Quality Manager

Lovelace Health System, Inc.; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

Lovelace Health System, Inc. in Albuquerque, NM is seeking a Quality Manager to lead hospital-wide quality improvement, patient safety, and regulatory readiness initiatives. You will analyze data, drive improvement projects, and collaborate with clinical and operational teams to implement sustainable solutions.

The role emphasizes education and coaching staff on quality standards, supporting Joint Commission readiness, and promoting a culture of continuous improvement across departments.

Qualifications

• Bachelor's degree required; 8+ years experience may substitute for degree.
• Experience leading quality and safety initiatives in healthcare.

Responsibilities

• Lead hospital-wide quality and patient safety initiatives.
• Analyze quality data; identify trends and improvement opportunities.
• Facilitate root cause analyses and improvement projects.
• Develop and maintain quality policies, procedures, and processes.
• Support Joint Commission accreditation and regulatory readiness.
• Partner with physicians, nursing, and leadership to advance goals.
• Provide education, coaching, and guidance on quality standards.
• Lead special projects and pilot programs.

Skills

Quality improvement

Patient safety

Data analysis

Root cause analysis

Staff education

Cross-functional collaboration

Education

Bachelor's degree in a related field

Job description

Overview

Join our team as a Quality Manager in Albuquerque, NM.

Why Join Us?

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Lovelace Medical Center is an acute care hospital with 263 licensed beds, providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology, and oncology services.

Responsibilities

The Quality Manager leads and supports hospital-wide quality improvement and patient safety initiatives to improve clinical outcomes, operational performance, and regulatory compliance. This role analyzes quality data, identifies improvement opportunities, leads root cause analysis and performance improvement projects, and partners with clinical and operational teams to implement sustainable solutions. The Quality Manager also supports accreditation and regulatory readiness, including Joint Commission requirements, while promoting a culture of quality and patient safety.

• Lead quality improvement, patient safety, and performance improvement initiatives across departments and clinical teams.
• Analyze quality and patient safety data, identify trends and improvement opportunities, and develop metrics and reports to measure outcomes.
• Facilitate root cause analyses, action plans, and unit-based or organization-wide improvement projects.
• Develop, implement, and maintain quality policies, procedures, processes, and improvement strategies.
• Support Joint Commission accreditation, regulatory compliance, survey readiness, and required quality documentation and reporting.
• Partner with physicians, nursing, leadership, and interdisciplinary teams to advance quality and patient safety goals.
• Provide education, coaching, and guidance to staff on quality standards, regulatory requirements, and process improvement initiatives.
• Lead special projects, pilot programs, and other quality initiatives while promoting accountability and continuous improvement.

Qualifications

Job Requirements:

• Bachelor's Degree in a related field of study
• Eight (8) or more years of experience may be substituted in lieu of degree
• Four (4) years of related experience
• Two (2) years of supervisory experience

Preferred Job Requirements

• Valid NM Nursing license or NM compact license (within 90 days of hire)