Quality Manager in Chicopee

Energy Jobline ZR; Chicopee (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Medical / Dental / Vision

401k

Job summary

Rotating Machinery Services Inc. (RMS) seeks a Quality Manager to lead the Quality Assurance/Control team at the Chicopee facility. You will own and improve the site’s QMS, drive CAPA, oversee audits, and ensure ISO 9001 and customer requirements are met.

This hands-on leadership role requires experience with CMMs, GD&T, and NC disposition, plus strong collaboration with shop, engineering, and suppliers to ensure on-time delivery of high-precision turbomachinery components.

Qualifications

• Minimum 7 years of quality assurance/control in precision machining, aerospace, or rotating equipment.
• Leadership experience supervising a QC team and managing a Quality Management System.
• Hands-on experience with precision measurement instruments and GD&T.
• Strong background in nonconformance management, root-cause analysis, and CAPA.
• Familiarity with turbomachinery components and related standards.

Responsibilities

• Own, maintain, and continuously improve the site Quality Management System in accordance with ISO 9001 and customer/industry standards.
• Serve as the Management Representative for quality at the Chicopee facility; coordinate internal and external quality audits and management reviews.
• Develop, issue, and maintain controlled quality documentation: work instructions, inspection plans, SOPs, and quality records.
• Establish and monitor key quality performance indicators (KPIs), report results to site leadership.
• Drive corrective and preventive action (CAPA) processes with thorough root-cause analysis and effective actions.
• Manage the calibration program for all measuring and test equipment on site.
• Directly supervise the site QC team; schedule workload to support production priorities and on-time delivery.
• Provide technical direction on inspection methods, GD&T interpretation, and use of precision measurement equipment (CMM, profilometers, hardness testers).
• Oversee first article, in-process, and final inspection activities for turbomachinery components; review FAIRs and certifications.

Skills

Leadership presence

Detail-oriented

Communication

Collaborative mindset

Shop-floor presence

Education

Engineering degree in a related field

Equivalent combination of education and experience

Tools

CMM operation

ERP/MRP systems

QMS software

Job description

Job DescriptionJob Description

Job Posting Title Quality Manager

Job Description

Quality Manager

Shop Environment

Chicopee, MA – Exempt – Full Time

The Role

We are seeking a Quality Manager to join our Quality Assurance/Control team.

The Quality Manager is responsible for monitoring, evaluating, and improving RMS’s Quality Management programs and processes. This position provides Quality leadership to the site processes to promote and continually improve the quality culture. The Quality Manager shall promote strong employee and customer relationships pertaining to quality compliance

Skills Required

• Strong leadership presence with the ability to influence and hold colleagues accountable at all levels—from the shop floor to senior management.

• Detail-oriented and process-driven, with the discipline to maintain documentation standards under production schedule pressure.

• Skilled communicator—able to present quality data clearly, write concise technical reports, and represent RMS professionally with customers and auditors.
• Collaborative, solutions-focused mindset; comfortable working in a fast-paced, custom-work environment.

• Willingness to work on the floor alongside the QC team rather than managing from a distance

Primary Role Responsibilities

Quality Management System

• Own, maintain, and continuously improve the site Quality Management System in accordance with ISO 9001 and applicable customer/industry standards.
• Serve as the Management Representative for quality at the Chicopee facility; coordinate internal and external quality audits and management reviews.
• Develop, issue, and maintain controlled quality documentation: work instructions, inspection plans, standard operating procedures, and quality records.
• Establish and monitor key quality performance indicators (KPIs), report results to the site leadership on a regular cadence.
• Drive corrective and preventive action (CAPA) processes, ensuring root-cause analysis is thorough, and effective actions are implemented and verified.
• Manage the calibration program for all measuring and test equipment on site.

QC Team Leadership & Inspection Operations

• Directly supervise the site QC team; schedule workload to support production priorities and on-time delivery.
• Provide technical direction on inspection methods, measurement techniques, GD&T interpretation, and use of precision measurement equipment (CMM, profilometers, hardness testers, etc.).
• Oversee first article, in-process, and final inspection activities for precision-machined turbomachinery components (impellers, seals, sleeves, casings, shafts, and related parts).
• Review and approve inspection reports, first article inspection reports (FAIRs), and material certifications; ensure documentation is complete and traceable before components are released.

• Lead the nonconformance (NC) disposition process: facilitate MRB reviews, issue NCRs, coordinate rework/repair, and track closure.

Train and mentor QC personnel on inspection practices, quality standards, and RMS procedures; identify skills gaps and arrange targeted development

Production & Engineering Collaboration

• Partner with the Shop Supervision and machinists to resolve quality issues at the source and prevent recurrence; support setup approvals and first-off inspections.
• Review customer drawings, specifications, and contract quality requirements; translate these into inspection plans and traveler hold-points prior to job release.
• Collaborate with Engineering to evaluate design-for-manufacturability, identify inspection risk areas, and align on acceptable tolerance interpretation.
• Participate in project kick-off meetings and work order reviews to identify quality requirements, witness/hold points, and customer-specific needs.
• Support process qualification activities, including review of special process approvals (heat treatment, NDE, coatings) as they relate to component acceptance

Supplier & Customer Quality

• Support incoming inspection of purchased materials, raw stock, and subcontracted components; coordinate with purchasing to address supplier nonconformances.
• Participate in supplier evaluations and audits; maintain records of supplier performance and elevate repeat issues through the CAPA process.
• Serve as the primary quality point of contact for customer quality representatives, third-party inspectors, and regulatory/certification auditors during shop visits.

• Respond to customer quality escapes and field complaints: coordinate investigations, prepare formal responses, and communicate resolution timelines.

Additional Responsibilities

Key Success Factors:

• Perceptible culture of Quality
• Quality costs aligned with business goals.
• Continued ISO-9001 accreditation.
• Willingness to “roll-up sleeves” to get the job done vs. delegating up or down the organization.

General:

The above list of activities is not all-inclusive but rather a general representation of the RMS Quality Manager's requirements. The above list is subject to change based on the company's needs

Required Experience and Qualifications

• Minimum 7 years of quality assurance/control experience in precision machining, aerospace, power , or rotating equipment manufacturing environment.
• Demonstrated experience leading a QC team and managing a Quality Management System in a job-shop or low-volume, high-complexity production environment.
• Hands-on experience with CMM operation, precision measurement instruments, and inspection of close-tolerance machined components.
• Strong background in nonconformance management, root-cause analysis, and corrective/preventive action (CAPA).
• Familiarity with turbomachinery components and the associated design, manufacturing, and inspection requirements is strongly .

Required Education

• Bachelor’s degree in Engineering, Manufacturing Technology, Materials Science, or a closely related technical discipline required
• Equivalent combination of technical education and directly applicable manufacturing quality experience will be considered.

Additional Requirements

Technical Knowledge

• Expert-level ability to read and interpret engineering drawings, including GD&T per ASME Y14.5.
• Working knowledge of ISO 9001 requirements; experience as a management system owner or internal/lead auditor.
• Familiarity with NDE methods (MT, PT, UT, RT) and special processes (heat treatment, coatings) as they apply to component acceptance.
• Proficiency in Microsoft Office; experience with ERP/MRP systems and QMS software.

Certifications ()

• ASQ Certified Quality Engineer (CQE), Certified Quality Manager/OE (CMQ/OE), or equivalent.

ISO 9001 Lead Auditor certification

Work Environment

While performing the duties of this position, the employee may work/enter a shop environment with exposure to moving mechanical parts. While the work area may be described as generally clean, safe, and "not loud", there will be machining operations that generate moderate noise.

WHAT WE OFFER

• Competitive Pay
• Paid Time Off
• Medical / Dental / Vision
• 401k
• Employee Incentive Programs
• Employee Reimbursement Programs

Come Join Rotating Machinery Services Inc. and watch your Career go TURBO! Visit www.rotatingmachinery.com to learn more about who we are and what we do.

ABOUT RMS

Rotating Machinery Services (RMS Inc.) was established 1998 with the vision to reinvent the concept of an aftermarket turbomachinery business. The goal was to provide turbomachinery operators with unparalleled service based on established relationships, solid engineering, and technical expertise—all backed by responsiveness in competitive prices and lead times. RMS’ commitment to quality penetrates every aspect of the organization and in the guiding force for all decision making. With an equal blend of cutting-edge technology, engineering experience, and the work of skilled crafts people, RMS continuously delivers the best possible results to customers. RMS is a nimble organization with a collaborative culture of individuals who come to work every day with a desire to improve upon their craft and further the rotating machinery industry.

RMS Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state, or local laws.