assistance

Parental leave

Adoption assistance

Job summary

Georgia-Pacific LLC is hiring a Process Manager at the sheet feeder facility in West Chester, OH to lead quality and continuous improvement. You will partner with operations, commercial teams and customers to drive PBM-based improvements and ensure quality systems and audits are in place.

The role requires coaching, RCA/Cause Mapping experience, and strong collaboration across teams. Expect a hands-on leader focused on reducing waste and enhancing product quality.

Qualifications

• Experience with RCA and Cause Mapping.
• Experience coaching/mentoring in a professional atmosphere.
• Experience maintaining customer relations through written/verbal follow up (email, video calls, onsite visits).

Responsibilities

• Champion quality culture and continuous improvement aligned with PBM principles.
• Own plant quality documentation, standard work, and audit readiness.
• Lead quality systems, audits, and corrective action plans across the plant.
• Own board quality performance, best-run settings, and waste metrics.
• Evaluate and optimize processes based on paper grades and machine capabilities.
• Partner with operations and commercial teams to meet or exceed customer expectations.
• Work directly with customers on continuous improvement, trials, and feedback.
• Build cross-team relationships to solve problems and drive improvements.
• Facilitate food safety compliance and product stewardship programs.
• Monitor metrics and lead RCA and data-driven improvements.
• Manage customer interactions, complaints, and internal quality reporting.
• Oversee quality data systems (KIWI, Parsable) and ensure GP standards compliance.
• Travel 25% of the time for training and customer meetings.

Skills

Coaching & mentoring

RCA

Customer relations

SPC/Lean/Six Sigma

Education

Bachelor’s degree in engineering/operations

Job description

Georgia-Pacific LLC is hiring a Process Manager at the sheet feeder facility in West Chester, OH to lead quality and continuous improvement. You will partner with operations, commercial teams and customers to drive PBM-based improvements and ensure quality systems and audits are in place.

The role requires coaching, RCA/Cause Mapping experience, and strong collaboration across teams. Expect a hands-on leader focused on reducing waste and enhancing product quality.