Quality Manager

American Society for Quality; Ohio; On-site; USD 110,000 - 140,000; Full time

Job summary

American Society for Quality is seeking a hands-on Quality Manager to lead quality operations across two nearby West Chester manufacturing facilities. This plant-based role will involve on-floor leadership, root cause investigations, CAPA, and coaching a small quality team while partnering with Operations to improve processes and prevent issues.

The ideal candidate has 5+ years of progressive quality leadership in industrial manufacturing, strong ISO 9001 experience, and a track record of

Qualifications

• Bachelor’s degree in a technical field or equivalent manufacturing quality leadership experience.
• 5+ years leading quality in industrial manufacturing; 7+ years preferred.
• Experience leading plant-floor quality and ISO 9001 systems.
• Experience leading Quality Engineers/Technicians or cross-functional teams.
• Proven containment, root cause analysis, corrective action, and closure.
• Strong leadership, organizational, and communication skills.
• ASQ and/or Lean Six Sigma certification preferred.
• Experience in metal fabrication, machining, welding, assembly, sanitary products, or data center manufacturing is a plus.

Responsibilities

• Lead quality operations across two facilities with standardized quality systems.
• Maintain ISO 9001 QMS and lead audits and corrective actions.
• Provide leadership and direction to Quality Engineers and Technicians.
• Partner with Operations to build quality into products and processes.
• Develop and improve quality procedures, inspection methods, and work instructions.
• Lead root cause investigations using 8D, 5 Why, Fishbone, and CAPA.
• Implement corrective and preventive actions to prevent recurring issues.
• Conduct audits and monitor quality metrics and KPIs.
• Lead supplier quality improvements and new product introductions.
• Review nonconforming material and ensure audit-ready records.
• Support quality hold and escalation processes.

Skills

Leadership

Cross-functional teamwork

Problem-solving

Communication

Change management

Quality mindset

Education

Bachelor's degree (Quality / Engineering)

Equivalent leadership experience

Tools

ISO 9001 experience

Auditing (internal/external)

8D / 5 Why / CAPA

Lean Six Sigma

Manufacturing experience

Job description

Quality Manager

Lead Quality. Drive Continuous Improvement. Make an Impact.

We're looking for a hands-on Quality Manager to lead quality operations across two nearby West Chester manufacturing facilities. This is a plant-based leadership role where you'll spend significant time on the production floor, driving root cause investigations, implementing corrective actions, coaching a small quality team, and partnering with Operations to improve processes and prevent recurring issues.

If you're an action-oriented quality leader who thrives in manufacturing, enjoys solving complex problems, and is passionate about continuous improvement, we'd love to hear from you.

What You'll Do

• Lead quality operations across two manufacturing/distribution facilities, ensuring standardized quality systems, documentation, training, and inspection processes.
• Maintain the ISO 9001 Quality Management System, serving as the ISO Management Representative and leading internal/external audits and corrective actions.
• Provide leadership, coaching, and technical direction to a team of Quality Engineers and Technicians.
• Partner with Operations, Manufacturing Engineering, Supply Chain, and Production to build quality into products and processes.
• Develop and continuously improve quality procedures, inspection methods, work instructions, and standard operating procedures.
• Create and deliver quality training programs to ensure standardized processes and employee compliance.
• Lead root cause investigations involving customer complaints, supplier issues, internal defects, scrap, and nonconforming material using 8D, 5 Why, Fishbone, and CAPA methodologies.
• Implement sustainable corrective and preventive actions that eliminate recurring quality issues.
• Conduct process, layered, and product audits while monitoring quality metrics, trends, and KPIs.
• Lead supplier quality improvement initiatives, engineering change support, process validations, equipment qualifications, and new product introductions.
• Review and disposition nonconforming material, implement containment plans, and ensure calibration systems, inspection equipment, and quality records remain audit-ready.
• Support the quality hold and escalation process while promoting accountability and continuous improvement across both facilities.

What We're Looking For

• Bachelor's degree in Quality, Mechanical, Manufacturing, Industrial Engineering, Operations Management, or a related technical field (or equivalent manufacturing quality leadership experience).
• 5+ years of progressive quality leadership experience in an industrial manufacturing environment; 7+ years preferred.
• Demonstrated experience leading plant-floor quality, corrective actions, and ISO 9001 Quality Management Systems.
• Experience leading Quality Engineers, Technicians, or cross-functional quality teams.
• Proven ability to drive issues through containment, root cause analysis, corrective action, and verified closure.
• Strong leadership, organizational, and communication skills with the ability to influence cross-functional teams and manage multiple priorities.
• Ability to respectfully challenge existing processes, build accountability, and drive continuous improvement.
• ASQ and/or Lean Six Sigma certification preferred.
• Experience in metal fabrication, machining, welding, assembly, sanitary products, or data center manufacturing is a plus.

Why Join Us?

• Lead quality strategy across two growing manufacturing facilities.
• Make a direct impact on manufacturing performance and customer satisfaction.
• Partner with cross-functional teams to drive meaningful operational improvements.
• Mentor and develop a skilled quality team while advancing a culture of excellence and continuous improvement.

Working Conditions

• Fast-paced manufacturing environment.
• Requires standing, walking, and lifting for extended periods.
• May involve exposure to noise and varying temperatures.
• Occasional lifting up to 50 lbs.

Our Culture

At FCH, we foster a collaborative, respectful, and results-driven workplace where teamwork and continuous improvement are part of everything we do. We value Integrity, Trust, Creativity & Courage, Teamwork, and Excellence, and empower our employees to make a meaningful impact every day.

ATTENDANCE REQUIREMENTS

Attendance on a regular, consistent basis is mandatory.

ACCOMODATIONS

Essential functions of this position may include but are not limited to lifting, reaching, bending, stooping, twisting, kneeling, crouching, carrying objects, ascending/descending stairs and commuting to work location. If you are an individual with a disability and need a reasonable accommodation to perform the essential job functions under the Americans with Disability Act (ADA) or other state or federal law, you may request the accommodation below.