Quality Management Coordinator 2 - Full Time

University of Miami; Miami (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

University of Miami is seeking a Quality Coordinator to manage assigned projects and support quality improvement, accreditation, and regulatory functions. The role requires data collection and analysis, presenting progress reports to management.

You will work independently and as part of a team, build cross-department relationships, and help ensure accurate, customer-focused service while meeting deadlines and HIPAA requirements.

Qualifications

• Minimum Bachelor's Degree.
• Minimum 4 years relevant professional experience, inclusive of project coordination, and at least 2 years' experience in healthcare quality, regulatory compliance, or related healthcare area.
• Proficiency with Microsoft Office Suite programs, Excel, PowerPoint, Word.
• Preference given to coursework in quality and patient safety, clinical informatics, patient centered outcomes, quality improvement.
• Experience with spreadsheets and accurate data entry.
• Project management experience.

Responsibilities

• Manage and lead assigned aspects of collaborative projects and programs.
• Present reports and presentations on program activities, progress, status or other special topics for management or outside agencies.
• Independently perform data retrieval/collection and analysis for various quality improvement projects.
• Make and implement recommendations for quality improvement and enhanced operational effectiveness.
• Build relationships and collaborate interdepartmentally to ensure business needs are met with a high level of customer service and accuracy.
• May supervise Quality Management Coordinator positions.
• Support multidisciplinary quality improvement, accreditation, quality performance, and regulatory functions.

Skills

Microsoft Office

Excel

PowerPoint

Word

Project coordination

Data analysis

Communication skills

Attention to detail

Time management

HIPAA compliance

Education

Bachelor's degree

Job description

Responsible to manage assigned projects and functions as assigned by management, and on behalf of Quality Leadership Team. Present reports and presentations on program activities, progress, status or other special topics for management or outside agencies. Independently perform data retrieval/collection and analysis for various quality improvement and/or performance improvement projects. Make and implement recommendations for quality improvement and enhanced operational effectiveness. Manage and lead assigned aspects of collaborative projects and programs. Support multidisciplinary quality improvement, accreditation, quality performance, and regulatory functions, working both independently and as a team member. Build relationships and collaborate interdepartmentally to ensure business and program needs are met with a high level of customer service and accuracy. Independently complete complex special assignments requiring collecting and organizing data which may be the basis for significant decisions, performs complex assignments, and resolves issues and problems referred by staff or manager. May supervise Quality Management Coordinator 1 positions.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Minimum Bachelor's Degree.

Certification and Licensing:

Experience:

Minimum 4 years relevant professional experience, inclusive of project coordination, and at least 2 years' experience in healthcare quality, regulatory compliance, or related healthcare area.

Proficiency with Microsoft Office Suite programs, Excel, PowerPoint, Word.

Preference given to any combination of the following experiences:

• Coursework, continuing education completion of quality and patient safety, clinical informatics, patient centered outcomes, quality improvement, and related topics.
• Experience with spreadsheets and accurate data entry.
• Project management experience.

Knowledge, Skills and Behaviors:

• Commitment to University Values: Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, Teamwork.
• Excellent technical skills: Demonstrated competency in computer applications, inclusive of the ability to learn new applications and programs; excellent typing skills.
• Excellent interpersonal skills: Ability promote and sustain outstanding interpersonal and customer service skills (verbal and written) while accepting responsibility to ensure all working relationships are respectful and professional.
• Excellent critical thinking skills: Ability to consistently apply independent and critical thinking skills to solve problems and elevate problems.
• Ability to be self-directed while successfully managing the prioritization and execution of multiple deadline-driven projects simultaneously.
• Excellent attention to detail: Demonstrated ability to accurately review and enter data.
• Excellent organizational skills: Demonstrated ability to organize projects and tasks and see details through to completion with minimal supervision.
• Excellent communication and presentation skills: Ability to clearly, effectively, and respectfully communicate questions, ideas, and solutions verbally and in writing to a broad spectrum of specialized skill and clinical experience.
• Ability to conform to shifting priorities, demands, and timelines comfortably.
• Ability to ensure consistent and accurate adherence to established workflows and processes.
• Required ability to sustain mature judgement and maintain strict confidential information and patient confidentiality as mandated by HIPAA, and University policies, respect the rights and privacy of others at all times.

Department Specific Functions

General expectations for all Coordinator positions:

Works in coordination with other constituents to coordinate complex, high-priority projects, that require cross-functional engagement with key staff across the organization and with external stakeholders. Provides support in convening required meetings on short- and long-term projects. This may include undertaking research, tracking trends, preparing presentations; development of meeting agendas; drafting briefing papers and/or compiling pertinent background materials and tracking action items for attendees; preparing summaries of discussion; coordinating logistical arrangements; and ensuring appropriate and effective communication with participants. Serve as a main point of contact for assigned Quality unit. Supports the development and maintenance of dashboards. Manage and coordinate ad hoc projects in collaboration with the Executive Director of Business Operations as assigned, inclusive of recruitment, onboard