Quality Manager
EEI Manufacturing Services, Inc. | Clearwater, FL | Full-Time, On-Site
About EEI
EEI builds electronics for demanding customers where high reliability is critical. As an electronics manufacturing services (EMS) provider and a subsidiary of Impact ES, we manufacture printed circuit board assemblies (PCBAs), cable assemblies and complete box builds.
The Opportunity
We're looking for a Quality Manager to own our quality system and lead the team behind it. You'll be the voice of quality across the business: with our customers, on the production floor, and in the room when key decisions are made. You'll guide our ISO 9001 / AS9100 QMS and work closely with Engineering, Operations, Supply Chain and Program Management so that every assembly leaving our building is right the first time and on time.
This is a high-visibility leadership role with real influence over how we grow and how our customers see us.
What You'll Do
Lead the Quality Management System
- Own the development, implementation and continuous improvement of our QMS, keeping us fully compliant with ISO 9001, AS9100 and customer-specific requirements.
- Plan and lead customer audits, third-party surveillance audits and recertification audits.
- Run quarterly Management Reviews, bringing performance metrics, action registers, risk assessments and improvement plans to the leadership team.
Be the Face of Quality to Our Customers
- Serve as the primary point of contact for customer quality matters, including surveys, audits, complaints, corrective action requests and RCCA submissions.
- Ensure customer-specific and contractual quality requirements are met across the full product realization lifecycle.
Shape Decisions Before They Reach the Floor
- Provide quality review and approval at key gates: Purchase Order reviews, Contract Kick-Offs, Manufacturing Readiness Reviews (MRR), Engineering Change Orders (ECOs) and RMAs.
- Take part in daily production and shipping meetings to flag risks early and protect on-time delivery.
Build and Develop a High-Performing Team
- Lead, mentor and grow a team of Quality Engineers, Inspectors and Administrators.
- Set priorities, allocate resources and lead bi-weekly Quality Stand-Ups to review performance, share customer feedback and track corrective actions.
- Conduct annual performance reviews and support ongoing coaching and professional development.
Drive Continuous Improvement
- Monitor key quality metrics, analyze trends and drive effective corrective and preventive actions (CAPA).
- Partner across functions to solve problems at their root and continuously improve products and processes.
What You Bring
- Bachelor's degree in an engineering discipline, or equivalent experience
- 10+ years of progressive quality engineering experience in an EMS environment
- 5+ years in a quality management or supervisory role
- In-depth knowledge of IPC-A-610, IPC/WHMA-A-620 and J-STD-001 workmanship standards
- Subject-matter expertise in at least one core engineering discipline, with working familiarity across the others
- Experience working in ERP systems
- Strong leadership, communication, customer-facing and problem-solving skills
- S. citizenship required. This position requires access to ITAR and export-controlled information.
Nice to Have
- J-STD-001 certification with Space Addendum
- IPC-7711/7721 rework and repair knowledge
- ESD control program experience and best practices
- Deep AS9100 expertise (lead auditor experience a plus)
- Lean Six Sigma Black Belt
- Hands-on experience with APQP tools such as PFMEA and PPAP