Quality Manager

GRT Rubber Technologies; Paragould (AR); On-site; USD 85,000 - 120,000; Full time

Job summary

GRT Rubber Technologies seeks a Quality Manager to reduce quality issues, audit processes, and drive year-over-year reductions in customer returns. The role implements ISO-compliant quality systems and oversees the quality department, including staff performance and hiring, while coordinating with production, marketing, and vendors.

The candidate should have a technical industrial-related degree and at least 7 years in quality with 3 years in management, plus strong skills in analysis, risk

Qualifications

• Technical, associate's or bachelor’s degree in industrial-related field preferred.
• 7 years of industrial-related experience.
• 3 years of managerial experience.
• Knowledge of quality concepts, statistical analysis, risk management, and investigation techniques.
• Knowledge of Microsoft Office, Statistical applications, ISO.

Responsibilities

• Lead the quality department and manage staff, including performance management and hiring.
• Collects and analyzes production samples to evaluate quality and provide feedback to production management.
• Monitors quality control systems to ensure effectiveness and efficiency.
• Communicates quality control information to relevant departments, vendors, or contractors.
• Produces reports on nonconformance, daily production quality, root cause analyses, and quality trends.
• Reviews and updates standard operating procedures and business management systems.
• Direct product testing activities throughout production cycles.
• Instructs vendors or contractors on quality guidelines and testing procedures.
• Confers with marketing and sales to define client requirements and expectations.

Skills

Quality concepts

Statistical analysis

Risk management

Investigation techniques

MS Office

ISO

Education

Industrial-related degree (technical, associate's or bachelor's)

Tools

Microsoft Office

Statistical applications

ISO

Job description

Purpose

The Quality Manager's primary goal is to reduce quality issues, audit processes and improve product lines. This role should work towards a year-over-year reduction in customer returns due to quality issues and is responsible for Quality System implementation to ISO-compliant level.

Duties and Responsibilities

• Collects and analyzes production samples to evaluate quality.
• Analyzes quality control test results and provides feedback and interpretation to production management or staff.
• Monitors performance of quality control systems to ensure effectiveness and efficiency.
• Communicates quality control information to all relevant organizational departments, outside vendors, or contractors.
• Manages all employees of the department including the performance management and hiring of the employees within that department.
• Instructs staff in quality control and analytical procedures.
• Produces reports regarding nonconformance of products or processes, daily production quality, root cause analyses, and quality trends.
• Participates in the development of product specifications.
• Identifies critical points in the manufacturing process and specifies sampling procedures to be used at these points.
• Creates and implements inspection and testing criteria or procedures.
• Oversees workers including supervisors, inspectors, or laboratory workers engaged in quality activities.
• Reviews and updates standard operating procedures and business management systems.
• Reviews quality documentation necessary for regulatory submissions and inspections.
• Directs the tracking of defects, test results, or other regularly reported quality control data.
• Direct product testing activities throughout production cycles.
• Instructs vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies.
• Monitors the development of new products to help identify possible problems before mass production.
• Confers with marketing and sales departments to define client requirements and expectations.

Qualifications and Requirements

• Technical, associate's or bachelor's degree in industrial-related field preferred.
• 7 years of industrial-related experience.
• 3 years of managerial experience.
• Knowledge of quality concepts, statistical analysis, risk management, and investigation techniques.
• Knowledge of Microsoft Office, Statistical applications, ISO.

Working Conditions

Ability to walk, stand, sit, in any combination up to 12 hours a day. The noise level in the work environment can be loud.

Position Type and Expected Hours of Work

This is a full-time position. Some weekends, evening hours, off shifts, and call outs are sometimes necessary.