Quality Operations Technician I

SCN BestCo; Mooresville (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

SCN BestCo in Mooresville, NC seeks a detail‑oriented quality technician to support manufacturing and packaging with daily auditing of processes (AQLs) and inspections, issue batch records and labels, and recognize quality events. You will initiate holds when needed and audit logs to ensure compliance.

Education: high school diploma; 2 years manufacturing experience. Strong MS Office skills, teamwork, and ability to work under pressure in a fast‑paced setting.

Qualifications

• High school diploma or equivalent.
• 2 years manufacturing or related experience.
• Knowledge of FDA and EU regulations and cGMP preferred.
• Experience with electronic documentation systems.
• Proficiency in Microsoft Office.

Responsibilities

• Audit manufacturing and packaging processes for AQLs and defects, and log worksheets.
• Issue batch records and labels for production.
• Recognize and act on quality events and initiate holds when needed.
• Audit manufacturing floor and logs monthly for compliance.
• Assist in product validations by pulling samples and readings.
• Use electronic documentation systems for data entry and batch records.
• Collect retain samples and components as required.
• Ensure proper sample collection of raw materials and packaging components.

Skills

MS Office

Critical thinking

Teamwork

Communication

Attention to detail

Hygiene/safety orientation

Education

High school diploma or equivalent

Job description

We believe being healthy should not require tradeoffs. SCN BestCo is a leading innovator, developer and manufacturer of Vitamin, Mineral & Supplement (VMS), Over-the-Counter (OTC) and prebiotics/probiotics in enjoyable forms such as gummies, lozenges and chews. With over 50 years of excellence, our team leads the way in changing how consumers make healthier choices. With unique food science expertise and proprietary processes, we’ve pioneered many firsts. Our passion to create new to the world products has guided and continues to be core to our mission of making health and wellness more enjoyable. Come join us and become a part of our winning formula!

B Shift

Essential Duties and Responsibilities

• Conduct daily auditing of the manufacturing and packaging process including acceptable quality limits (AQLs), package inspections for quality defects, check sheets, and other required documentation.
• Issue batch records and labels for production.
• Recognize and act upon quality events.
• Initiate holds when a quality event occurs.
• Audit manufacturing floor and logbooks monthly to ensure compliance.
• Assist in product validations by pulling required samples and taking readings as needed.
• Use electronic documentation systems for data entry and issuance of batch records.
• Collect samples as required for retain samples and validation activities.
• Collect samples of raw material and package components.

Education & Experience

• High school diploma or equivalent.
• 2 year of manufacturing or related experience

Knowledge, Skills, & Abilities (KSAs)

• Proficiency in Microsoft Office.
• Demonstrated critical thinking and initiative with the ability to work under pressure in a fast‑paced environment.
• Ability to work within a team on multiple projects simultaneously.
• Hygiene/safety orientation with the highest level of personal integrity.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to communicate effectively, both verbally and in writing, with internal staff and management. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must be able to demonstrate practical problem solving and trouble‑shooting skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Preferred Qualifications

• Associate degree preferred with experience in a directly related field.
• Prior experience with electronic documentation systems.
• Knowledge of FDA and EU regulations and standards.
• Previous experience within a cGMP environment.
• Experience with AQLs, package inspections for quality defects, check sheets and other related documentation.

Physical Requirements

While performing the duties of this job, the employee is constantly required to talk and hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms and climb or balance; and occasionally required to reach with hands and arms and climb or balance, stoop, kneel, crouch, or crawl, lift and/or move up to 10 pounds, and push and/or pull up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

During the performance of duties, the employee generally works in an office environment where the noise level is moderate. However, in working with Manufacturing and other operating areas, the employee may be exposed to environments with loud noises, running equipment, dust and other airborne particles.

Safety Requirements

All employees are expected to carry out their functions in a healthy and safe manner, to always encourage and support safe work practices, and to report and/or rectify any unsafe conditions that may come to their attention immediately. All SCN BestCo employees must wear PPE as required based on their job duties.