Quality Manager

Optech Enterprise Solutions; Laredo (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Professional Development Opportunities

Job summary

A forward-thinking company is seeking a Quality Manager to lead and enhance corporate quality functions. In this pivotal role, you will oversee certification audits, maintain integrated management systems, and drive continuous improvement across operations. You will lead a dedicated quality team in both the U.S. and Mexico, ensuring compliance with industry standards and customer expectations. Your expertise in ISO standards and quality improvement methodologies will be essential in promoting a culture of quality and operational efficiency. This is a fantastic opportunity to make a significant impact in an inclusive and dynamic work environment.

Qualifications

• 5+ years of experience in quality management with a focus on ISO standards.
• Proven leadership skills managing cross-border teams.

Responsibilities

• Lead corporate quality functions and manage certification audits.
• Oversee quality assurance processes and resolve quality issues.

Skills

ISO Standards Knowledge

Leadership Skills

Communication Skills

Quality Improvement Tools (Six Sigma, Lean)

Bilingual (English / Spanish)

Education

Bachelor's Degree in Quality Management or Engineering

Tools

Quality Improvement Tools

Job description

The Quality Manager is responsible for leading and managing corporate quality functions, including overseeing certification audits, maintaining and enhancing integrated management systems, and ensuring continuous improvement in products and services. This role will also oversee the quality team in Mexico, driving quality assurance efforts across all operations to meet organizational goals and customer expectations.

ESSENTIAL FUNCTIONS:

1. Corporate Quality Management
   Develop, implement, and maintain the organizations quality policies, procedures, and standards to align with corporate goals and compliance requirements.
   Manage the preparation and execution of certification and surveillance audits (e.g., ISO standards).
   Oversee the maintenance and continuous improvement of integrated management systems.
   Lead and mentor the quality team in the U.S. and Mexico to ensure consistent application of quality practices and policies.
   Provide guidance and training to team members to enhance their skills and ensure adherence to quality objectives.
   Promote a culture of quality and continuous improvement across the organization.
   Identify opportunities for process improvements and lead initiatives to enhance operational efficiency, reduce waste, and improve quality performance.
   Implement and monitor quality metrics to measure and track improvement efforts.
2. Quality Assurance
   Oversee quality assurance processes for products and services, ensuring compliance with customer requirements and industry standards.
   Conduct regular inspections and audits to assess and maintain product and service quality.
   Investigate and resolve quality issues, including customer complaints, and implement corrective and preventive actions.
3. Cross-Border Coordination
   Collaborate with teams in the U.S. and Mexico to ensure alignment in quality standards and processes.
4. Reporting & Documentation
   Prepare and present quality reports to senior management, highlighting key performance indicators, audit results, and improvement initiatives.
   Maintain accurate and up-to-date documentation of quality systems, processes, and audit results.

SKILLS AND COMPETENCIES:

• Strong knowledge of ISO standards (e.g., ISO 9001) and integrated management systems.
• Excellent leadership, communication, and team-building skills.
• Proficient in quality improvement tools and techniques such as Six Sigma, Lean, and root cause analysis.
• Bilingual (English / Spanish) preferred to effectively communicate with cross-border teams.

DESIRED EDUCATION & EXPERIENCE:

• Bachelors degree in Quality Management, Engineering, or a related field (required).
• 5+ years of experience in quality management, including experience with certification audits and integrated management systems.
• Proven experience managing and leading teams across borders, particularly in Mexico.

SUPERVISORY RESPONSIBILITY:
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

WORK ENVIRONMENT:
Office environment with periodic visits to warehouse and refurbishment facilities in both the U.S. and Mexico.
Travel between Texas and Mexico may be required (approximately 20%-30% of the time).

POSITION TYPE / EXPECTED HOURS OF WORK:
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.
This position may periodically require long hours and weekend work.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The job primarily involves sedentary work in an office but may require walking and bending while visiting operational facilities.

LEGAL REQUIREMENTS:
Authorized to work in the United States.
Ability to travel between the U.S. and Mexico as needed for oversight and coordination.

BENEFITS:
Competitive salary based on experience.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off (PTO) and holidays.
Opportunities for professional development and growth.

EQUAL OPPORTUNITY EMPLOYER:
Optech Enterprise Solutions, LP is an Equal Opportunity Employer and complies with all federal, state, and local employment laws. We are committed to creating an inclusive workplace where all employees feel valued and respected.