Quality Manager

Express Employment Professionals - Cincinnati East; Indianapolis (IN); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

Paid Time Off

Job summary

Express Employment Professionals - Cincinnati East seeks a hands-on Quality Manager to lead all quality initiatives at a growing manufacturing site focused on operational excellence and customer satisfaction. You will own the QMS, supervise the quality lab, manage supplier and product quality, and drive continuous improvement across cross-functional teams.

The role requires 5+ years of quality leadership in manufacturing, strong data-driven problem-solving, and collaboration with operations and

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Chemistry, or related technical field preferred.
• 5+ years of quality leadership experience in a manufacturing environment.
• Experience managing a Quality Management System (QMS).
• Strong background in customer quality, corrective actions, root cause analysis, and continuous improvement.
• Experience leading quality technicians or laboratory personnel preferred.
• Knowledge of quality tools and methodologies such as SPC, FMEA, Lean Manufacturing, and Six Sigma.
• Strong analytical, problem-solving, communication, and leadership skills.
• Ability to collaborate across operations, engineering, maintenance, and leadership teams.

Responsibilities

• Lead and continuously improve the site's Quality Management System (QMS).
• Serve as the facility's SME for quality assurance and quality control processes.
• Establish quality objectives, KPIs, and reporting metrics.
• Drive a culture of quality across the organization.
• Oversee Quality Control Laboratory operations, testing programs, equipment, and calibration.
• Lead customer complaint investigations and corrective actions from ID to resolution.
• Coordinate supplier quality activities and incoming material quality.
• Partner with Operations to develop and improve manufacturing processes.
• Support audits and maintain quality documentation and compliance.

Skills

Quality leadership

QMS management

SPC

FMEA

Lean Manufacturing

Six Sigma

Root cause analysis

Data analysis

Cross-functional collaboration

Leadership

Education

Bachelor's degree

Job description

Quality Manager

Salary: Up to $115,000 + Full Benefits Package

Lead Quality Excellence in a Growing Manufacturing Environment

Our client is seeking a hands-on, results-driven Quality Manager to lead all quality initiatives at a manufacturing facility focused on operational excellence, customer satisfaction, and continuous improvement. This individual will serve as the site quality leader, overseeing quality systems, laboratory operations, customer quality concerns, supplier quality, and process improvements while partnering closely with Operations and Leadership teams.

This is an excellent opportunity for a quality professional who enjoys leading teams, solving problems, driving process improvements, and making a measurable impact on the business.

What You'll Do

Quality Leadership

• Lead and continuously improve the site's Quality Management System (QMS).
• Serve as the facility's subject matter expert for quality assurance and quality control processes.
• Establish quality objectives, key performance indicators, and reporting metrics.
• Drive a culture of quality throughout the organization.

Quality Control Laboratory Management

• Oversee all Quality Control Laboratory operations, testing programs, equipment, and calibration activities.
• Ensure consistent and accurate testing procedures and product verification.
• Lead, coach, train, and develop laboratory personnel.
• Manage relationships with external testing, calibration, and service providers.

Customer & Product Quality

• Act as the primary contact for customer quality matters.
• Lead customer complaint investigations and corrective action activities from issue identification through resolution.
• Conduct root cause analysis and implement effective corrective actions to prevent recurrence.
• Collaborate with customers and internal teams to establish and maintain product specifications.
• Monitor quality trends and identify opportunities for continuous improvement.

Supplier & Incoming Material Quality

• Monitor and evaluate incoming material quality.
• Partner with suppliers and vendors to establish specifications and resolve non-conforming material issues.
• Develop and maintain strong supplier quality relationships.

Operations Support & Continuous Improvement

• Partner with Operations to develop, maintain, and improve manufacturing processes.
• Support troubleshooting efforts to resolve processing and quality-related challenges.
• Analyze data and trends to improve process capability, product consistency, and operational performance.
• Lead cross-functional quality improvement initiatives.
• Coordinate technical problem-solving efforts with equipment suppliers and service providers.

Compliance & Safety

• Support compliance with company quality standards, safety policies, and applicable regulatory requirements.
• Participate in audits and help maintain documentation supporting quality and operational excellence.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Chemistry, or a related technical discipline preferred.
• 5+ years of quality leadership experience within a manufacturing environment.
• Experience managing a Quality Management System (QMS).
• Strong background in customer quality, corrective actions, root cause analysis, and continuous improvement.
• Experience leading quality technicians or laboratory personnel preferred.
• Knowledge of quality tools and methodologies such as SPC, FMEA, Lean Manufacturing, and Six Sigma.
• Strong analytical, problem-solving, communication, and leadership skills.
• Ability to effectively collaborate across operations, engineering, maintenance, and leadership teams.

Compensation & Benefits

• Salary up to $115,000, depending on experience
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Career Growth and Advancement Opportunities
• Stable, growing organization with a strong commitment to safety, quality, and employee development