Quality Manager

EIS; Village of Menands (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

EIS is seeking a Quality Manager to lead the Quality Assurance and Quality Control functions, directing the QA/QC team to ensure strict adherence to ISO standards and customer specifications. This hands-on leadership role emphasizes strategic quality initiatives and cross‑department collaboration.

The ideal candidate will drive the QMS, coordinate internal and supplier audits, and promote continuous improvement in manufacturing processes. Strong communication and training skills are essential.

Qualifications

• Bachelor’s degree in quality management, Industrial Engineering, or related field preferred.
• ISO Lead Auditor certification highly desirable.
• Six Sigma Green Belt or higher certification preferred.
• Certified Quality Manager (CQM) is a plus.
• 3–5 years of quality management experience in manufacturing preferred.

Responsibilities

• Lead QA and QC functions and direct the Quality Support Team.
• Implement, maintain, and continuously improve the ISO‑aligned QMS.
• Oversee supplier assurance, validation, and audits of raw material sources.
• Lead internal audits, root cause analyses, and corrective actions.
• Serve as lead for customer audits and ISO certification assessments.
• Train shop staff on quality documentation, readings, and records.
• Ensure compliance with customer specs, regulatory standards, and SOPs.

Skills

Quality leadership

ISO standards

Auditing

Quality systems

Education

Bachelor’s degree in quality management, Industrial Engineering, or related field

ISO Lead Auditor

Six Sigma Green Belt or higher

Certified Quality Manager (CQM)

High school diploma or GED

Job description

Summary: As the Quality Manager, you will provide leadership and strategic direction for the Quality Assurance (QA) and Quality Control (QC) functions at EIS. This role is critical in ensuring full compliance with customer specifications, ISO standards, and company Standard Operating Procedures (SOPs). The Quality Manager will oversee the Quality Support Team and foster a culture of quality excellence across the organization by collaborating with all departments to ensure quality objectives are met. This hands‑on position requires a blend of technical expertise, organizational leadership, and interpersonal skills to manage interdepartmental relationships effectively.

Essential Duties, Responsibilities and Accountabilities:

(Include the following; however, other duties may apply.)

Quality Assurance & Control

• Implement, maintain, and continuously improve the EIS Quality Management System (QMS) in compliance with ISO standards and customer requirements.
• Oversee supplier assurance programs, including validation and auditing of raw material suppliers, ensuring preventive controls are in place.
• Ensure the Quality Department meets internal operational needs across departments, including Production, Maintenance, R&D, Sales & Operations Planning, and Procurement.
• Supervise the regular auditing of manufacturing processes to ensure product quality and integrity.

Leadership and Team Development

• Manage the Quality Support Team, ensuring effective training and development to maximize their impact on manufacturing processes.
• Provide training to shop employees and quality staff on reading work folders, interpreting prints, measuring parts, and maintaining quality records.
• Actively promote a culture of quality awareness and continuous improvement across the organization.

ISO Standards and Documentation

• Oversee the preparation and maintenance of ISO documentation, ensuring compliance with internal and external requirements.
• Lead internal audits and manage root cause analyses, corrective actions, and preventative measures for quality issues.
• Act as the leader for customer audits, ISO certification audits, and reassessment processes.

Customer Relations and Compliance

• Serve as the primary point of contact for customers and third‑party quality audits, ensuring proper preparation and follow‑up.
• Ensure compliance with all customer specifications, regulatory standards, and internal policies throughout the facility.

Supervisory Responsibilities:

The Quality Manager oversees the Quality Support Team and is responsible for their training, development, and daily management. The role includes providing guidance, setting performance expectations, and ensuring the team operates effectively to support the company’s quality objectives. The Quality Manager works closely with operational leadership to align quality team efforts with broader business goals.

Qualifications: To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or GED Required, while no specific higher‑education requirements are mandatory, a bachelor’s degree in quality management, Industrial Engineering, or a related field is preferred. Relevant certifications such as ISO Lead Auditor, Six Sigma (Green Belt or higher), or Certified Quality Manager (CQM) are highly desirable. A minimum of 3-5 years of quality management experience in a manufacturing environment is recommended.

Language Skills: Effectively communicate and understand job instructions both verbally and written in the English language. Excellent communication skills for effectively collaborating with internal departments, suppliers, and customers.

Mathematical Skills: Ability to perform advanced mathematical computations; ability to convert metric units correctly and apply the conversions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Advanced technical skills, including root cause analysis, statistical process control (SPC), and corrective action processes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.