Quality Problem Solving Engineer

FXI; High Point (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

FXI seeks a Quality Problem Solving Engineer to drive quality improvements and root cause analysis across its manufacturing network. You will rapidly assess issues and decide on rapid problem-solving or structured Red X investigations for complex cases.

The role requires a self-driven, logical thinker comfortable in a manufacturing setting, with a strong Lean focus on simplifying processes and identifying true root causes rather than symptoms. 50-70% travel to FXI plant locations is expected.

Qualifications

• Bachelor's degree in engineering, manufacturing, quality, or related technical field.
• 5+ years of manufacturing quality, process engineering, or operations experience.
• Proven success in leading root cause analysis and corrective action activities.
• Strong understanding of manufacturing processes and quality systems.
• Willingness to travel 50-70% to support multiple plant locations.
• Excellent verbal and written communication skills.

Responsibilities

• Lead root cause investigations across manufacturing issues and select effective problem-solving approaches.
• Drive corrective and preventive actions through rapid containment, root cause ID, implementation and sustainability.
• Facilitate structured problem-solving using Red X, 3-Legged 5-Why, and Is/Is Not analysis.
• Identify and reduce process variation with Shainin Red X, BOB/WOW comparisons, and experiments.
• Analyze trends and systemic issues across facilities to find recurring problems and risks.
• Lead Read Across initiatives to standardize lessons learned and share best practices.
• Champion lean quality principles to eliminate waste and simplify processes.
• Collaborate cross-functionally with Operations, Engineering, Maintenance, Supply Chain, and Quality teams.
• Support customer quality management with investigations and corrective actions.
• Develop organizational capability by coaching plant teams in problem-solving methods and Lean.

Skills

Root Cause Analysis

Cross-Functional Collaboration

Lean Principles

Problem-Solving

Education

Bachelor's degree in engineering

Tools

Shainin Red X

Job description

Job Title

QualityProblemSolvingEngineer

Location

Abilitytotravel50-70%tosupportmultipleplantlocations

Job Type

Onsite(Preferablybasedatoneofourplantlocations)

Reporting to

QualityDirector

Direct Reports

N/A

Company Overview

FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us?

Job Summary

As a Quality Problem Solving Engineer you will drive quality improvement, root cause analysis, and problem-solving excellence across its manufacturing network. This role is responsible for rapidly assessing issues and determining the appropriate level of response-whether through practical, rapid problem-solving methods or more structured Red X investigations for complex and recurring issues.

The successful candidate will be a self-driven, logical thinker who thrives in a manufacturing environment and can facilitate cross-functional teams toward practical, sustainable solutions. They will possess a strong understanding of Lean principles, believe in simplicity over complexity, and focus on identifying true root causes rather than managing symptoms.

This position will be based at one of FXI's manufacturing facilities and requires approximately 50-70% travel to support quality initiatives throughout the company's plant network.

Key Responsibilities

• Lead Root Cause Investigations by assessing manufacturing, process, product, and customer quality issues and selecting the most effective problem-solving approach.
• Drive Corrective and Preventive Actions through rapid containment, root cause identification, implementation, validation, and sustainability of solutions.
• Facilitate Structured Problem-Solving using methodologies such as Red X, 3-Legged 5-Why, and Is / Is Not Analysis to resolve complex and chronic issues.
• Identify and Reduce Process Variation by applying Shainin Red X principles, BOB/WOW comparisons, and practical experimentation techniques.
• Analyze Trends and Systemic Issues across multiple facilities to identify recurring problems, business risks, and opportunities for improvement.
• Lead Read Across Initiatives to standardize lessons learned, prevent issue recurrence, and deploy best practices throughout the manufacturing network.
• Champion Lean Quality Principles by eliminating waste, simplifying processes, and promoting practical, value-added solutions to quality challenges.
• Collaborate Cross-Functionally with Operations, Engineering, Maintenance, Supply Chain, and quality teams to resolve critical issues and drive sustainable improvements.
• Support Customer Quality Management by leading customer issue investigations, communicating corrective actions, and participating in customer-facing quality discussions and escalations.
• Develop Organizational Capability by coaching and training plant teams in problem-solving methodologies, root cause analysis, Lean principles and effective ...

Qualifications

• Bachelor's degree in engineering, Manufacturing, Quality, or a related technical discipline.
• Minimum 5 years of manufacturing quality, process engineering, or operations experience.
• Demonstrated success leading root cause analysis and corrective action activities.
• Strong understanding of manufacturing processes and quality systems.
• Ability to travel 50-70% to support multiple plant locations.
• Excellent verbal and written communication skills.

Preferred

• Experience with Shainin Red X methodologies and variation reduction techniques.
• Lean Manufacturing or Continuous Improvement experience.
• Experience leading plant-to-plant Read Across initiatives.
• Experience facilitating customer quality issue resolution.
• Knowledge of A3, 8D, and practical problem-solving methodologies.
• Lean, ASQ, or related certifications.

Our Commitment to a Diverse Workforce

FXI is an Equal Opportunity Employer. FXI does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or based on any individual's membership in any group or class protected by applicable federal, state, or local laws. We support workplace diversity. We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.