Quality Manager

Valence Surface Technologies; West Springfield (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term Disability

Employee Assistance Program

401(k) - 3% Match

Holiday Pay

Job summary

Valence Surface Technologies is seeking a Quality System Improvement professional to enhance quality performance and implement a proactive quality system. This role includes overseeing quality processes, managing the quality team, and ensuring compliance with certifications.

The ideal candidate will have skill in root-cause analysis, metrics development, and customer relations. The compensation range is $90,000 - $110,000, alongside comprehensive company benefits.

Qualifications

• Experience in quality system improvement, implementing proactive systems.
• Ability to establish and manage process improvement metrics.
• Proven track record in root-cause analysis and corrective action.

Responsibilities

• Facilitate transition to a proactive quality system.
• Review quality processes and implement improvements.
• Manage and motivate the quality team.

Skills

Quality system improvement

Root-cause analysis

Metrics analysis

Team management

Job description

Quality System Improvement

• Improve the company's quality performance by facilitating a transition from a reactive quality system relying on inspection to a proactive integrated system that eliminates quality issues at the source.
• This will include:
  • Reviewing the entire quality system and processes and making changes as necessary.
  • Establishing and managing process improvement metrics to reduce customer escapes to near zero.
  • Using root‑cause analysis and corrective action to eliminate quality issues.
  • Working closely with engineering and operations to build a quality focus into their processes.
  • Reviewing all program plans before production for quality compliance.
  • Conducting and coordinating required product inspections to ensure customer quality standards are met.
  • Reducing customer escapes, including cutting specific incidents and reducing the number of defective products per total products shipped.
  • Assuring completion of root‑cause and corrective action analysis when escapes occur, and ensuring the process is effective and efficient.
  • Overseeing quality processes during production.

Quality Metrics

• Review the entire quality process and identify key metrics to improve overall quality (e.g., scrap, rework, first‑pass yield, cost of quality, cost of poor quality, escapes).
• Integrate the metrics into the company’s new ERP system so it provides the information needed to measure quality performance.
• Implement the metrics throughout the organization and gain buy‑in from managers, leading training as necessary to ensure everyone understands measurement.
• Use the metrics to identify improvement areas and make necessary changes.

Organizational Development

• Manage and motivate the quality team, assessing performance, creating individual plans, and implementing strategic replacements as needed.
• Ensure a high‑quality team with greater capacity and increased initiative.
• Supervise personnel and operations with operating principles that follow company policies and procedures.
• Provide necessary training for team members needing further development.

Maintenance of Certification

• Maintain NADCAP and all other relevant certifications with a high level of system compliance.
• Sustain outside audits and recertification audits as required.

Customer Interface

• Develop strong working relationships with counterpart quality leaders at customer companies.
• Resolve customer issues in a timely manner and improve communication.
• Maintain a cost‑effective quality system that meets customer requirements and product approvals.
• Provide quality support for customer quality audits, source audits, failure analyses, design reviews, and sales visits.
• Act as a liaison with external parties on matters related to the quality system and product quality.

Company Benefits

• Medical
• Dental
• Vision
• Long‑term Disability
• Employee Assistance Program
• 401(k) - 3% Match
• Holiday Pay

Compensation Range

$90,000 - $110,000