Quality Manager

JCB North America; San Antonio (TX); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

JCB North America is seeking a Quality Manager to lead the site quality function at our San Antonio, TX operation. You will drive a culture of quality, continuous improvement, and right-first-time delivery across manufacturing, while aligning with business strategy and values.

Responsibilities include maintaining ISO 9001/IATF compliance, leading root-cause analysis, and partnering with manufacturing, engineering, and suppliers to embed quality throughout the product lifecycle.

Qualifications

• 5–8+ years of lean/operations experience.
• Experience in quality control in a manufacturing and assembly environment.
• Proven leadership skills and people management.
• Experience in improvement processes (Six Sigma, Lean).
• Must pass drug screens, background checks and pre-employment tests as applicable.

Responsibilities

• Establish and maintain Robust QMS and drive continuous improvement.
• Ensure ISO 9001 / IATF alignment and audit readiness.
• Lead processes for defect reduction, root cause analysis, and preventive actions.
• Monitor KPIs like warranty, defects, and supplier quality.
• Collaborate with manufacturing, engineering, supply chain, and suppliers to embed quality standards.
• Lead and develop the quality team; manage audits and customer concerns.

Skills

Quality leadership

Lean Six Sigma

Cross-functional leadership

Problem solving

Data analysis

Stakeholder management

Communication

Quality systems

Education

CQI Level 5 or equivalent

Tools

SAP system

Job description

Company Profile

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.

At JCB, we stand behind our products—and our name—with pride and commitment to quality.

Position Purpose

To lead the site quality function, ensuring that all products and processes consistently meet customer, regulatory, and internal standards. The Quality Manager is accountable for driving a culture of quality excellence, continuous improvement, and right-first-time delivery across manufacturing operations, while aligning with business strategy and company values.

Position Type

Full Time, FLSA Exempt

Location

13210 Palo Alto Rd., San Antonio, TX 78264

Benefits And Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• Robust Quality Management System (QMS)
• Ensures effective implementation and continuous improvement of quality management systems aligned to recognized standards (e.g. ISO 9001 / IATF), maintaining compliance and audit readiness.
• Consistent high-quality product output
• Leads processes and controls that ensure products meet defined specifications, reducing defects, rework, and customer concerns.
• Effective problem resolution and prevention
• Drives structured root cause analysis and implementation of corrective and preventive actions to eliminate repeat issues and improve reliability.
• Customer satisfaction and quality performance
• Monitors and improve key quality KPIs including warranty, internal defects, customer feedback and compliance audits (QASI / ISO) ensuring alignment with business targets.
• Cross-functional quality leadership
• Partners with manufacturing, engineering, supply chain, and suppliers to embed quality standards throughout the product lifecycle.
• Continuous improvement of culture
• Champions Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce waste, and enhance process capability.
• People leadership and capability development
• Builds, mentors, and develops the quality team to ensure strong technical capability and succession planning.
• Other duties as assigned

Minimum Qualifications

• 5-8+ year’s business/lean/operations experience, driving team excellence, and managing people.
• Experience in quality control in a manufacturing and assembly environment
• Proven leadership skills (lead, motivate, process and people management skills).
• Experience in improvement processes (i.e. Six Sigma, Lean, etc.).
• Must pass any drug screens, background checks and pre-employment tests as applicable
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Preferred Qualifications

• Proven experience leading cross-functional change initiatives, driving alignment and adoption across business and operational teams
• Strong influencing and stakeholder management skills, with the ability to act as a change agent and build consensus without direct authority
• Demonstrated ability as a problem solver, using data and quality principles to identify root causes and implement sustainable solutions
• Background in quality management or continuous improvement (e.g., Lean, Six Sigma, or similar), with a focus on operational excellence
• Ability to set and communicate a clear vision, proactively seek out opportunities, and drive improvements with a strong ownership mindset and positive attitude

Knowledge, Skills, Abilities & Competencies

• Strong understanding of quality systems and standards (ISO 9001)
• In-depth knowledge of manufacturing processes and quality control techniques
• Understanding of Lean, Six Sigma, and continuous improvement methodologies
• Understanding of SAP system.
• Quality accreditation CQI Level 5 or equivalent.
• Excellent leadership and team development capability
• Strong communication skills across all organisational levels
• Advanced problem-solving and analytical capability
• High level of organisation and decision-making ability
• Strong stakeholder management and influencing skills
• Proven experience in a quality leadership role within manufacturing.
• Demonstrated success in driving quality improvements and cost reduction
• Experience managing audits, customer concerns, and supplier quality
• Track record of delivering operational and strategic quality initiatives

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at [e-mail].

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.