Quality Manager

Flutes, Inc.; Indianapolis (IN); On-site; USD 85,000 - 110,000; Full time

Job summary

Flutes Hanna in Indianapolis, IN seeks a Quality Manager to lead quality assurance, drive continuous improvement, and support safety initiatives. You will develop, implement and communicate quality strategies, oversee audits, investigations, and training, and partner with management to uphold standards across production.

The role requires experience in corrugated manufacturing, strong leadership, and the ability to manage QA documentation and training programs.

Qualifications

• Experience leading quality management programs in manufacturing.
• Ability to develop, implement and communicate quality strategies.
• Experience with internal audits and corrective actions.

Responsibilities

• Follow safety and company policies; complete monthly safety training.
• Develop, implement, maintain quality and safety programs across the organization.
• Investigate customer complaints and non-conformance issues.
• Manage quality systems including corrective actions, change control and QA documentation.
• Lead QMS audits and quality system reporting.
• Improve standards for finished product disposition and testing methods.
• Coordinate audits with regulatory agencies and customers; manage communications.
• Prepare quality review meetings and drive continuous improvement.

Skills

Quality management leadership

Training & development

Process improvement

Regulatory compliance

Analytical skills

Education

High school diploma or GED

College Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Flutes Hanna, an affiliate of Schwarz Partners and corrugated manufacturing industry leader, currently has a Quality Manager position available in Indianapolis, IN! The Quality Manager is responsible for developing, planning, directly quality activities in support of the company’s quality assurance operations and goals. This includes ensuring that company standards are achieved and there is a maintained focus on continuous improvement, providing support, structure, and formalized training for all employees within the organization.

Flutes Hanna truly values our employees as our greatest asset, and we strive to support both you and your family at work and in life.

Essential Job Functions For This Position

• Follow all safety and company policies, reporting any issues, accidents, or incidents immediately; must complete online safety training each month as assigned.
• Must know all grades of paper, the applications of each, and all aspects of production of corrugated sheets.
• Develop, implement, maintain, and communicate quality and safety strategies and programs throughout the organization; Investigate customer complaints and non-conformance issues.
• Manage and provide input into relevant quality systems including corrective actions, customer complaint resolution and change control; quality procedures, standards, policies, and documentation systems; QMS internal auditing and quality system reporting by collecting, analyzing, and summarizing information and trends.
• Direct and continuously improve standards for the disposition of finished product and rework standards by devising inspection and physical testing methods, procedures, and updating quality assurance procedures as appropriate.
• Maintain product quality by enforcing quality assurance policies and procedures and other requirements; collaborating with other members of management to develop new training methods.
• Coordinate activities and facilitate interactions during regulatory agency, notified third party and customer audits; responsible for respective communication and documentation to management.
• Prepare and conduct quality review meetings with the management team by continuously improving quality and reliability standards.
• Perform internal QMS audits to ensure company meeting planned arrangements for continuous improvement.
• Manage quality programs and procedures to ensure processes and products comply with government regulations, meet customer requirements, company expectations, and achieve business goals.
• Provide leadership, consultation, and advice to all departments on issues related to product quality and safety at plant level.
• Conduct quality meetings with necessary departments during Management Review.
• Identify training needs and organize training interventions to meet quality and safety standards.
• As needed, work with Safety Coordinator and Human Resources in managing work-related injuries, accident investigations, safety training, online training, meetings and/or activities.
• Audit/calibrate production floor testing equipment.
• Collect and compile statistical quality data.
• Regular and predictable attendance.
• Additional duties as assigned.

Required Education & Experience

• High school diploma or GED and/or related work experience.

Preferred Education & Experience

• College Degree.
• 5 years’ corrugated manufacturing experience.
• 5 years’ proven management and leadership experience.

REQUIRED SKILLS & ABILITIES (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Responsibilities include training employees; planning; conflict resolution; team building; coaching and leading employees to improve; addressing complaints and resolving problems; documentation; and setting an example of superior behavior, attitude and performance.
• Responsibilities also include managing processes; making process improvements; strategic planning; complex decision-making;

Language Skills

• Ability to read and interpret documents such as production reports, sales reports, operating instructions, and training and procedure manuals.
• Ability to write reports and correspondence.
• Ability to communicate effectively before groups of customers or employees of the organization.
• Ability to read and comprehend simple instructions, short correspondence, and memos in English; able to understand and speak English one-on-one and via hand-held radio.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, costs, profits, proportions, percentages, and volumes.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals; ability to accurately read a tape measure.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
• Must possess analytical skills and the ability to resolve problems, conflicts, and complaints.

LEADERSHIP ATTRIBUTES

• Superior time management skills including the ability to manage multiple issues concurrently and the ability to lead an effective and efficient meeting.
• Teaching skills to function effectively in training employees.
• Excellent crisis manager who demonstrates that he/she has a high emotional control under adverse conditions and can lead his/her personnel to a successful resolution.
• Excellent employee relations skills including being an active listener, understanding how to appraise personnel, applying both positive and corrective feedback, being able to resolve conflicts either involving the supervisor directly or as a third party, understands and demonstrates positive motivational skills including coaching and delegation techniques.
• Demonstrated confidence including providing a consistent leadership style with an acceptable level of professional assertiveness.
• Professional appearance to support his/her role as a managerial representative.

Preferred Skills & Abilities (technical, Clerical, Language, Etc.)

• Ability to use a computer.
• Proficiency with Microsoft Word and Excel.

Physical Demands

• Must be able to travel as needed. Constant standing, walking, talking, hearing; occasional sitting; specific vision abilities include close vision, color vision, distance vision, depth perception and peripheral vision. Reasonable accommodations may be available.

Work Environment

• Hot temperatures; noisy, vibrations, uneven surfaces (trolley), mechanical hazards, dust/dirt, odor/fumes; work performed inside.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.