Quality Manager

Humphrey Products; Kalamazoo (MI); On-site; USD 75,000 - 95,000; Full time

Job summary

Humphrey Products in Kalamazoo, Michigan, is seeking a Quality Manager responsible for maintaining and improving the Quality Management System. This role includes leading audits, driving quality metrics, and ensuring compliance with standards.

The ideal candidate will have a background in Mechanical Engineering, a deep understanding of calibration fundamentals, and experience in managing quality-related departments. Strong interpersonal skills and a commitment to customer satisfaction are essential.

Qualifications

• 3-5 years of Quality Supervisory or Management experience.
• Foundational understanding of ISO 9001-based quality management systems.
• Knowledge of global material compliance directives like REACH, RoHS, TSCA.

Responsibilities

• Oversee maintenance and improvement of the Quality Management System.
• Lead audits and provide audit training to team associates.
• Use ERP system to report on quality metrics and develop improvement plans.

Skills

Quality Management Systems

Interpersonal Relationships

Calibration Fundamentals

Education

Bachelor's degree in Mechanical Engineering or related field

Tools

ERP Systems

Quality Standards (ISO 9001, ISO 13485, ISO 14001)

Job description

General

This role is responsible for overseeing the maintenance and continuous improvement of the Quality Management System (QMS) at Humphrey Products Company, including identifying, monitoring, and achieving key quality metrics and goals. The Quality Manager is also responsible for the daily operation and support of several quality-related departments and systems, including Quality Control (Inspection), Calibration, Material Compliance, Returned Goods, Audits, Non‑Conformance (MCNs), and Corrective/Preventive Action Requests (CARs/PARs).

The right candidate must possess a fundamental understanding of quality philosophies, principles, systems, methods, tools, and standards, and know how to use them to plan and achieve control and assure product and process quality. They should also have a good understanding of organizational and team dynamics, interpersonal relationships and professional ethics, and be passionate about driving customer satisfaction and supplier performance to exceptional levels.

Must have a full understanding of calibration fundamentals, including tolerancing, uncertainty, and risk management for assessing out-of‑tolerance conditions.

The Quality Manager is responsible for ensuring continual quality improvement within the entire organization. They must be able to lead audits and provide audit training to team associates, evaluate material scrap including its causes and costs, and participate in the development of methods for permanent reduction. They should be capable of developing and evaluating reports, quality agreements, and contracts, and must be able to follow up on any related topic to ensure appropriate response and closure. They must proactively drive the company culture toward a predictive and preventative quality focus versus a maintenance and reactionary methodology.

Candidates should also be able to use the ERP system to mine data relevant to quality metrics, routinely report on the information obtained, and use this information to develop improvement plans.

Education and/or Experience

Desired is a college degree with a BS or BA in areas such as Mechanical Engineering, Industrial Engineering, or Industrial Administration. AAS or AS with appropriate job‑related experience will also be considered, such as:

• 3‑5 years of Quality Supervisory or Management experience, or
• 3‑5 years of Quality Engineering, Metrology, Inspection, and/or Audit experience

Must have a foundational understanding of ISO 9001‑based quality management systems. Experience with ISO 13485 and ISO 14001 standards, Safety, and OSHA/MIOSHA compliance management are a plus.

Should have a thorough understanding of global material compliance directives such as REACH, RoHS, TSCA, and Prop 65, and should also be familiar with Conflict Materials, including how to report compliance using standardized industry forms.

Working knowledge of PPAP, ISIR, PCP, PFD, DFMEA, PFMEA and associated support systems is desirable. Knowledge of SPC, statistical analysis methods, reliability, and gauging analysis such as R&R is also a plus.

Key Quality Metrics and Goals

• Scrap as a % of HP Sales
• Past‑due CARs = 0
• MCNs as a % of Total Receipts
• MCN average disposition waiting time < 2 days
• Past‑due documents reduced by 10% from the previous year
• Maintain ISO 9001 certification and registration

Other Expectations

• Be able to independently represent the company during customer quality audits
• Capable of reviewing and understanding customer Quality Agreements, and provide feedback to ensure the company’s best interests are maintained
• Provide backup assistance in all quality‑related areas including Inspection, Calibration, Returned Goods, Document Management, Material Compliance, and Non‑Conformance
• Evaluate appropriateness of proposed new suppliers, ensuring they meet ISO 9001 and company expectations
• Evaluate all CARs/PARs prior to closure to ensure appropriate corrective actions have been taken and properly documented
• Be proactive in remaining aware of Fabrication and Assembly activities, especially concerns and challenges that may impact throughput and commitments. Ensure workers follow established practices, participate in Gemba walks, periodic facility walks, and interact with workers to review in‑process documentation. Encourage and answer questions and resolve issues promptly
• Know customer expectations and advocate for responses consistent with the QMS and compliance requirements while achieving high customer satisfaction. Provide feedback to invoke needed change or action
• Work with Customer Service and Sales as required to convey information to the customer regarding quality‑related questions about returned goods, material compliance, or other concerns
• Provide feedback to Engineering on quality concerns and interpret customer Quality Agreements, especially regarding change‑control expectations
• Generate and submit customer‑specific documents to notify and obtain approval for proposed changes. Interact independently with supplier or customer quality personnel, representing the company and maintaining its best interests
• Identify cost‑saving opportunities for new equipment and calibration, use risk assessments to find alternate methods and equipment to achieve similar results and reduce costs