Quality of Care Coordinator

Trinity Health; Holyoke (MA); On-site; USD 102,000 - 140,000; Full time

Benefits offered by this job

Paid holidays

DailyPay

Referral program

Tuition reimbursement

Vendor discounts

Low-cost medical plans

Job summary

Trinity Health's Mary’s Meadow at Providence Place in Holyoke, MA seeks a Quality of Care Coordinator to manage daily clinical operations and lead QA/PI programs. The role ensures high-quality, resident-centered care, regulatory compliance, and effective budgeting.

A licensed RN with a BSN and leadership background is required. The position involves directing staff, overseeing infection control, and coordinating with regulatory bodies while contributing to cost controls and quality improvements.

Qualifications

• BSN with valid RN license in Massachusetts required.
• Minimum 3 years of supervisory experience preferred.
• Knowledge of Joint Commission and DPH standards preferred.
• Strong written and verbal communication and presentation skills.
• Proven ability to develop and implement budgets.

Responsibilities

• Oversee daily clinical operations to ensure resident-centered care.
• Lead QA/PI program and infection control efforts.
• Interview, hire, develop, and evaluate staff; manage performance.
• Lead care planning and ensure holistic resident-centered care.
• Monitor QI metrics and manage EMR reports.
• Maintain department budget and identify cost-saving opportunities.

Skills

Supervisory experience

Budget management

Communication skills

English language proficiency

Education

BSN

RN license (Massachusetts)

Tools

Electronic Medical Records (EMR)

Job description

Employment Type: Full time Shift: Day Shift

Join the Revolution of Care at Mary's Meadow!

Are you ready to be a part of a nursing home that is transforming the way we provide long-term skilled nursing care? Mary's Meadow at Providence Place is looking for a passionate and dedicated Quality of Care Coordinator to join our innovative team. At Mary's Meadow, we believe in empowering our residents to live their lives to the fullest, while enjoying the comforts of a home-like environment. Join us in revolutionizing the future of care!

Compensation: $102,000 - $140,000 depending on verification of experience and qualifications.

Position Purpose: The Quality of Care Coordinator is responsible for managing the daily clinical operations of the facility to ensure that high quality nursing care is delivered to residents in a resident-centered manner. Coordinates the activities to ensure excellence in quality outcomes/indicators and leads the Quality Assurance/Performance Improvement program. Ensures regulatory compliance in all clinical matters. Leads the clinical team in the creation and successful management of a budget. Leads the infection control program

What you will do:

• Performs daily rounds to assess the resident and to evaluate the effectiveness of the clinical care plan.
• Works in the capacity of a licensed nurse for one shift per month to evaluate clinical care delivery systems.
• Assures the effectiveness of the infection control program.
• Responsible for the interviewing, hiring, orientation, development, corrective action and evaluation of staff to ensure quality care to residents. Completes annual and other required performance appraisals and competencies on all staff members in a timely and effective manner.
• Reviews and assures the staff compliance with in-service requirements and program for self-development; Assures a program of staff development that supports growth of staff skills.
• Leads the care planning process and assures that holistic resident centered care is provided.
• Monitors QI’s and coordinates a quality improvement program with the individual house Clinical Support Team; Plans, implements, and maintains records for the quality assurance/C.Q.I. program
• Manages admissions; Creates and reviews key reports monthly from the Electronic Medical Record.
• Creates new clinical policies and procedures in conjunction with the clinical team members.
• Reviews all emergency management protocols and conducts drills, reviews and education as needed.
• Participates in all meetings as recommended by regulatory agencies such as DPH, OSHA, and Joint Commission.
• Responsible for the MMQ program as required by State Regulations; Assures compliance with MDS regulation and monitors collection and submission of MDS data
• Maintain department budget, place orders for equipment and supplies as necessary. Identify financial vulnerabilities and make cost reduction recommendations as needed
• On-call requirement

Minimum Qualifications:

• BSN and Valid RN license in the state of Massachusetts required
• Three (3) years of Supervisory experience preferred; Long-term care experience preferred
• Knowledge of Joint Commission and DPH standards preferred
• Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension
• Proven ability to develop and implement budget
• Must be able to see, hear and smell or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully
• Must be able to speak, read and write the English language in an understandable manner
• Primarily works inside with frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting. Must be able to push, pull, move and or lift a minimum of 25 pounds to a minimum height of 3 ½ feet and be able to push, pull, move and or carry such weight a minimum distance of 10 feet. May be necessary to assist in the evacuation of residents in emergency situations.

Position Highlights and Benefits:

• Paid holidays and generous Paid Time Off (PTO)
• Opportunity to get paid daily – through DailyPay
• Referral Program
• Up to $4,000 in tuition reimbursement annually!
• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
• Day-1 low cost medical, dental and vision insurance plans. Enjoy lower cost medical services when you visit facilities within the Trinity Health

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.