Quality Manager

Huntington County Chamber of Commerce; North Manchester (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

The Huntington Chamber seeks a Quality Manager to lead the organization's Quality Management System (QMS), driving compliance with ISO 9001 and IATF 16949 and fostering continual improvement across processes.

You will partner with process owners and department leaders to ensure customer requirements are met, manage internal and external audits, lead corrective actions, and develop capabilities in quality tools while building a culture of accountability and performance.

Qualifications

• 7+ years of quality experience in a manufacturing environment.
• 3+ years of quality leadership or supervisory experience.
• 5+ years working within and supporting an IATF 16949 certified QMS.
• Strong knowledge of ISO 9001 and IATF 16949 requirements.
• Experience leading internal, customer, and third-party audits.
• Experience planning, conducting, or managing internal quality system audits.
• Strong understanding of customer-specific requirements and automotive quality expectations.
• Experience with AIAG Core Tools, including PFMEA, Control Plans, Process Flow Diagrams, SPC, MSA, and PPAP.
• Experience with root cause analysis and corrective action systems.
• Lean Manufacturing and continuous improvement experience.

Responsibilities

• Lead Quality Management System Leadership and drive continual improvement.
• Develop and manage internal audit programs and lead supplier/customer audits.
• Ensure compliance with IATF 16949, ISO 9001, and customer-specific requirements.
• Manage corrective action system, containment, root cause analysis, verification, and effectiveness reviews.
• Lead external quality activities and monitor supplier qualification and performance.
• Support AIAG Core Tools deployment and training across teams.
• Foster cross-functional improvement teams to reduce scrap, rework, and costs.

Skills

Quality leadership

Quality management systems

Lean Six Sigma

Auditing

Cross-functional collaboration

Education

Bachelor's degree in Engineering/Manufacturing/Quality

Tools

AIAG Core Tools

ISO 9001 knowledge

IATF 16949 knowledge

Job description

The Quality Manager is responsible for the effectiveness and continual improvement of the organization's Quality Management System (QMS), including quality system compliance, customer quality, auditing, corrective actions, supplier quality, and continuous improvement initiatives.

Success in this role is measured by the effectiveness of the Quality Management System, customer satisfaction, audit performance, reduction of quality losses, and the organization's ability to consistently meet customer and regulatory requirements.

The Quality Manager is expected to act as the organization's leader for quality systems and compliance while partnering with process owners and department leaders to drive accountability, continuous improvement, and customer satisfaction.

The Quality Manager owns the effectiveness of the Quality Management System while partnering with process owners throughout the organization to ensure compliance, continual improvement, and achievement of quality objectives. This role is responsible for developing organizational capability in quality systems and fostering a culture where quality and process performance are shared responsibilities across the business.

PRIMARY RESPONSIBILITIES

Quality Management System Leadership

• Lead and maintain the organization's Quality Management System in accordance with ISO 9001 and IATF 16949 requirements.
• Serve as the organization's subject matter expert for automotive quality requirements and customer-specific requirements.
• Manage quality system documentation, records, compliance processes, and Management Review activities.
• Monitor quality objectives, KPIs, performance metrics, and quality dashboards.
• Serve as the primary point of contact for certification bodies, customers, and external auditors.

Quality Compliance, Auditing & Corrective Actions

• Develop and manage the internal audit program and lead customer, supplier, and third-party audits.
• Ensure compliance with IATF 16949, ISO 9001, customer-specific requirements, and applicable regulations.
• Manage the corrective action system, including containment, root cause analysis, corrective actions, verification, and effectiveness reviews.
• Ensure effective control and disposition of nonconforming product.
• Facilitate structured problem solving utilizing methodologies such as 8D, 5 Why, and root cause analysis tools.
• Support quality risk assessment and planning related to process, material, and engineering changes.

External Quality

• Lead customer complaint investigations and responses.
• Monitor customer quality performance, scorecards, complaints, and corrective action responsiveness.
• Support supplier qualification, monitoring, audits, corrective actions, and performance improvement efforts.
• Maintain compliance with customer-specific requirements while partnering with customers and suppliers to resolve quality concerns and drive long-term performance improvement.

AIAG Core Tool Support

• Support effective deployment and maintenance of AIAG Core Tools, including PFMEA, Control Plans, Process Flow Diagrams, SPC, MSA, and PPAP documentation.
• Provide training and coaching on quality planning methodologies, quality tools, and customer requirements.
• Support Engineering and Operations in maintaining quality documentation throughout the product lifecycle.

Continuous Improvement

• Identify, prioritize, and lead continuous improvement initiatives utilizing Lean Manufacturing, Six Sigma, and structured problem‑solving methodologies.
• Utilize statistical analysis, process capability studies, and quality tools to identify improvement opportunities.
• Facilitate cross‑functional improvement teams and Kaizen activities.
• Drive reductions in scrap, rework, customer complaints, and cost of poor quality while promoting a culture of continual improvement.

Leadership & Organizational Development

• Lead and develop quality personnel, including quality engineers, technicians, inspectors, and auditors.
• Develop organizational competency in quality systems, auditing, problem solving, continuous improvement, and quality tools.
• Partner with process owners to ensure processes are defined, measured, maintained, and continually improved.
• Promote accountability for process performance, quality objectives, and compliance throughout the organization.
• Collaborate across production, engineering, maintenance, supply chain, sales, and leadership teams.

EDUCATION

• Bachelor's degree in Engineering, Manufacturing, Quality, Industrial Technology, Business, or a related field preferred.
• Equivalent combination of education and relevant manufacturing quality experience may be considered.

• 7+ years of quality experience in a manufacturing environment.
• Minimum 3 years of quality leadership or supervisory experience.
• Minimum 5 years working within and supporting an IATF 16949 certified QMS.
• Strong knowledge of ISO 9001 and IATF 16949 requirements.
• Experience leading internal, customer, and third-party audits.
• Experience planning, conducting, or managing internal quality system audits.
• Strong understanding of customer‑specific requirements and automotive quality expectations.
• Experience with AIAG Core Tools, including PFMEA, Control Plans, Process Flow Diagrams, SPC, MSA, and PPAP.
• Experience with root cause analysis and corrective action systems.
• Lean Manufacturing and continuous improvement experience.

• 7+ years of quality experience in a manufacturing environment.
• Minimum 3 years of quality leadership or supervisory experience.
• Minimum 5 years working within and supporting an IATF 16949 certified QMS.
• Strong knowledge of ISO 9001 and IATF 16949 requirements.
• Experience leading internal, customer, and third-party audits.
• Experience planning, conducting, or managing internal quality system audits.
• Strong understanding of customer‑specific requirements and automotive quality expectations.
• Experience with AIAG Core Tools, including PFMEA, Control Plans, Process Flow Diagrams, SPC, MSA, and PPAP.
• Experience with root cause analysis and corrective action systems.
• Lean Manufacturing and continuous improvement experience.