Quality Operations Analyst

Reinforced Learning; Town of Tonawanda (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Reinforced Learning in New York seeks a quality analytics professional to design sampling plans, audits, and metrics that reveal data quality across programs.

You will maintain quality dashboards, produce weekly reports, investigate reviewer agreement and drift, and chase root causes for customer-reported issues. The role emphasizes precision, writing clarity, and a quantitative mindset.

Qualifications

• Two or more years in analytics, quality assurance or operations with a quantitative bent.
• SQL and spreadsheet fluency; Python welcome.
• Organised, sceptical and careful with numbers.
• Clear writing.

Responsibilities

• Sampling plans and audits across programs.
• Quality dashboards and weekly reports.
• Analysis of reviewer agreement and reviewer drift.
• Customer-reported issues, investigated to root cause.
• Audit records kept organised and complete.

Skills

Analytics experience

Spreadsheet fluency

Clear writing

Quantitative mindset

Tools

SQL

Python

Job description

The role

Quality is measured, not asserted. You’ll run the sampling, metrics and reporting that tell us how good each program’s data is, where it slips, and whether fixes worked.

What you’ll own

• Sampling plans and audits across programs.
• Quality dashboards and weekly reports.
• Analysis of reviewer agreement and reviewer drift.
• Customer-reported issues, investigated to root cause.
• Audit records kept organised and complete.

What you bring

• Two or more years in analytics, quality assurance or operations with a quantitative bent.
• SQL and spreadsheet fluency; Python welcome.
• Organised, sceptical and careful with numbers.
• Clear writing.

Helpful, not required

• Statistical process control or audit sampling.
• Data annotation operations.