Quality Manager

Rotating Machinery Svcs Inc; Massachusetts; On-site; USD 90,000 - 120,000; Full time

Job summary

Rotating Machinery Services in Chicopee, MA is seeking a Quality Manager to lead the Quality Assurance/Control team and drive the site Quality Management System in line with ISO 9001 and customer requirements.

You will supervise the QC team, manage audits, CAPA, and continuous improvement initiatives to ensure on-time delivery and superior quality in a fast-paced, custom-machining environment at the Chicopee facility.

Qualifications

• Leadership presence with the ability to influence at all levels.
• Detail-oriented and process-driven, maintaining documentation under production pressure.
• Skilled communicator; present quality data clearly to customers and auditors.
• Willingness to work on the shop floor with the QC team.
• Understanding of QMS and ISO 9001; professional qualification preferred.

Responsibilities

• Own and improve the site Quality Management System per ISO 9001 and customer standards.
• Act as the Management Representative; coordinate internal and external audits.
• Develop, issue, and maintain controlled quality documents and records.
• Establish KPIs and report results to site leadership on a regular cadence.
• Drive CAPA, root-cause analysis, and verified corrective actions.
• Directly supervise QC staff and provide on-floor inspection guidance.

Skills

Leadership

Attention to detail

Communication

Collaboration

Shop-floor presence

Quality data reporting

Tools

CMM

Profilometers

Hardness testers

Job description

Job Description

Job Description

Rotating Machinery Services

Quality Manager

Shop Environment

Chicopee, MA - Exempt - Full Time

ABOUT ROTATING MACHINERY SERVICES

Rotating Machinery Services (RMS) was established in 1998 with the vision to reinvent the concept of an aftermarket turbomachinery business. The goal was to provide turbomachinery operators with unparalleled service built on established relationships, solid engineering, and technical expertise backed by responsiveness, competitive pricing, and lead times.

RMS's commitment to quality penetrates every aspect of the organization and is the guiding force for all decision-making. With an equal blend of cutting-edge technology, engineering expertise, and skilled craftsmanship, RMS consistently delivers the best possible results for customers. RMS is a nimble organization with a collaborative culture of individuals who come to work every day with a desire to improve upon their craft and further the rotating machinery industry.

THE ROLE

We are seeking a Quality Manager to join our Quality Assurance/Control team.

The Quality Manager is responsible for monitoring, evaluating, and improving RMS's Quality Management programs and processes. This position provides Quality leadership to the site processes to promote and continually improve the quality culture. The Quality Manager shall promote strong employee and customer relationships pertaining to quality compliance.

SKILLS REQUIRED

ORGANIZATIONAL

LEADERSHIP AND ORGANIZATION

• Strong leadership presence with the ability to influence and hold colleagues accountable at all levels - from the shop floor to senior management.
• Detail-oriented and process-driven, with the discipline to maintain documentation standards under production schedule pressure.

INTERPERSONAL

EXPERIENCE REQUIRED

• Skilled communicator - able to present quality data clearly, write concise technical reports, and represent RMS professionally with customers and auditors.
• Collaborative, solutions-focused mindset; comfortable working in a fast-paced, custom-work environment.
• Willingness to work on the floor alongside the QC team rather than managing from a distance.

QUALITY SYSTEMS, QUALITY CONTROL

EXPERIENCE PREFERRED

• Knowledge and experience with QMS principles and ISO 9001.
• Relevant Quality professional qualification

Quality Management System

• Own, maintain, and continuously improve the site Quality Management System in accordance with ISO 9001 and applicable customer/industry standards.
• Serve as the Management Representative for quality at the Chicopee facility; coordinate internal and external quality audits and management reviews.
• Develop, issue, and maintain controlled quality documentation: work instructions, inspection plans, standard operating procedures, and quality records.
• Establish and monitor key quality performance indicators (KPIs), report results to the site leadership on a regular cadence.
• Drive corrective and preventive action (CAPA) processes, ensuring root-cause analysis is thorough and effective actions are implemented and verified.
• Manage the calibration program for all measuring and test equipment on site.

QC Team Leadership & Inspection Operations

• Directly supervise the site QC team; schedule workload to support production priorities and on-time delivery.
• Provide technical direction on inspection methods, measurement techniques, GD&T interpretation, and use of precision measurement equipment (CMM, profilometers, hardness testers, etc.).
• Oversee first article, in-process, and final inspection activities for precision-machined turbomachinery components (impellers, seals, sleeves, casings, shafts, and related parts).
• Review and approve inspection reports, first article inspection reports (FAIRs), and material certifications; ensure documentation is complete and traceable before components are released.
• Lead the nonconformance (NC) disposition process: facilitate MRB reviews, issue NCRs, coordinate rework/repair, and track closure.
• Train and mentor QC personnel on inspection practices,