Quality Management Lead

Booz Allen Hamilton; United States; On-site; USD 99,000 - 225,000; Full time

Job summary

Booz Allen Hamilton is seeking a Quality Management Lead to guide enterprise quality initiatives across mission‑critical network environments for Army projects. You will develop and implement quality strategies, lead cross‑functional teams, and ensure processes meet rigorous standards and regulatory requirements.

You’ll collaborate with engineers, analysts, and leadership, apply Lean Six Sigma and CPI methods, and drive continuous improvement while planning data collection and reporting.

Qualifications

• 8+ years of experience leading enterprise or program‑level quality management and process improvement initiatives for complex, mission‑critical network environments.
• Experience with Lean Six Sigma, BPR, design thinking, TOC, or CPI.
• Experience authoring and maintaining Quality Management Plans.
• Experience presenting to senior leaders and technical teams.
• Ability to select and tailor methods to mission needs.
• Ability to plan and execute data collection, facilitate cross‑functional workshops, and communicate analysis with SIPOC, Fishbone, FMEA, and trend analysis tools.
• Ability to synthesize leadership perspectives, operational constraints, and user feedback into actionable roadmaps.
• Ability to travel up to 25% of the time.
• Secret clearance
• Bachelor’s degree

Responsibilities

• Define quality management goals and implement plans for mission‑critical network environments.
• Lead cross‑functional teams to identify pain points and improvement opportunities.
• Oversee data collection plans and communicate findings to stakeholders.
• Advise on Lean Six Sigma, BPR, design thinking, TOC and CPI, with quantitative and qualitative outcomes.
• Establish consistent quality or risk management practices and drive CAPAs.
• Grow experience across domains like cybersecurity and procurement while delivering improvements.

Skills

Lean Six Sigma

BPR

Design Thinking

TOC

CPI

Leadership to leadership

SIPOC

Fishbone

FMEA

Trend analysis

Education

Bachelor’s degree

Job description

Quality Management Lead

The Opportunity

When a user tries a new system, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful network systems, and that means a rigorous approach to quality. That’s why we need an experienced quality assurance analyst like you who knows how to thoroughly develop and implement a quality management plan to ensure that our team builds the best network possible.

As a quality assurance leader, you’ll work with a team of engineers designing and installing network systems for the U.S. Army.

What You’ll Work On

• Guide discussions with leadership and cross‑functional teams, including engineers, analysts, and support staff, to define success, capture pain points, and identify improvement opportunities.
• Oversee data‑collection plans, facilitate workshops, and communicate findings using proven techniques to create shared understanding and buy‑in across stakeholders.
• Advise on Lean Six Sigma, business process reengineering, design thinking, theory of constraints, and continuous process improvement frameworks, and provide recommendations with a clear view of the quantitative and qualitative outcomes.
• Establish consistent quality or risk management practices, perform product and process evaluations, and champion corrective and preventive actions.
• Grow your experience across mission domains such as cybersecurity and procurement, while delivering tangible improvements to Army network modernization.

Join us. The world can’t wait.

You Have

• 8+ years of experience leading enterprise or program‑level quality management and process improvement initiatives for complex, mission‑critical network environments
• Experience with Lean Six Sigma, BPR, design thinking, TOC, or CPI
• Experience authoring and maintaining Quality Management Plans
• Experience presenting to senior leaders and technical teams
• Ability to select and tailor methods to mission needs
• Ability to plan and execute data collection, facilitate cross‑functional workshops, and communicate analysis with SIPOC, Fishbone, FMEA, and trend analysis tools
• Ability to synthesize leadership perspectives, operational constraints, and user feedback into actionable roadmaps
• Ability to travel up to 25% of the time
• Secret clearance
• Bachelor’s degree

Nice If You Have

• Experience with Army or DoW environments, enterprise IT networks, logistics, and cybersecurity governance
• Experience with performance metrics, dashboards, and continuous improvement pipelines
• Possession of excellent stakeholder engagement skills
• Possession of excellent written and verbal communication skills
• Master’s degree
• Lean Six Sigma Green or Black Belt, ASQ such as CQE or CQA, or equivalent Certification

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract‑specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in‑person or virtually) is prohibited unless permission is explicitly provided.

Work Model

Our people‑first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.