Quality Manager – ISO & CMMI (Remote)

ADP, Inc.; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company contribution

Paid time off

Job summary

SHR Consulting Group seeks a detail-oriented Quality Manager to oversee ISO and CMMI compliance, audit readiness, and continual improvement programs. This role ensures controlled documentation, management-system maintenance, and certification readiness while coordinating with auditors and process owners across the organization.

The ideal candidate will lead audit preparation, maintain evidence and documentation, manage corrective actions, and drive year-round audit readiness.

Qualifications

• 2-5 years of experience in corporate quality assurance, compliance, document control, audit management, or a related function.
• Working knowledge of ISO 9001:2015 and quality management systems.
• Experience with ISO/IEC 20000-1:2018 and/or ISO/IEC 27001:2022 strongly preferred.
• Knowledge of CMMI frameworks, practices, assessments, or appraisals preferred.
• Demonstrated experience preparing for and coordinating internal and external audits, certification audits, surveillance audits, or recertification audits.
• Experience managing audit evidence, findings, corrective actions, and closure activities.
• Experience maintaining controlled documents, revision histories, approvals, records, and audit evidence.
• Strong proficiency with Microsoft Office applications and document-management/collaboration platforms such as SharePoint.
• Strong written communication, proofreading, organizational, analytical, and records-management skills.

Responsibilities

• Serve as the primary point of accountability for SHR’s ISO, CMMI, and applicable quality/compliance audits and assessments.
• Own the audit lifecycle from planning and preparation through audit completion, corrective actions, and closure.
• Develop and maintain annual audit schedules and readiness plans for certification, recertification, surveillance, internal, and other applicable audits.
• Coordinate directly with auditors, assessors, certification bodies, internal process owners, and other stakeholders throughout the audit process.
• Establish audit timelines, requirements, responsibilities, evidence requests, and deadlines.
• Maintain ownership of audit findings, observations, nonconformities, and opportunities for improvement.
• Coordinate corrective action plans with responsible process owners and track remediation through verified closure.
• Escalate overdue, incomplete, or high-risk audit actions when necessary.
• Maintain comprehensive audit records and provide management with regular reporting on audit readiness, findings, corrective actions, and compliance status.
• Maintain continuous audit readiness throughout the year, rather than preparing solely in advance of scheduled audits.

Skills

Audit management

Document control

Quality assurance

Organizational skills

Analytical skills

Records management

Communication

Education

Bachelor’s degree in Business Administration/Quality Management/Information Technology or related field

Tools

SharePoint

Microsoft Office

Job description

SHR Consulting Group seeks a detail-oriented Quality Manager to oversee ISO and CMMI compliance, audit readiness, and continual improvement programs. This role ensures controlled documentation, management-system maintenance, and certification readiness while coordinating with auditors and process owners across the organization.

The ideal candidate will lead audit preparation, maintain evidence and documentation, manage corrective actions, and drive year-round audit readiness.