Quality Manager

Oilfield Service Professionals, Inc.; Broussard (LA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Oilfield Service Professionals LLC seeks a Quality Manager to lead the QMS and HSM across all districts and product lines. You will drive API Q2 certification, ISO 9001 alignment, and regulatory compliance while promoting a culture of quality and integrity.

This role interfaces with operations and engineering to ensure consistent, high-quality field execution. The ideal candidate has 10+ years in oilfield quality leadership, strong RCA skills, and expertise in audits and continuous improvement.

Formación

• Bachelor’s degree in engineering or related field is preferred.
• Minimum 10 years of progressive quality leadership in oilfield services.
• API Q2 Lead Auditor or ISO Lead Auditor certification preferred.
• Experience supporting multi-district operations strongly preferred.

Responsabilidades

• Lead API Q2 certification, audits, and corrective actions governance.
• Govern and improve the QMS to meet API Q2 and ISO 9001 requirements.
• Lead HSE program improvements and ISNetworld interface.
• Oversee internal/external audits and customer quality reviews.
• Establish quality plans for projects and field execution.
• Lead nonconformance, RCA, and continual improvement initiatives.
• Collaborate with Engineering on design-for-quality improvements.
• Provide field quality support for reliable service delivery.

Conocimientos

Quality leadership

API Q2 knowledge

ISO 9001 expertise

Auditing

Root Cause Analysis

Data analytics & dashboards

Cross-functional leadership

Communication

Educación

Bachelor's degree in engineering or related field

API Q2 Lead Auditor certification (preferred)

Descripción del empleo

The Quality Manager serves as the quality leader responsible for establishing, governing, and continuously improving OSP’s Quality Management System (QMS) and Health & Safety Manual (HSM) across all districts, product lines, engineering functions, rental tool services, and downhole field operations. This role ensures organizational excellence through full compliance with API Q2, ISO standards, regulatory requirements, and customer expectations. The Quality Manager drives operational consistency, service quality, and a culture of continuous improvement throughout the enterprise.

Requirements

1. Leadership & Strategic Direction

• Serve as OSP’s primary authority for API Q2 certification, audit readiness, corrective action governance, and regulatory compliance.
• Promote a culture of quality, accountability, and integrity across all teams, districts, and service lines.

2. Quality Management System (QMS) Governance

• Lead the implementation and continual improvement of the QMS to meet API Q2, ISO 9001, and customer-specific requirements.
• Ensure all operational processes—including design, engineering, assembly, manufacturing, service delivery, and field operations—are documented, controlled, and compliant.
• Create, maintain, and oversee management of procedures, work instructions, inspection standards, quality forms, and controlled records.
• Ensure organizational alignment to quality standards across all locations and functions.

3. Health, Safety, & Environmental (HSE)

• Lead the implementation and continual improvement of the HSM to meet API Q2, ISO 9001, and customer-specific requirements.
• Interface with Operations for management of operations personnel status in ISNetworld.
• Lead and maintain initiatives within the Behavior Based Safety (BBS) program for hazard identification, customer compliance, and safety initiative training.
• Lead safety training programs, including onboarding and ongoing employee education.
• Conduct risk assessments, job hazard analyses (JHA), and safety audits.
• Investigate incidents, accidents, and near misses; implement corrective actions.
• Ensure compliance with environmental regulations and reporting requirements.
• Promote a proactive safety culture focused on hazard prevention and employee engagement.

4. Audit, Compliance & Certification

• Lead all internal and external audits, customer audits, supplier audits, and third-party assessments.
• Develop the annual audit plan and ensure timely execution across districts and departments.
• Serve as OSP’s subject matter expert during customer quality reviews and API audits.
• Ensure corrective and preventive actions (NCRs & IPCs) are effectively implemented, verified, and closed.

5. Project Quality & Field Execution Support

• Support project kickoff activities by establishing quality plans, inspection points, documentation requirements, and equipment verification criteria.
• Oversee quality oversight for critical equipment such as packers, rental tools, deepwater completion tools, and well intervention systems.
• Ensure FAT/SIT testing, verification records, and quality dossiers are accurate, complete, and delivered on schedule.
• Provide field quality support to ensure consistent, reliable service performance.

6. Nonconformance & RCA Leadership

• Lead the company’s nonconformance and incident management process.
• Oversee root cause investigations using structured methodologies (5-Whys, Fishbone, FMEA, Fault Tree).
• Drive enterprise-level continuous improvement initiatives focused on reliability, tool performance, procedural adherence, and operational consistency.
• Partner closely with Engineering on design-for-quality improvements and elimination of recurring field failures.

7. Supplier & Material Quality Oversight

• Lead supplier qualification, performance monitoring, and requalification activities.
• Ensure incoming materials, critical components, and outsourced services meet specifications and certification requirements.
• Collaborate with Supply Chain to establish vendor standards, inspection criteria, and BOM/material verification processes.

8. Customer Interface & Issue Resolution

• Act as the primary liaison for customer quality representatives.
• Address service quality concerns, facilitate structured investigations, and communicate formal response packages.
• Ensure OSP maintains consistent, high-quality customer experience in every district and service line.

Required Knowledge & Skills

• Strong understanding of oilfield service tools and downhole operational requirements.
• Expert-level knowledge of API Q2, ISO 9001, and related quality and reliability standards.
• Experience in service quality, equipment quality, field reliability engineering, or operational excellence.
• Skilled in RCA methodologies, auditing techniques, and continuous improvement frameworks.
• Strong leadership, communication, and organizational skills.
• Proficiency with data analytics, quality metrics, and dashboard reporting.

Qualifications

• Bachelor’s degree in engineering, Quality, or related technical field preferred.
• Minimum 10 years of progressive quality leadership experience in oilfield services or related industries.
• API Q2 Lead Auditor or ISO Lead Auditor certification preferred.
• Experience supporting multi-district operations strongly preferred.

Working Conditions

• Split between office environment and field/shop environments (approx. 50/50).
• Travel to OSP districts, suppliers, and customer locations as required.