Quality Manager

Mettler Toledo AG; Plainsboro Township (NJ); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental and vision care coverage

401(k) savings plan with company matching

Tuition reimbursement

Employee wellness programs

Job summary

Mettler Toledo AG in Plainsboro Township is seeking a Quality Manager to enhance quality standards across the Strategic Business Unit. The successful candidate will lead global quality issue resolution, manage warranty processes, and ensure compliance with ISO standards.

The role requires a Bachelor’s degree and 3+ years in a customer-facing quality role. This full-time position offers comprehensive benefits including medical coverage, a 401(k) plan, and tuition reimbursement.

Qualifications

• 3+ years in a customer-facing quality role.
• Deep knowledge of ISO 9001 or 14001 standards.
• Experience supporting NPDI, reliability engineering, and quality in product development.

Responsibilities

• Lead resolution of global quality issues.
• Manage warranty processes including tracking failed parts.
• Monitor and analyze Cost of Quality and warranty trends.

Skills

SAP Quality Management

Data analysis tools

Problem-solving methodologies

Quality by Design principles

Lean principles

Education

Bachelor's degree in supply chain, engineering, or related technical field

Tools

ERP/CRM systems

Job description

## Quality ManagerApply now< Back to search resultsOur Opening and Your ResponsibilitiesWe are looking for a dynamic and impactful Quality Manager to lead and elevate the quality standards across our Strategic Business Unit (SBU) worldwide. Reporting directly to the Head of R&D, you will be responsible for driving measurable improvements in customer experience, reducing warranty rates and costs, and optimizing the overall cost of quality. Key responsibilities will include:* Leading resolution of global quality issues and act as the primary interface for customer quality concerns.* Managing warranty processes including tracking failed parts, RMAs, and free-of-charge replacements.* Collaborating with Technical Support and Service teams for rapid issue resolution.* Monitoring, analyzing, and reporting Cost of Quality and warranty trends, providing actionable insights to senior leadership.* Leading root cause analysis, CAPA processes, and continuous improvement initiatives using structured problem-solving techniques.* Supporting new product development with Quality by Design principles and predictive reliability engineering.* Owning and improving the Quality Management System (QMS), ensuring compliance with ISO standards and internal audits.* Partnering with suppliers to enhance incoming product quality and reliability.* Fostering a Zero-Defect quality culture with ongoing training and awareness initiatives.What You Need to Succeed* Bachelor's degree in supply chain, engineering, or related technical field.* 3+ years in a customer-facing quality role.* Strong expertise in SAP Quality Management, ERP/CRM systems, and data analysis tools.* Deep knowledge of ISO 9001 or 14001 standards, audits, and internal audit techniques.* Advanced proficiency in problem-solving methodologies (8D, 5-Why, Lean, Six Sigma, SPC, etc.)* Experience supporting NPDI, reliability engineering, and quality in product development.* Experience applying Lean principles to office and operational environments.* Ability to work fully onsite in Plainsboro, NJ.Our Offer to YouMedical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire * Tuition reimbursement, employee wellness programs, plus other perks and discounts* Parental and caregiver leave policies* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits* Global market strength and worldwide leadership in weighing* A brand name that is identified worldwide with precision, quality, and innovation* Thousands of patents, design and innovation awards* A commitment to extraordinary service on our state-of-the-art equipmentAbout Mettler ToledoWho is PendoTECH? We are a Strategic Business Unit within Mettler-Toledo Process Analytics. Innovation is at the core of all pharmaceutical, biopharma and bioprocess applications. With extensive experience in the biopharmaceutical industry — and particular expertise in single-use bio-pharmaceutical equipment — PendoTECH delivers a line of pressure sensors, control systems and software for measuring, monitoring and data collection in bioprocess applications and other areas where the products provide a unique process solution. We offer a great compensation and benefits package, and a small company work environment. We are located in Princeton, New Jersey.Equal Opportunity EmploymentWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail] those who prioritize precision, Mettler Toledo is precisely where you belong.Job Reference #22425Preferred LocationNew JerseyPrincetonJob TypeFull-timeLegal EntityPendoTECH777 Scudders Mill Rd, Bldg. 4 Plainsboro, NJ 08536Email: [e-mail] Phone: [phone] Fax: [phone]