Quality Manager

HID Global Corporation; Cypress (CA); On-site; USD 101,000 - 114,000; Full time

Job summary

A leading tech company in Cypress, California is seeking a Quality Manager to oversee quality management systems, manage audits, and lead a quality assurance team. The ideal candidate will have a strong background in quality assurance, particularly in access control technologies, and at least 5 years of relevant experience. This role offers competitive compensation and benefits, along with career development opportunities.

Benefits

Competitive salary

Benefits and annual leave

Inclusive culture

Career development opportunities

Qualifications

• 5+ years of experience in Quality Assurance or Quality Control, preferably in access control or electronics.
• Experience managing a team is preferred.
• Strong knowledge of access control technologies.

Responsibilities

• Oversee all QMS activities and manage external audits.
• Collaborate with technical teams to improve product quality.
• Serve as the primary contact for external audits.

Skills

Quality Assurance

ISO 9001

Root Cause Analysis

Lean Manufacturing

Six Sigma

Education

Bachelor's degree in Industrial, Electrical, Mechanical Engineering or related field

Job description

An Amazing Career Opportunity for a Quality Manager!!

Location: Cypress, California

Job ID: 40230

HID Global is seeking a full-time Quality Manager to join our Cypress, California team. The Quality Manager position will plan and conduct activities directed to ensure and enhance the quality of processes, materials, and company products to established standards and customer expectations by performing the following duties.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.

This is more than just a job - it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Are you ready to make a difference? Join us and help shape the future of security.

As our Quality Manager, you'll support HID's success by:

• Overseeing all QMS activities, such as conducting ISO 9001 internal audit and Supplier audits as needed. Managing all external audits and being responsible for our certificate, working with our Global Quality Management Team.
• Collaborating with technical support teams to address field issues, close feedback loops, and integrate learnings into product and process enhancements.
• Serving as the primary point of contact for external audits (e.g., ISO, customer, regulatory, UL, etc.). Managing audit readiness, responses, and follow-up actions.
• Taking ownership of relevant KPIs, such as Delivered Quality, RMA, MRB, and CAPA.
• Managing the RMA process end-to-end, including root cause analysis, corrective actions, and trend reporting to reduce recurrence and improve customer satisfaction.
• Leading quality planning and execution throughout the NPI lifecycle. Ensuring quality requirements are defined, validated, and verified during design, prototyping, pilot builds, and production ramp-up. Collaborating with R&D, manufacturing, and supply chain teams to ensure robust product launches.
• Having direct interaction with Customers on potential issues or complains about product quality, packaging, or processes.
• Partnering with R&D, manufacturing, and supply chain teams to ensure quality is embedded in the design and launch of new products.
• Preparing and leading periodic management reviews, presenting quality performance metrics, audit outcomes, and strategic recommendations to senior leadership.
• Facilitating Kaizen events and CI initiatives across departments, fostering a culture of innovation, efficiency, and quality ownership.
• Conducting risk assessments for new and existing processes, products, and suppliers. Implementing mitigation plans to proactively manage quality risks.
• Preparing and delivering clear, concise, and impactful presentations to senior leadership. Communicating quality performance, risks, and strategic initiatives with confidence and clarity.
• Overseeing development and implementation of training content to ensure compliance with standard regulations, procedures, and other requirements.
• Supervising and mentoring the quality assurance team member(s), providing guidance and support.

Your Experience and Background include:

• Bachelor's degree in Industrial, Electrical, Mechanical Engineering, or a related technical field.
• 5+ years of experience in Quality Assurance or Quality Control, preferably in the access control, electronics, or manufacturing industries.
• Experience with managing a team in a previous role is preferred.
• Strong knowledge of access control technologies (e.g., controllers, SIOs, RFID, Bluetooth, mobile credentials).
• ISO 9001 Lead Auditor certification preferred.
• Six Sigma (Green or Black Belt), Lean Manufacturing, or ASQ CQE certification is a plus.
• Proven experience in managing RMAs, customer complaints, audits, and certifications.
• Demonstrated success in leading cross-functional quality initiatives and NPI programs.

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

The base salary for CA is $101,000 to $114,000.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact [e-mail]