Quality Manager

Eaton; Royal Pines (NC); On-site; USD 130,000 - 190,000; Full time

Job summary

Eaton in Arden, NC is seeking a Quality Manager to lead the plant's quality strategy and sustain a culture of continuous improvement. You will oversee QA systems, drive RCCA, and partner with operations to meet customer expectations.

The role reports to the Senior Leadership Team at the Asheville plant and includes relocation assistance for U.S. residents. Expect involvement in ISO 9001 activities and quality metrics across Customer, Supplier, and internal teams.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 7 years of Quality experience in a manufacturing environment.
• Minimum of 3 years of leadership experience in PM/Process Improvement or people management.
• Relocation assistance available for candidates within the U.S.

Responsibilities

• Direct quality personnel and prioritize quality functions of the plant.
• Maintain and drive a culture of continuous improvement across the plant.
• Deploy EQMS and manage ISO 9001 program activities with external auditors.
• Oversee QA documentation, training, and quality control records.
• Analyze quality performance indicators and lead CAPA teams for root cause analysis.
• Plan, develop and manage Operations, Inspection, Testing, Customer, Supplier, and QA teams.

Skills

Leadership

Quality management

Process improvement

Customer interface

Education

Bachelor’s degree

Master’s degree

Tools

EQMS

ISO 9001

Job description

Eaton’s ES AMER ARS PDCAD division is currently seeking a Quality Manager. The position will be based at our facility in Arden, NC. We are offering relocation assistance for candidates who reside within the U.S.

The expected annual salary range for this role is $130000 - $190000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

The Quality Manager is part of the Senior Leadership Team at the Asheville plant reporting into the Plant Manager. They will oversee plant Quality Goals, maintain and drive a culture of continuous improvement. Deploy the applicable elements and initiatives of EBS tools (EQMS) to accomplish plant objectives. This role is supporting a engineer to order (ETO) manufacturing environment. Responsible for customer satisfaction through our Quality System; accountable for quality performance by monitoring Quality related metrics, conducting Quality Assessments and driving RCCA through quality. Plan, develop and manage the Operations, Inspection, Testing, Customer, Supplier, and QMS Quality Team.

Essential Functions

• Direct quality personnel and prioritize quality functions of the plant.
• Manage the preparation, implementation, and maintenance of a quality management system to comply with the published plant QA manual.
• Develop and implement strategic projects to continually improve the overall quality of product, information and service.
• Interface with customers both in the plant and external to enhance their perception and understanding of the plant quality systems.
• Develop, coordinate, and implement training programs relative to the Quality Management System.
• Develop quality control documentation for production, (Quality Control Plan, Inspection Records, etc.), and ensure the implementation of the quality documents.
• Manage all ISO 9001 program activities including being the primary plant representative and authority on ISO9001 requirements and the primary contact to external ISO auditors.
• Analyze and report all quality performance indicators: CONC, Warranty charges/PPM, DPU, final audits, etc.
• For Customer Complaints, is responsible for all containment actions and leading the problem solving CAPA teams for root cause analysis evaluation and implementation of corrective and preventive actions at the manufacturing processes.
• Accountable to performance of QA duties and has the authority to take the necessary actions to resolve any quality issue.

Qualifications

Basic Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 7 years of Quality experience in a manufacturing environment.
• Minimum of 3 year of leadership experience, such as Project Management, Product or Process Improvement/Implementation or manager of people.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications

• Master’s degree from an accredited institution
• Experience working in Engineer to Order environment (ETO)
• Minimum of 10 years of Quality experience in a manufacturing environment.
• Minimum of 5 years of leadership experience, such as Project Management, Product or Process Improvement/Implementation.
• Certified internal ISO and CCTI auditor.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.