Quality Management Systems Specialist

Quaker Houghton PA, Inc.; Dayton (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Quaker Houghton is seeking a Quality Assurance professional to support the Quality Management System (QMS) across North America under supervision of the NA QA Manager. The role focuses on ISO 9001 and other QMS programs, audits, and documentation control.

You will develop SOPs and Quality Manuals, coordinate internal audits, manage CAPA and CAR actions, and deliver training to teams while promoting a culture of quality across sites.

Qualifications

• Supports ISO 9001 and other QMS.
• Coordinates and supports QMS at locations.
• Assists in developing and writing documents (SOPs, Quality Manuals, Work Instructions).
• Manages the document control program.
• Participates in internal audit processes: planning, scheduling, and reporting.
• Leads CAPA (Corrective and Preventive Action) activities and CAR issuance.

Responsibilities

• Lead internal and external audits of quality elements.
• Administrates CAPA system and tracks corrective actions.
• Issues and documents CARs stemming from customer complaints and audits.
• Delivers quality training and instruction to personnel.
• Generates quality system reports and metrics.
• Collaborates with other departments to build a Quality Culture across Quaker Houghton.

Job description

Job SummaryResponsible for supporting the effective functioning of the quality systems and programs in North America under direct supervision of the Manager Quality Assurance North America.Job DescriptionSupport the Quality Management System (QMS), its policies and programs. Coordinates and supports ISO 9001 and other QMS at Quaker Houghton locations. Supports the ISO QMS program with external audit registrar. Attends audits and management review meetings. Assists in developing and writing documents (Standard Operating Procedures, Quality Manuals, Work Instructions). Manages the document control program. Conducts Quality Assurance orientation and various training programs for new hires and other associates. Assists and coordinates Quaker Houghton’s QMS Internal Audit process: Develops annual internal audit schedule. Schedules annual internal audits at Quaker Houghton facilities with Quaker Houghton quality internal auditors, site management, and site representative. Conducting internal audits. Writes audit reports and conducts reviews with sites. Recommends corrective actions. Leads internal and external audits of the various quality elements Administrates Corrective and Preventive Action process Enters non-conformances into Quaker Houghton’s CAPA (Corrective and Preventive Action) system. Issues and documents Corrective Actions (CARs) stemming from customer complaints, audit non-conformances, process non-conformances which affect Quaker Houghton’s internal and external customers, processes, and interested parties. Reports on the status of CARs and follows up on outstanding actions. Other duties and responsibilities Generate various quality system reports. Assist process owners in developing meaningful metrics, root cause analysis for CARs, and implementation of corrective actions. Cooperate with various other Quaker Houghton departments and locations to build the Quality Culture within Quaker Houghton. Handles non-routine situations for review and approval by senior staff Independently reviews and monitors the status of controlled documents (i.e., SOPs, Specifications, Methods, Protocols, Training Materials, etc.) Deliver training for more complex/non-routine/individual/small group training Participate in and guide the development and instructional design of training offerings and materials Supports Management of Change review and approval Assists in developing user requirement specifications and conduct risk assessments Participates in oversight of Internal Audit and Supplier Quality Programs with guidance from management Participates in the development, implementation and monitoring of training programs Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.About UsAt Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.What's in it for youCompetitive pay programs with excellent career growth trajectoryPaid time off for volunteerismDress for your day; how you dress is determined by what your day may bringOpportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings PlanWork for a global leader in the industrial process fluids industryQuaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.