Quality Manager

Fortis Solutions Group; Novi (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Fortis Solutions Group seeks a Quality Manager to drive quality initiatives across designated sites, ensuring compliance with internal and external procedures and customer requirements. You will facilitate audits and develop corrective actions to sustain product quality and cost improvements.

The role requires leading a quality function, collaborating with operations, and implementing robust QA processes across multiple sites. Travel to Fortis sites and customers will be required.

Qualifications

• Bachelor's degree or 5+ years in printing, packaging or manufacturing.
• At least 3 years managing direct reports.
• At least 2 years in Quality or Continuous Improvement activities.
• Knowledge of lean manufacturing and Six Sigma processes preferred.

Responsibilities

• Promote quality and performance improvement across sites.
• Monitor performance using KPI data and reports.
• Coordinate with Estimating, Planning, Sales, Operations and Purchasing.
• Audit live jobs and maintain quality checks.
• Lead internal and external quality audits and corrective actions.
• Lead cross-functional improvements to reduce costs and improve quality.

Skills

Quality management

Continuous improvement

Data analysis

Leadership

Cross-functional

Education

Bachelor's Degree

Tools

Smartsheet

QMS

ERP systems

Excel

Job description

Description

As the Quality Manager you will be responsible for the quality and continuous improvement activities within designated Fortis Solutions Group sites. Your primary focus is to develop, implement and maintain quality initiatives for the company and to execute assigned tasks. You will also be responsible for ensuring compliance with internal and external procedures, customer requirements, regulatory agency guidelines as appropriate, and all Fortis Solutions Group policies. In addition, you will be responsible for facilitating external and internal audits on a routine basis to identify any non-conforming areas and develop sustainable and systemic corrective actions.

Essential Duties and Responsibilities:

• Promote quality achievement and performance improvement throughout the organization with specific responsibility over assigned sites.
• Monitor performance by gathering relevant data and producing statistical reports and providing data and recommendations to Plant and Quality Leadership. (KPI’s, Internal and external issues, etc.)
• Effectively interact with Estimating & Planning, Customer Relations, Sales, Operations, and the Purchasing teams to maintain product supply, introduce new products, and establish quality requirements and testing.
• Identify sources of waste (product and process) and develop solutions

• Proactively audit live jobs while in production to verify that Quality checks are being completed properly.
• Maintain the color standard folder program.
• Complete functional testing as needed to meet customer requirements and train personnel on new test methods.

• Perform internal quality audits as assigned, identify non-conforming material or processes, create and implement corrective actions.

• Responsible for external complaints including customer communication, investigation, root cause determination, and corrective action development while working with cross functional teams.
• Work with operations team to implement improvements to existing products and processes in order to improve product quality and reduce cost.
• Issue all Return Material Authorizations (RMA’s), Certificates of Destruction (COD’s), C of C’s and all quality related paperwork that customers and vendors require.

• Establish procedures, documentation and oversee committees, as necessary, to ensure compliance with all internal and external (ISO, Product Safety, Customer, etc.) quality requirements.

• Review quality procedures and forms for effectiveness (Maintain Best Practices) and train personnel on any new or modified procedures.
• Write SOPs for current processes as well as future processes that will be implemented.
• Analyze quality data to identify preventive actions, presenting to Plant and Quality Leadership as necessary.

• Interface with regulatory agencies, committee members, and other organizational staff to maintain compliance and formulate corrective actions when deficiencies are noted.
• Travel to designated FSG sites and customers as needed. Investigate complaints in the field and disposition product.
• Oversee performance management of direct reports, to include onboarding, offboarding, performance reviews, and development/succession planning activities.
• Additional duties as required.

Requirements:

Education and Experience:

• Bachelor’s Degree or at least five years of experience within the printing, packaging or manufacturing industries.
• At least 3 years of experience managing direct reports preferred.
• At least 2 years’ experience with Quality or Continuous Improvement activities.
• Knowledge of relevant lean manufacturing, Six Sigma, and other quality assurance processes/procedures preferred.

Job Knowledge, Skills, and Abilities:

• Exceptional oral, written, and interpersonal communication skills.
• Experience and understanding of quality and manufacturing related documentation.
• Able to analyze data, draw conclusions, and provide recommendations for continuous improvement.
• Able to assess situations and solve problems.
• Able to build consensus and lead change.
• Organized, detail oriented. Able to multi-task and prioritize competing requests to ensure deadlines are met.
• Able to work independently with minimal supervision.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Experience with other software and technology (Smartsheet, QMS, ERP systems, etc).

Supervisory Responsibilities:

• May include Quality Technicians and Quality Coordinators.

Training Requirements:

• Willing to attend required training courses or sessions related to the job as assigned.

Physical Demands:

• Lifting, sitting, standing, crouching, required.
• Pass a pre-employment drug test and subject to random drug screening.

Work Environment:

• Regular exposure to dust and noise in the production environment.
• Warehouse environment temperatures may be influenced by outside temperatures.

Personal Protective Equipment:

• Follow all safety requirements in the production area.

Travel Requirements:

• Willingness to travel to Company sites or customers as needed, occasionally on short notice. Typical travel percentage will vary but is expected to be in the 15-25% range.

Employees must be able to perform the essential functions of their position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, provided this does not create an undue hardship for the company. Fortis Solutions Group retains the right to change or assign other duties to this position, as needed.

Fortis Solutions Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and therefore, do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.